Yours Truly Chagrin Falls

The breakfast we had was just average. We each had a gluten free pancake, which was terrible. But what caused me to give a 1 star for service, only leave a 10% tip, and actually write a note on the recent was the rude, rushed service given by our middle aged, short blonde haired waitress. I worked as a waiter for 3 years and it is not very often in a review that I am inclined to comment on the server, but, this must be said so that management can correct the behavior. Our breakfast was served on 2 plates each. At least three times, with food still on the plate, we were curtly asked if she could clear the plate. Literally halfway through our meal she dropped off the check and actually said "I'll take this when you are ready. No hurry" . We'll, obviously she was in a big darn hurry! I have never felt so rushed or felt that I needed to finish up and get the hell off her station. Just the worst experience! We will never visit this franchise again.

YT CF: Tuscan chicken is a delight! Appearance: Appetizing and juicy. Taste: Exquisite. The chicken is tender, the sauce is flavorful, and the tomatoes and spinach complement each other perfectly. YT CF Restaurant: The atmosphere is cozy, and the service is attentive. The staff is polite and professional. The place is clean and comfortable. Overall impression: Excellent! Recommendation: Definitely try it! You won't regret it! Will I come back? Absolutely! Order: Fast delivery, everything is fresh. Rating: 5 out of 5!

We went on a Monday with friends before an event. Called ahead and were told they weren't busy and seating wasn't a problem. Arrived and were told she was confused and made a mistake but if we waited 20 mins. We'd be seated. After 30 mins we were seated and we ordered quickly. 30 mins later no food or appetizers. Had to call the waiter over to ask about food. At 45 mins we spoke to the waitress and the manger and told them we had an event . No one apologized but they said it would be there in 5 minutes. The food arrived 25 mins later as we were getting up to leave. The manager never apologized, offer to box the food or even comp our drinks from our nearly 2 hour wait. The waitress was annoyed and couldn't understand why we couldn't eat in 5 mins. The decor was nice, but the service and friendliness were non existent. I wouldn't recommend and won't be going back.

Everyone was very friendly and accommodating. The service was timely and the food tasted great.

We asked for a table upstairs and a front desk girl nicely went up and checked for us. It took a long time to get our food except my lentil soup. Appletini was good but Cod was basically tasteless and sweet potato fries were cold. I had half sandwich and soup at Mayfield and it was fine, so maybe it is safer to stay with it.

Food was very good. Got the chicken noodle soup and would definitely get again. The turkey club is huge and tasty. Chicken sandwich and fried artichokes were also yummy. I would order them again also. Service unfortunately wasn't very friendly or fast. No refills on drinks and kinda rude at one point. The server did become more friendly once things settled down.

I stopped at this quaint lil diner on a recommendation. Let me say it was off the charts. I had Emily as my Server, and she was so helpful and kind. She made the experience amazing. I had their Hot Buffalo Chicken wrap and it was excellent great heat and flavor for the sauce and the portion was on point. This is a must stop when in the area

Recently moved here and called in an order for carryout breakfast on a Sunday. The meal I ordered had pancakes. When I went in to pick it up, I asked if there was syrup and butter with the pancakes and she said oh absolutely. When I got home, no pancakes no syrup no butter. I called and spoke with the manager who said he would refund me the difference of the cost of what the pancakes were and I would see it on my debit card. One week later and nothing. I get that people make mistakes but when a restaurant manager doesn’t follow up on what they say they’re going to do that’s when it makes you feel like never going back never going to try again!!!! Yours truly, Dave

We came on a holiday since this was one of the only restaurants open but only had to wait about 20 minutes. The space is fun and lively with a fun retro family diner feel. The food was great value- very reasonable prices for big portions. Staff was also very friendly and quick! Overall great experience

Yours Truly was not great. My chicken was overcooked and burnt on the outside. My mom had a burger and fries, which she said was A-okay. I'd try something different in the area next time.

