Emmanuel Marseille
Google
I originally booked the hotel from 09OCT24-14OCT24. When I arrived at the hotel the evening of 09OCT24 at approximately 2200 and I arrived to my room, the one thing I noticed was that there wasn’t a bathroom in the bedroom. I went downstairs and spoke to someone at the front desk, and was informed that there were shared bathrooms in the hallway. The advertisement on the Orbitz app when I originally registered for the hotel did not mentioned anything about a shared bathroom. Because I already paid fully for the room for 5 nights, I decided to stick it through. On 10OCT24 at approximately 1200, I went into the shared bathroom. When I walked to the showers, I notified the showers were absolutely filthy. There’s mold on the floor, showers smell terrible, the tiles look dusty, and there was a random piece of soap on the floor. I was not going to take a shower. I called Orbitz customer service informed them about how their ad did not mention anything about shared bathrooms and the showers were filthy. I was informed that I was going to get refund. I registered to stay at different hotel that evening until 14OCT24. I informed management about the issue and they told me that they would not provide me a refund after I told them about the issue. To make a long story short I was not issued a refund. I highly do not recommend staying at this hotel. They stole my money. The place is an absolute mess. Orbitz needs to do a better job providing a description about the hotel for customers.
