James Carter
Google
This was hands down one of the worst hotel stays I’ve ever had. They completely messed up our booking and then told us to leave a whole day early because of their mistake. My partner and I had a private room, yet they suggested we could stay in a shared dorm instead, and unbelievably, we would still have to pay extra for it! No refund, no apology, nothing. Just arrogant and disorganised.
On top of that, basic standards of cleanliness were ignored, the sheets weren’t even changed one day. There’s no kettle or coffee in the rooms, no toilet roll refills, and the whole place feels neglected. The staff are unhelpful, disorganised, and clearly don’t care about guests.
You Hotel is a complete shambles. Save yourself the stress and avoid it entirely. Deauville has plenty of better places to stay, this one is an embarrassment.