We loved it here! It gives the vibes of a small diner, while looking cute and full of life! The prices are great and there are so many options. We all enjoyed our food and there was plenty of extras! I'd definitely go back for more.

First time checking out this location, to start our server was not friendly. She came over with an angry demeanor and didn't even ask what to get our table to eat, she just looked at us when she was ready to write down our order. Interesting serving technique. Food was average overall, a little pricy and had to pay extra for fries with a sandwich which was even more expensive. Place was booming, just maybe not the best experience we could have had.

It was a busy Sunday when the two of us tried this Yours Truly but the wait for our food was insane. We didn't have a complicated order either but they totally messed up my friend's order (they didn't make the omelette with egg whites) and mine was cold when it arrived. It was tasty, but I've had better experiences elsewhere.

Stopped here to check out the upstairs Christmas bar. Lots of holiday themed beverages. This place is a diner, so temper your expectations when it comes to food. It's good, not great. I had the General Tso's chicken dish. It was fine. Service was perfect. The decor upstairs during Christmas is fun! Lots of things to look at! Definitely worth a visit if you love a diner style restaurant.

Service is terrible and takes forever. We went there and they messed up time it would take a table ( said 20-25 and it took 50). Didn't give us silverware, took 20 min to take order, took an hour and 10 min to get food. Absolutely insane how much this place has gone down since it was remodeled. I don't know if the original owner was bought out, but it's not the same and I would recommend to go somewhere else . There are so many nice places in Chagrin to not waste your time here.

We always have to go to Yours Truly when we're back in town. This is one of those places where you have to know what to get because the good stuff is really good. The notso fries and the monte Cristo sandwich are my favorites.

Warning warning warning. You're Waitress In this establishment will clean the public toilets between serving you your meal. In the same uniform that she cleans the toilet with. I find it astounding that That my waitress would clean, the public toilet and then serve me My. food. In the same Uniform. That she cleaned the public toilet in there has to be a sanitary problem there Period There should Be a bifurcation of jobs, especially when it comes to sanitary measures. I would not recommend this place nor eat there again myself.

Yours Truly ... not much to see here. The food is ok but far from great. Typical bar food. We ordered ours to go and it took FOREVER! Don't be in any hurry when ordering. Ciao.

Went to the downtown location prior to seeing a play. Ordered a chicken salad sandwich. I was surprised that the sandwich had no sides included. Not even a pickle or some chips. It was just okay, overpriced and the service slow.

Good visit and an impromptu dinner with the family on a Sunday. The restaurant was steady, no wait. The food was good, as-always, their burgers are delicious. I love the change to these spiral fries, they're crispy and extra crunchy. A couple of service related things...we ordered a large side of loaded Lotso Notso to share amongst is and it didn't come out with the meal. It came-out as my wife was finishing her burger. Also, one of our daughters got a sandwich with intent to share the "community" fries and they brought out a sandwich with fries and billed us for that. I didn't say anything because we ate it, but it wasn't something we ordered. My youngest daughter got the "mouse" pancakes. For $6 to not come with meat and the pancake was tough as leather, maybe I should have guided her away from that. Finally at the end of the meal, needing refills, boxes and our check; our server was nowhere to be found. Overall, good place to go. We'll be back, since it's local and everywhere around here.

This little quaint place, came highly recommended by the locals in Chagrin, as I was in town to experience the town and all its charm and needed some dinner. Dining a little later, made my 40th birthday dinner remarkable, in this diner style restaurant with a bar in the front. My mom and I would always celebrate our birthdays, with dinner, so to honor her memory and our tradition this was my choice. My server was friendly, service was prompt in receiving my food and drinks. I ordered the grilled salmon, side salad, and a side of spinach and onions. Reasonable price compared to back home in Buffalo, NY. I would return in the future if in town.

