York Castle Hotel

ZERO STARS. TOTAL DISASTER. They call it the York Castle Hotel. Folks… it’s not a castle. Not even close. It’s a tired building with a big ego and nothing behind it. The name is the best thing about it, and that’s saying a lot. But let’s be clear: the real headline here isn’t the décor, or the chains, or the food. The main event is the owner/management attitude, and it’s DISGUSTING. You walk in and you can feel it immediately: this isn’t a hospitality venue, it’s a power trip. The vibe is: don’t ask questions, don’t have standards, don’t expect respect. Patrons aren’t treated like customers, they’re treated like nuisances. Like you’re there to comply, not to be served. I’ve dealt with “bad service” before. This isn’t that. This is hostility, like basic courtesy is beneath them. And yes, the place itself matches the energy. Dead. Empty. Cold. Weird. Like the building has given up. Large sections shut off, chained off, not in a “renovation” way. In a “we’re barely functioning” way. It’s not ambience. It’s abandonment. Now the food? ALSO DISGUSTING. This place used to be okay, which makes what they’re serving now even more embarrassing. Low effort. Low care. The kind of meal you look at and think, I’m actually paying money for this? I wouldn’t serve it to my dogs. I wouldn’t recommend it to anyone. Just pure regret. This isn’t a mistake. This is a pattern. This is no standards. This is no pride. This is a venue coasting on a name it hasn’t earned. York has better options. Much better. Much cleaner. Much friendlier. Much more worth your money. SAD! Avoid at all costs.

Great atmosphere, it was a busy, crowded Sunday. However, you'd think it was just another day at the Hotel. Food excellent, good range of wines and beers. Not pricey, which added to a day trip to York. Our 1st stop in the future.

The wine was okay and well priced however my steak lunch was terrible. Admittedly I ordered fairly well done but being scotch fillet it should still have been tender and cooked through. Not hard and scorched and full of gristle. To make matters worse we were a fairly large group and most of our party had eaten their food by the time I got my meal!

Great friendly service, and big pub meals. Historical tavern in WA , cold beers , garden and restaurant area. Recommended for sure

We stopped for lunch and Stacey was very good and friendly, highly recommended. Food was ok but great service 🤣

I had lunch there today. The wine was okay and well priced but my steak was terrible! Admittedly I ordered it medium well done but being scotch fillet it should still havenbeen tender, just cooked through. Not charrred and hard and full of gristle. On top of this we were a large group and most of the party had finished their meal by the time mine arrived! I will not be returning to The Castle

Convenient location at a heritage hotel in the heart of York town. Clean room with easy ♿ access to carpark. The heater didn't warm up room very well, so make sure to ask for extra blankets if travelling during winter!

Woman behind the bar was rude. Locals were rude. Don't bother going in. Contrary to the massive Bistro & Bar sign out the front, no lunch was available.