York Cove Hotel

Rooms are quite lovely and very spacious, you could sleep a dozen people in the size of the rooms, they are modern for the most part, apart from the out dated air conditioning and tvs in the rooms and most of it is clean. Service, the service of this hotel was the poorest service I have ever had, employees are non existent, over our 3 day stay we saw 1 JUST ONE EMPLOYEE which was a fleeting visit from the house keeper with no new towels, nor toilet paper all she did was made our beds, downstairs is deserted not a person in sight, the restraunt looks abandoned and the reception IS abandoned, when getting your key you have to open a plastic box with a pin lock and you must only grab your key, then if you try and ring them which we did daily over our stay, they never awnsered even when we tried calling them because someone was locked out, the poor man had to take the key of another room because there was such bad service! Overall if you ignore the fact that the door doesn't self lock and chooses when it does lock, it was a nice experience in the room itself, beds are comfy and furniture is to be expected.

The room wasn't too clean, especially the toilet. We were promised an included continental breakfast that we're still waiting for. When we were trying to contact reception prior to our arrival no one was available to take our call and despite numerous messages being left no one contacted us. Overall a bit disappointing.

Beware if you book a room here. In fact, just don't waste your money. Despite the descriptions of 'enchanting luxury and sophistication' promised by the website, it was pretty awful. The hotel IS close to the water, but there is no 'serene ambience' when your room is below ground level and looks out at a dirty, falling apart, unusable pool (see photo). Far from the promised, 'refined luxury of the heated pool and spa'! Once you've collected the key from the lockbox - no reception available at al, you have to navigate dingy corridors, 4 doors and 2 flights of concrete stairs - no lift, to get down to the rooms. The huge room with a king size bed was the only thing that was accurately described. No couch, though. Just 2 single chairs and a tiny table. The 'smart tv' was not! The high speed WiFi password provided was incorrect, and we got no response to requests for the correct password. 'Tea & coffee facilities' were a couple of old, moisture damaged tea bags and coffee sachets and 4 tiny milk pods. The gym was well appointed.

For any guests wanting to stay here, be warned. The bathroom was cold as the two small heat lamps were not enough to heat a huge bathroom, ironically with only 1 vanity. The spa bath did not work, which was one of the reasons we booked this place. The entire bedroom room shook during high winds during the night, yes, I kid you not, it literally felt like going through a mini earthquake during the night which made it impossible to sleep, perhaps an engineer is required. Their is also too much light coming into the bedroom from outside as blinds aren't blockout. No coffee machine, just basic instant coffee like a motel in the 90's. To make matters worse and more ridiculous, their coffee machine/breakfast facilities downstairs don't open until 12pm 🤣 it's a hotel with a coffee machine! The restaurant at night was also pathetic and very expensive. Food was tasteless, service needs training on the menu and menu didn't match the plate (further review on restaurant's google review page). A nice shout out to the cleaning lady in the morning, who appeared to be the most genuine in terms of customer service while mopping the restaurant. Unfortunately, I will not be back.

There's a fantastic Gym at this location that is quite new and practical. Hotel guests have access to it for free, otherwise it's a $20 per week membership. With good quality equipment for every body and muscle group, it's easily the best Gym in George Town, with a great community of regulars. Definitely recommend if you value fitness!

We came down from Queensland for the weekend for a family celebration and decided to have lunch at this hotel. Unfortunately amongst the 8 in our party, my mother in law's pizza was the only decent dish. My wife ordered the scotch fillet steak, cooked medium. With a $45 price tag she was expecting some beautiful Tasmanian produce. BUT........What was served was a very thin "minute" steak that was stone cold and basically not cooked at all. The fat on the sides of it was still white and not cooked. The inside was raw. And as she demonstrated to the 2 young ladies who were serving, by holding the jug of mushroom sauce upside down, the sauce was pretty much solid and stuck to the jug. Nothing fell out! The plate was returned to the kitchen uneaten, and after a while was replaced with a new plate of exactly the same thin, "minute" steak, although this was a new piece and was cooked properly this time. But, after a few mouthfuls my wife found a black hair under the edge of her steak and couldn't stomach eating anymore of it. The mushroom sauce was now runny in the jug (no doubt microwaved, as we did hear a bell), and curdled and unappetising. Such a shame, and a waste of food. Amongst the other dishes on our table, the 2 steak sandwiches were tough and very hard to eat. The chicken burger had pineapple in it, when we specificially asked for no pineapple. And the squid rings were fried so dark brown they were almost burnt. We were given a discount for my wife's steak, and ended up paying $30 for it instead of $45. Anywhere else would've made it free of charge. Sorry, but we wouldn't recommend the restaurant at York Cove Hotel at all and will go elsewhere next time.

I haven't been to dine as yet, I went to book lunch. The staff were very friendly and welcoming. I like the new decor and the lunch menu has plenty of choice at reasonable prices. So glad the venue has opened again.

Attended the grand opening tonight Wasn't worth the money. Very overpriced for what you get. Considering it was booked out, they seemed totally unprepared. Our order was incorrect and the menu apparently was incorrect with some dishes. We had ask for aircon to be put on as it was so hot inside. Outside was lovely except for the same song being on repeat!. Success is in details!

The hotel itself feels a little like a cookie cut corporate conference venue. However, there are three things that make this place spectacular: the amazingly friendly local staff, the jaw dropping sunsets and the food! The chef's hat chef does an amazing job here. The salmon fish cakes (if a dish of the day) is well worth it!

This restaurant carries high expectations from its promotions, but the reality is well deserved. Had the set 3-course dinner, and was quite impressed. Service is exemplary, and very glad to have chosen this venue.