What's up here? I have breakfast or lunch here 2-3 times a week and it's always reliable. Not the last two visits. Something is definitely going on. The service is a great as ever but the kitchen is falling on their face. Slow, slow, slow. And then when it comes, burnt, cold and poorly plated. If things don't change soon bye, bye YT.

unbelievable, how bad our service was! we came in at lunchtime on a Monday and I understand it was busy, but the treatment that we received was literally the worst. I've been treated by a server in years.. I was so irritated by the service that I got that I will never be back in this restaurant and most likely never come back to this town.

Food was disgustingly, my chicken was still frozen, the waiter told me to full on fuck off, I went here with my girlfriend and she got food sick, do not come here, THE FOOD IS TERRIBLE!!!!

This restaurant had a complete remodeling a few years ago. Located in the center of Chagrin Falls, the shop is on a corner with windows on those sides. There is lots of light. The new decor has a high ceiling with a clean industrial look. There is a bar, and a dining room upstairs. We were seated. Menus came right away. Four of us visited for a while. After 45 minutes I told the waitress we were ready to order. She had walked passed our table many times. Maybe she saw we were having a nice visit. Anyway, the food came out quickly, and it was good. I had the chicken walnut salad with a variety of fruit. The chicken was tasty with too much dill added. This is a nice family restaurant and a nice meet up place with friends.

The bartender upstairs was incredibly rude and never waited on us. We ended up leaving and going to another Chagrin Falls restaurant and were treated amazingly well. There's too many good restaurants in Chagrin to treat customers so poorly.

This place would be great if there was some consistency in their cooking. Sometimes the breakfast is perfectly cooked, and sometimes it's not. We've had some experiences where bacon was so underdone that we had to send it back, the potatoes were cold, the eggs were undercooked, and we've had some times where everything was done just right. Some of the wait staff had been amazing, and some barely talk or come to check in on us. If they could fix the inconsistency overall, it would be a great experience every time.

I Live in Florida but my Family and closest friends live in Cleveland and I grew up there as well. The first restaurant I want to go to for either breakfast or lunch is Yours Truly!!! I look forward to a wonderful breakfast with the ciabatta bread or anything great for lunch. I grew up with this restaurant and I still love it!

Left restaurant due to rude and slow waitress. Could not acknowledge us after 8 min waiting. She just walked by us never saying hi I'll be right with you. We had to ask who our waitress was. I got up and walked out due to her flippant attitude and rudeness. Glad we left. Had excellent dinner at 7 Rivers Grille. Much better and upscale.

I love the decor and vibe of this location- it's diner style makes me happy. The fried artichoke appetizer was really delicious. I also loved me chicken bacon ranch sandwich. Husband thought the Buffalo chicken wrap was okay, but not memorable. Service was friendly but slow. Kind of expensive for a chain, but was a decent enough meal.

Food was good but service left something to be desired. Our waitress had an attitude from the get go. Looked at me like I had two heads when I asked for a straw. Wasn't a comfortable dining experience at all. BLT didn't come with mayo. I misunderstood when she asked me if I wanted mayo. Thought she meant extra mayo. When I discovered there wasn't any on my sandwich I asked her for mayo and apologized. God forbid she had to get me mayo. I Won't be going back ever again.

Been to this location twice now and it's just always so crowded, no matter what. Wish other restaurants on this street were open on Mondays so...guess this place gets all the business. Squeezed in here, gave my name and number to girl at the front. She said it would be about a 15 minutes wait. About 25 minutes later, I did receive a call but due to the noise level in the restaurant, did not hear it. However, I was just angry that the hostess never called my name in the crowd. I was waiting next to where she was standing the whole entire time. She also knew exactly what I looked like so instead of calling me on my phone, she could've just nudged me or gotten my attention manually IRL. Anyways, after waiting dumbly for another 10 minutes, I approach her and ask whether we can be seated. This girl gave me a seriously impatient look and said "I definitely called your name..." Ummm...she definitely did not. She slammed down a menu, rolled her eyes and said in a most reluctant tone "you can come with me to get seated." For very basic breakfast food, it's overpriced and not very varied. I'd recommend Cracker Barrel or Denny's. For old people food, it's also overpriced and not very varied. I'd recommend Bob Evans and iHop. If any other restaurant is open, I will go there instead if I'm in CF. No shade to the Solon location though. It's much bigger, servers are nicer and I've never had to wait.

