York Hotel Singapore

Lovely Stay at York Hotel – Great Location and Comfort I stayed at York Hotel for 4 days and had a truly pleasant experience. Located in a peaceful and serene neighbourhood just off Orchard Road, the hotel offers a nice balance of tranquility and accessibility—only about a 10-minute walk to the vibrant Orchard shopping belt and Lucky Plaza. The property is clean, well-maintained, and has a quiet charm to it. The staff are helpful and courteous, always ready to assist with a smile. My room was comfortable and tidy, which made for a very relaxing stay. While the breakfast spread was average and could use a bit more variety, the overall quality of food was good. The swimming pool area is lovely, and though the gym is on the smaller side, it’s adequate for a quick workout. Overall, a very nice 4-star property that exceeded my expectations in many ways. I thoroughly enjoyed my stay and would gladly return.

I checked in on June 21, 2025. Although the hotel regulations specify check-in at 15:00, I was kindly allowed to check in earlier and to check out two hours later. The room was spacious enough to comfortably accommodate three adults and a child. Additionally, an extra bed was provided at no additional cost. The hotel accommodation was very clean, with daily housekeeping carried out according to our preferences. Coffee, tea and sugar were replenished each day. The bathroom was also spotless and equipped with thick, clean towels.||The hotel’s location is highly convenient, situated very close to shopping centers and easily accessible public transportation, including the MRT and bus services.

Not on Orchard Road like Hilton or Marriott Tang, but close. Had a family room. It was very large with one double bed and two singles, all comfortable with good pillows and linen. Spacious bathroom with two sinks. Good quality towels. Staff were mostly friendly and helpful. We were three people. Having paid US$375 (including breakfast), expected a much better breakfast. Not much care was taken in vacuuming the carpets, it seemed. Gym was very basic with just few equipments. In general, rooms looks tired. Our corridor (15th floor) was in a bad shape, badly in need of repair. Not sure whether hotel has a policy of putting people from same country in one place, it seemed our floor of four rooms had more guests from Bangladesh than anywhere else (even though we all hold UK passports). WOULD STRONGLY ADVISE YORK NOT TO DO THIS AS COULD COME ACROSS AS RACIST PROFILING! Small point, but housekeeping needs to be quieter in the morning, less banging of doors and utensils pls.

I stayed here for 3 days and 2 nights. Unfortunately, the check-in experience was disappointing. The receptionist I think senior manager wasn’t very welcoming and seemed confused bcz the name on my Agoda booking was a nickname instead of my full legal name and saying I can’t check-in. I’ve been using Agoda for over 5 years and usually just show my booking and personal ID without any issues. This time, she kept questioning me and insisted on seeing proof of payment, including the card number I used to book. It felt like she didn’t believe I was the one who made the reservation, even though I provided the booking number. She said if I couldn’t show the payment details, she wouldn’t allow me to check in. Lol! Maybe it was the way I dressed or their protocol. Who knows? But seriously, there was no sense of welcome or friendliness toward customers at all, and it made me feel pretty uncomfortable. Other than that, the room was fine, spacious and clean. Anyway, I did love their mini water dispenser in the room. It’s super cute! However, the location is a bit far from MRT and you have to walk more than 10minutes.

Had opportunity to stay in this cosy hotel. A very lavish hotel in distance of around 35 min from Changi airport. Good location and good view of high rise from the rooms. The rooms are pretty well presented simple but functional. The buffet breakfast is very massive and sprawls around the dining area. Humble and friendly staff, food tasted good as well.

