Ken C.
Yelp
This is more about Allegiant Air than the airport. Annually, my family and I travel via YNG to Orlando/Sanford at least twice a year. That will probably come to a screatching halt because of the customer service of Allegiant. I chose to pay for my seats up front because my elderly mother-in-law travels with us and I have an artificial hip. When possible, we chose aisle 3 (a&b) because it has extended leg room and do not choose the opposite because of the middle seats. On our return flight from Orlando/Sanford on April 15, we were called to the podium in Sanford advising us that we must give up our seat because of wheel chair flyers and were given seats farther back and an aisle and middle seat. Because we did not want to create a scene, we accepted. The airport attendant advised us that we would see an immediate refund on our credit card. Will, more than a month and a half later, I saw no refund, which led me to believe that they had no intention of refunding, perhaps hoping we would forget. I have a long memory though and decided to write Allegiant (in Vegas-corporate office), Allegiant in Sanford/Orlando and the executive offices at the Youngstown airport. Now, because I was not being given the proper refund, I also asked for a goodwill consideration (such as a free luggage voucher for both my mother in law and myself) because we took the time to pay for the seat and were told "no way" on the return flight. Well, I finally got an email from a Marty S (don't know where he is from) in 'customer relations' perhaps Vegas) "We have reviewed your communication regarding the prepaid seat fees for segment #2 of your reservation. I apologize for the delay in my response, as all correspondence is answered in the order received. As of today we have refunded back to the Discover Card on file the amount of $34.00, last 4 digits being ****. Please allow 3-5 business days for this to appear on your card.". Well, the refund finally hit but now, I was not fully satisfied because THEY PUT ME OUT, NOT THE OTHER WAY AROUND. I responded this way to Marty S " Marty S; I received the refund on my credit card. However, this probably tells me more about Allegiants customer service and 'good will' than just about anything else.
As I consider what happened 1) Because of circumstances, I chose to 'buy' a seat for our flight; 2) I was told at check in that I COULD NOT have the seat I purchased and must just sit where I was instructed, including a middle seat which made it very difficult for either of us unseated. 3) I had to go begging for my refund for the seat because the refund (which should have been immediate) by writing Youngstown Allegiant, Sanford Allegiant and Vegas Allegiant (I have no clue where you are). I was somewhat expecting perhaps a one free check in bag for both of us (for the inconviencence Allegiant forced on us, OR SOMETHING. This puts a whole new meaning on the word 'customer relations' that your mail came from. Let me know if this is the best you can do...Thanks,
Youngstown airport chose not to respond which tells me a little about how they service their customers. Chances are now slim that I will use this airport again and will probably chose PIT. I may take me 20 minutes longer to get their but the Allegiant/Youngstown airport service leaves so much to be desired. Ken