Always a great go to spot when visiting Cleveland. One of the best b'fast spots in the area.

Pulling I was like, Oh wow, this place is tiny.' Walking in I was like 'Wow! This place is Tiny!' It took a minute or two to get seated as it was packed. Once I sat down it took about 5-6 minutes to get waited on, which was good, I knew what I wanted when our waitress came by. It took about another 6-7 minutes, I had my food. I was like 'Wow! This looks amazing!' It was small and cramped, the food made up for all of that. I had one of their breakfasts from the menu, eggs, hash browns, ham and toast. It was awesome! Food here is awesome, everything I seen coming and going looked great.m, the place just smells awesome too! Their coffee leaves a lot to be desired, but their food is nothing short of awesome! I'd recommend this place, at least for breakfast, to anyone looking for good breakfast! Just be patient and it'll pay off.

Any place that serves breakfast all day is okay with me. Service is always good along with the food.

It's like a casino, sometimes you win, sometimes you lose. They food can be good, the food can be not so good. The service can be quick and friendly, the service can be slow and acerbic. As for the ambiance, it's nothing special, and it can get loud. Would I go back? Yeah, but I'm a gambler at heart.

Restaurant was right on the corner, great location and atmosphere. Service was also good, wish I could say the same about the food. It was just okay. Not worth the price. It was cold and rainy when we went and I wanted chili and grilled cheese. Sandwich was ok, chili was like hot dog chili, not worth the $7 bowl. A little lacking for flavor overall.

A three-and-a-half star restaurant is exactly what we needed. All the four star restaurants in the area had major crowding and long waits on a Saturday late afternoon, but Yours Truly had plenty of seating--even outdoors--and no wait. No wait, countless vegetarian offerings, super friendly service (truly, the service was great!), and decent food. Just what we needed.

A great little diner for breakfast. We went had breakfast there and it was great. The menu was large but we were happy with what we picked. Out waitress was very friendly as to go orders were filling up quickly.

Great local chain. The notzo fries are a must. Mornings on the weekends might have a long wait but other than that it is a good stop for basic american cuisine!

Okay we were bar hopping all day and having a blast! We stopped in here to get some drinks and app and so glad we did cause their chicken fingers were so delicious (maybe the consumption of alcohol added to the decision but I now must go back) we sat at the bar and the server was so delightful! Can't wait to stop back in

A classic spot! Great diner food for brunch and lunch. Often a busy spot, so you might have to wait for a seat. A nice family atmosphere.

Food was okay and decently priced. They did mess up our order and we had wait for it to be fixed and they didn't discount anything for making us wait. Giving 2 stars because $6 for a small glass of orange juice is absolutely insane. Will not be going back.

Really sad what YT has turned into. Grossly overpriced. Almost 4 dollars for a soft drink. You get nickel and dimed on almost everything. Side of fries clones close to 5 dollars. They changed the Natso fries to some sort of weird frozen fry. They blame supply chain instead off prepping real potato's and just making fresh ones. Water leaking on table last time manager could not have cared less. 2 adults. 2 kids. Lunch 73.50. Robbery!!!!!!