Despite staying here multiple times, hoping to see improvement, York Hotel continues to fall short in key areas. After my previous stay, I returned again just one month later — and unfortunately, the same problems were still there. While the location and pricing remain practical — especially if you're spending most of your time outside, like visiting Mount Elizabeth Hospital — the overall guest experience hasn’t changed for the better. Service issues at the front desk persist. Staff frequently talk among themselves in their own language even while assisting guests, and they often handle requests with impatience and poor attitude. Calls from in-house guests are answered bluntly and with zero warmth. Mistakes are met with silence — not even a basic “sorry” or any hint of accountability. What’s more telling is how hotel management responds to guest reviews online. There’s rarely a sincere apology — the replies feel generic, defensive, and completely lack empathy. This shows that even written communication fails to demonstrate genuine concern or a willingness to improve. The staff, especially the front office team, seriously need proper etiquette and guest-handling training. These are not isolated experiences — the poor attitude has been consistent across multiple visits, including a return just one month apart. If you're only looking for a bed to sleep in and plan to spend most of your time out, it might still serve the purpose. But if you care about being treated with respect and receiving professional hospitality, this hotel is not the place.

The room is a bit dated, but still comfortable and perfectly adequate for a short stay. The location is excellent—just a 5-minute walk to Mount Elizabeth Hospital—making it ideal if you’re visiting the hospital. The on-site restaurant serves surprisingly good food, definitely worth trying during your stay. Overall, it’s a decent option if you’re not too focused on having the latest amenities or high-tech features. Great for those prioritizing convenience to the hospital.

Great hotel with large rooms. Staff is very kind and friendly. Breakfast buffet is yummy and large with many options. Furniture, ammenities and pool feels newish and modern. Location is good and close to bus stop and shopping options. Recommend.

A little far from the bay, this hotel has everything you need. It's clean, well decorated, staff it's friendly and helpful. We had a double / singles room and it was spacious, comfy bed and plenty of towels. We had the breakfast included and there were plenty of options as it's a very well stacked buffet. We also ate at the Rose cafe one night, we had Singaporean food, it was our first time. Our waitress went above and beyond and explained us how to assemble the components of such delicious food. Also, the hotel has plenty of amenities: gym, pool, business center / meeting rooms and the internet it's very, very good. I recommend it!!!

Love the location of this hotel. Near to Mount Elizabeth hospital and Orchard area for shopping and eating. Stayed here for 3 nights (18-21/05/2019) at room 223. Quite nice room, spacious and comfortable. However, the bathroom needed to be upgraded, mold and rust here and there. Water pressure was good, so as the amenities. Still can smell the cigarette smoking on the hallway and room, even though it's the non smoking floor. Well, it's very attractive hotel, when I booked, it's the cheapest compared to the same hotel in the area.

My family stayed for a night in this hotel. Rooms were satisfactory and offered views of the city's skyscrapers. However, the restaurant on the ground floor was a little expensive. We ordered Nasi Lemak, but the portions were quite small for the price we paid. Nevertheless, the waitresses were courteous and willing to modify their dishes according to our tastes. Would recommend this accommodation if you are simply looking for a place to stay in Singapore.

We stayed at York Hotel in Singapore for 3 nights. The location is perfect, in short walking distance from Orchard Road and ~10 minutes walk from the closest Metro Stop. Convenient to also go for mid night walks. Rooms were big and beds comfortable. Breakfast selection was very nice. Staff was not very helpful and the design in the hotel reception is completely lacking: a huge empty hall, but, to be honest, these things didn't influence my stay there at all. Would go back to this hotel when again in S'pore.

Over all a nice hotel. Staff is friendly and speak clear English. The room we purchased is the Premier 1 King and 2 Twin size. It is nice and big. I could definitely see using this room with my boys on vacation. The bathroom is nice though it could really use a renovation and some upgrades. Most of the furniture in the room could stand to be upgraded. There is a walk in cloth set that is a pretty good size. All in all everything is nice just a little out of date. I would stay here again.

York Hotel is of course known for being an affordable four-star hotel in the midst of busy, vibrant Orchard Road. It's a good alternative for those not looking to splurge on a five-star hotel and get relatively good value for what they're paying. It's a comfortable elegant hotel with well-decorated rooms overlooking the shopping district of Singapore. Location wise, it's situated in a quiet spot past Goodwood Park Hotel but not more than a 5-10 minute walk to the shopping malls of Orchard Road. The hotel is also known for the Penang Hawkers' Fare F&B event at White Rose Cafe that takes place three times a year. It showcases Penang delights by authentic chefs brought in specially for the event.