Yu Kiroro

Having stayed at other resorts at Kiroro. Yu Kiroro is the standout. After multiple ski trips to Japan, Yu Kiroro has the best blend of luxury, service and friendly traditional hospitality. Having stayed over the christmas period the hotel festivities were fun and classy. Allan and his team put on a great christmas show with Santa also making an appearance. There are many highlights. Some of our favourite apects besides the proximity and convenience of the slope was the concierge ski valet. Deo was exceptional every morning and evening, organising our equipment. The traditional and western breakfast was perfect with new dishes... kept the stay fresh every morning. Besides the best matcha latte!🍵 the thing we enjoyed most was the the good morning welcome and arrival from a day of skiing. This is a hidden treasure in Kiroro.. will be back again...the kids are already asking about next year.

We had a great stay at the Yu Kiroro. We moved from a hotel next door to Yu Kiroro to find very calm and relaxing atmosphere, clean modern apartments , comfortable beds, very attentive personnel. Ski rental just one gondola ride away. Gondola lift is 50 metres away from hotel. Hotel has a ski valet , private coaches can be arranged with the ski office . Even hotel has only one restaurant, though food is good and there are quite a few options for dinner on the menu. Recommend hotel to families with kids or without.

I had a wonderful ski vacation at Yu Kiroro Hotel. From the moment I arrived, the service was warm, professional, and genuinely welcoming. The staff demonstrated excellent service standards and a strong service mindset throughout my stay. In particular, Mr. JB was exceptionally helpful, providing in-depth and clear information regarding skiing arrangements and related inquiries, which made the experience smooth and enjoyable. The food was consistently excellent, with high quality and great variety. The hotel’s cleanliness and facilities were well maintained, creating a comfortable, homey, yet professional atmosphere. The snow conditions were outstanding, making it a perfect destination for a ski holiday. I also appreciated the presence of Thai staff members, who were very attentive and supportive, making Thai guests feel especially comfortable and at home. Overall, Yu Kiroro Hotel offers exceptional service, excellent facilities, and a truly welcoming environment. I would definitely return and highly recommend this hotel to anyone planning a ski vacation in Hokkaido. Thank you.

Despite the amount of money we paid for our 6-night stay, the experience was extremely disappointing. For a hotel advertised as 4-star, the service felt more like a motel. Towels were not replaced regularly, and even when housekeeping came, used towels were left in the room for three days, despite us asking for them to be cleared. On the 4th day, housekeeping finally came, but they only cleaned the living room. They did not clean the bedrooms at all. We had to tell them individually to clean each room, even though this is their basic responsibility. This lack of initiative and poor communication was unacceptable, and staff showed unhelpful attitudes when we addressed it. Room service was equally disappointing. We ordered hotpot and were charged extra for additional soup, even though we already ordered several add-on dishes. Even the dipping sauce was not provided, which should be standard — especially for a 4-star hotel. Overall, the stay was unacceptable for the price we paid. The lack of basic service, constant extra charges, and unprofessional attitude made this hotel fall far below 4-star standards. We would not recommend staying here unless major improvements are made.

Such an excellent place to stay if shredding Kiroro. Had the best two weeks here with friends and enjoyed the lovely onsen, restaurant, and vibes here. Matcha from Nori at the inside cafe is a must and such delicious cookies too. Thanks to Shane the ski valet for getting my skis ready for me every day. 10/10!

My friend is a guest of Yu Kiroro and went through a very upsetting incident at a neighboring resort. What stayed with me most was how the Yu Kiroro team responded, quietly, genuinely, and without hesitation. Allan, the Operations Manager, showed real care and responsibility. He took the time to listen, made sure my friend felt supported, and even stayed after his shift to accompany her so she could speak directly with the management of the other resort. Nothing felt rushed or transactional. He simply did what he felt was right for a guest in need. Angelica was just as kind. She listened patiently and helped with translation so my friend could clearly explain what had happened. Her calm presence and willingness to help made a difficult moment feel less overwhelming. There was no sense of “this didn’t happen here.” Instead, there was a clear feeling that once you are their guest, your wellbeing matters. That level of care meant more than any luxury or amenity. Thank you to the Yu Kiroro team for treating someone with such respect and humanity.

We were a family of 9 and had a fabulous time in Yu Kiroro. The rooms were all decent size and great value for its proximity to the ski resort. The staff were all friendly and made us feel like a second home to us. We would definitely visit again given the chance.

Such a beautiful place to stay with family. The property is relaxing and well-maintained, and the staff were very accommodating and welcoming from the moment we arrived. Allan, the Operations Manager, truly made us feel at home. Special mention as well to Alex, JB, and Barbie for their warm service. We had a wonderful stay and would love to come back.