I had never seen fries like that before they were like fat potato chips or waffle cut but disc shaped I have never been a fan of steak fries I like my fries thin and crispy so flavor wise that's how they were so if you like steak fries you would've liked these fries. They had a complete separate gluten-free menu that you got to hold onto to decide what you wanted. It didn't have pictures but it was one of the most thorough gluten-free menus I've seen. You could substitute gluten-free toast instead of a bun or bread for any of the sandwiches. All the burgers are gluten-free but not all the sandwiches so be careful. I chose the Buckeye burger with cheddar cheese, bacon, tomato and pickles on the side, which was delicious and perfectly cooked. With the gluten free toast, they cut it in half so it made it easier to manage. The coleslaw was some of the best I've ever tasted fresh and delicious. The atmosphere was bright. It was almost full when we arrived early afternoon but there was no waiting. The din of conversations made it a bit challenging to hear. It's conveniently located next to the falls so we had a delightful stroll after lunch. I almost forgot until I looked at these pictures I took that there was some weird meat wrapper or paper on the plate. I was with such good company I did not make an issue, but it happened so it goes into the review.

Yours Truly is the closest equivalent to diner food that Cleveland has to offer. The Chagrin Falls location is a fresh, crisp upgrade to your old town favourite. On this night, we got great takeout from the remodeled Chagrin Falls location because it is always quick and easy! I ordered the Friday Fish Fry and a side of Notso Lotso Fries. Note: Fish Fry is only available on "Frydays." They gave me two large, golden crispy cod filets. I ordered a side of Notso Lotso fries to accompany my fish feast. Notso Lotso are cottage fries smothered in cheese, chopped bacon, and topped with a spoonful of sour cream. Yum!

Liked it better before the remodel it was a warm and welcoming now it's a modern restaurant with food nothing special ! High prices

Yours Truly is a downtown Chagrin staple but as an outsider who frequently comes in to visit, I find it to be a solid 3.5 stars. The menu is classic diner food and the atmosphere is upscale diner with a surprisingly good bar/sports tv area. The food is very average though - not bad but not the best thing ever. I actually think the food sophistication level doesn't match the upscale atmosphere. I always expect the menu to have something special or food with flair. But nope, it's as vanilla as it comes. I do find the pricing to be fair so that's good. All in all, good but nothing to write home about.

Okay so I did not frequent this business before it was remodeled, in fact I'm not sure I ever visited so I dont have anything to compare it to. The location is very pretty and the space is utilized well to allow for the open kitchen feel while still having a decent number of seats. The high ceiling and open staircase in the corner is a cool look. Was a bit loud but every place these days is with the cool metal decor. We checked out the upstairs and it would be awesome for a small party...there was a separate bar up there and a good amount of room for guests. The menu is vast and apparently well loved. they had unique items on their menu such as their version of fries (I dont remember the name right now). I chose to do breakfast while everyone else chose dinner items. My breakfast was a ton of food for a great price and the pancakes were fluffy and amazing! My mom got this meat and veggie option (healthy) and she was so impressed by the amount of food for the price compared to other locations. The side salad that my step-dad ordered was massive and I wold definitely get a meal that had that next time! Staff was super friendly and attentive. We are definitely planning on going back.

Rating not for food but customer service. Stopped here after shopping on a Sunday and asked the hostess if they had gluten free options for my wife who has celiac disease. I thought the hostess was going to present a menu of gluten free option but instead read a legal disclaimer that they could not guarantee cross contamination. After a question she repeated the the food would be contaminated with gluten. We left after having the dissimilar read to us again.

This restaurant has been remodeled and expanded going from a rustic diner to a light and airy open diner with full bar and rooftop patio seating. This meant closing for many months. The old design had a vintage look and ordinarily I would be mad about it. But! I like what they've done. They've knocked out a wall, widened the seating area, exposing a skylight, added a stairway to the roof, and installed new unisex restrooms. Windows face Main Street and Plaza drive as it is a corner location now. The menu ranges from breakfasts, lunches including burgers, sandwiches, salads and grilled selections. I like the hot buffalo wrap and the small hamburger. I like their shakes too, which are really good! 1970s disco and funk plays on the pa. Service is generally pretty good to hit or miss. Last few visits were good. This is one of the better locations in the area. Highland Heights is more homey. Right in the heart of downtown Chagrin Falls. Parking in the back is great because you shop and do lunch all in one swoop. Lunch for one is 15-20 bucks.

