Sue C
Google
We first learned about York Hotel through its Wedding Showcase in 2024. From the start, we were attended to by very experienced hotel staff who were friendly and more than willing to answer our questions. Although the venue is slightly further from public transport, the lobby greeted us with classy, old-money vibes that felt both elegant and welcoming. We chose Calrton Ballroom due to the high ceiling and elegant ceiling lights.
Our assigned sales manager, Jacky, was extremely attentive to our needs and wedding preferences. Every time we met him, we managed to tick items off our wedding checklist. He also ensured that our requested wedding rooms—for ourselves, family, and bridesmaids—were properly arranged, and he was always on top of details such as sound system checks. We would highly recommend Jacky if you are planning your wedding here.
On the actual day, Shu Wei, our operations coordinator from York Hotel, was also very helpful and ensured everything ran smoothly. Many of our guests complimented the food, especially the dessert Orh Nee, which was my personal favourite as well.
Overall, we were very satisfied with our wedding dinner banquet at York Hotel.
P.S. The 4-star rating for the hotel rooms was due to the cleanliness of my bridesmaids’ rooms. The bins still contained waste from previous guests, and the rooms had a noticeable smell of smoke, even though the staff had allowed them to check in. Hopefully, the hotel can be more stringent in ensuring room cleanliness in the future.