I've eaten at this YT, and others, many times over the last few years. The food is typically higher end diner food and the restaurant is doing its part to accommodate the restrictions the pandemic is placing on establishments. I consider the food to be diner food, which I enjoy. The food is usually cooked to a high standard and the drinks are tasty. They have a great milkshake selection and full bar, with knowledgeable bar staff. I personally recommend their not so fries and burger selection. My only gripe with their food is the use of chef Mike (the microwave). I've seen a few times this being done here and at their Beachwood location, particularly on the Mac and cheese. The reason I give it 3*? Firstly, the outdoor dining area on the roof is hardly that. It's essentially a rooftop, surrounded by AC units and buildings. The umbrellas did not stay up due to their holding pins being broken so sun glare on their reflective tables was a big issue. Secondly, I've seen the owner on a number of occasions speaking down to his employees. Which I take issue with, particularly in front of customers. Overall a good dining experience with some Room to improve.

Waited 40 minutes for two burgers and sweet potato fries.. Just when we decided the wait wasn't worth it, the food showed up and it was delicious! They are help-challenged at this place. The server never came back after delivering the food and we had a hard time trying to get her attention to get the check snd pay.

Had a very poor experience there today. Fries were cold. Chicken noodle soup was cold and flavorless. Service was slow. Chicken quesadilla was greasy. Drink was made incorrectly. Air conditioning was blasting on us the entire time we were there (it was not warm outside). Asked for extra napkins from the server but never received them. Would not recommend.

Waited 20 minutes for table and another 30 minutes for food. Service was very slow and place was total chaos. Food has gone downhill as famous cottage fries were changed and were garbage. Server said that they can no longer get them anymore. Cost for 3 for lunch for 3 sandwich's and sodas was $70! Ridiculous as it was $16 per sandwich with those awful fries. Grew up with this restaurant and they should be ashamed.

This started as an enjoyable day out with the beau, site seeing, enjoying the weather and because of the familiarity with the name we decided to have lunch... After being seated in a cozy area on the top floor with an amazing view I noticed a heavy glow of flies still proceeding to continue with caution I decided to focus on ordering there was a famous drink " Arnold palmer" on the menu after confirming this drink ( half lemonade/half iced tea) I ordered it and a chicken quesadilla. When my food arrived it was 70%largely diced bell peppers. Now I thought that was odd for something that should be just cheese and protein. My beau ordered a turkey club and he got a large slice of melon Also my Arnold Palmer was pink lemonade and tea.... Definitely not what I expected and taste was the same (not a good combo) so after I gave up on trying to digest the quesadilla I asked the server to please take it back and take all of the bell peppers out and she had the audacity to try and explain why I should have heavy amount of bell peppers. So once that was exchanged I had lost my appetite... Lastly I was flabbergasted at the price of what we ordered a sandwich no fries w/ melon slice $12 quesadilla no fries side of lettuce and tomato and sour cream $12 now ask yourself when with inflation should that be the pricing for a single items?? My review is primarily the issue that is continuing to plague consumers since the pandemic and businesses since reopening.there has been an influx of mediocre quantity in product which in turn provides subpar rations to the consumer. What is normally expected is now an adjustment if you decide to dine in

The food was actually good, came in a reasonable time and was hot. Server and trainee was very friendly. unfortunately, some type of guideline hasn't been followed because hair was found in the strawberries and whipped cream for the waffle. The expeditor was called over and wasn't shocked at all. He said, "Would you like for us to bring some more WHIPPED CREAM?" Not more strawberries and whipped cream. Just the place where the hair came from that was atop of the strawbetried. I declined. he was really nonchalant and made me wonder how often this happens and if someone doesn't have the hairnet on when preparing the food.