Yumoto Fujiya Hotel

I stayed here not too long ago when I was visiting Hakone with my family. The hotel is no longer new and the signs are evident but it is very clean and we received good service from the team here. The main attraction has got to be their close proximity to the train station. They are located just opposite the train station and all you need to do is the cross the river. Their rooms are large and spacious. They have a very good onsen, great amenities and nice, spacious relaxation area. I took a walk around their compound and the grounds are well kept and tidy. Their breakfast is quite good as well with a lot of delicious options. I like that they have a section for local, traditional dishes.

Recent Visit 11/14/205 I am utterly shocked that a so-called 5-star hotel would allow such a severe health and safety failure to occur. My room had bed bugs, and the situation was serious enough that I had to seek medical attention. I immediately reported this to the manager, stressing how quickly this type of infestation can spread throughout a property and how dangerous it is from an infectious-disease standpoint. Instead of taking responsibility, the hotel tried to make me pay for the hospital visits caused by their negligence and still refused to offer any form of compensation. Their lack of urgency made everything worse — the hotel took so long to come up with a solution that I ultimately missed my flight. Because of the seriousness of this issue, I now cannot even return to my country until I receive medical clearance. For a hotel charging premium 5-star prices, this level of negligence, mishandling, and disregard for guest wellbeing is absolutely unacceptable. A property of this supposed caliber should prioritize safety, maintain strict hygiene standards, and respond immediately when a guest’s health is put at risk. Instead, this hotel failed on every single level. I truly hope management takes this review seriously. Incidents like this don’t just damage a guest’s experience — they destroy trust and can severely impact the hotel’s reputation.

🚨🐞🐛🐜🦟🪲🚨 My family and I chose this hotel because we wanted a place that felt dependable, safe, and worthy of the price we were paying. Unfortunately, what we experienced was the complete opposite. We discovered bed bugs in our room — an issue that should never happen in any hotel, let alone one that claims to be 5 stars. We immediately informed the manager, expecting urgent action, a proper solution, or at the very least, some form of compensation for the distress and health risk. Instead, we received no resolution, no support, and absolutely no compensation. The lack of responsibility and care shown to us was truly unacceptable. We trusted this hotel with our family’s comfort and safety, and that trust was completely broken. This experience was far from what a high-end property should deliver, and I hope the management seriously reevaluates their standards before more guests are affected.

My husband and I visited this hotel on our honeymoon from the UK. We love the location and how convenient it is to get to from Odawara. The hotel is quiet and very clean. We used the onsen which was great. Breakfast each morning was very varied and we enjoyed it. The only downside was when we visited the hotel’s pub and karaoke rooms around 7:30pm. Although the restaurant looked empty, a staff member told us it was busy and walked away without suggesting an alternative or inviting us back later. It left us wondering why we weren’t accommodated - perhaps just a language barrier, though it felt unusual.

Best Hakone Trip. Great Hotel! Superb reception staff and friendly and so helpful. Great Izakaya in the hotel and 2 more restaurants ! Access easy from station and then don’t miss using the Hakone pass! Open air Henry Museum / Picasso is a must see. Thanks Yumoto Fujiya

I came with my families. Facilities is good but they charge even 5 years old kids. For me it’s kind of unfamiliar since kid under 10 years can stay for free but except this place. Some of Front Desk is not really friendly and helpful. So it’s not recommend if you come with child. They will charge you extra.

Positives: 1. The rooms were spacious 2. Parking was easy Negatives: 1. They wanted to charge $30 for a missing key and staff were extremely rude 2. Breakfast was disappointing and not suitable for western tastes 3. Rooms are dated and our toilet was not functional

This was my first time staying at this hotel, and it was a terrible experience. I found bed bugs in my room and reported it right away, but the manager offered no real solution and no compensation at all. For a place that charges this much and calls itself a 5-star property, this is completely unacceptable. I won’t be returning.

Stayed here for 1 night with relatives. Conveniently located right across the bridge from the Hakone-Yumoto Station and up the elevator. This hotel is very airy and spacious in the lobby, second floor lounge and convention room. The rooms are even quite large for Japanese standards and because this is a ryokan, each room has tatami floors with a table to have tea and enjoy the view of the river and green, lush mountains. For dinner, we ate at Katsura and had Kaiseki, a traditional 8 course meal starting with octopus carpaccio, a light, yet complex soup, sashimi, summer vegetables, grilled eggplant with beef and cheese and tempura. For the main course, we could choose between sushi and chazuke (tea poured over fish, toppings and rice. I went with the sushi, which were smaller and neat in size and style. For dessert, we ended with a refreshing peach sherbet and watermelon. There were other cuisine options in the hotel as well such as Chinese, Italian, French, and a bar/Izakaya. If you're looking for more entertainment, they even have karaoke. But besides the exquisite dinner we had, another highlight is their communal baths! Bring your yukata (robe) with you to the 2nd floor entrance to the baths, separated for men and women, and put your clothes into a basket. Thoroughly wash up in the stall area on little stools, and then take a dip in the indoor and outdoor baths. I especially enjoyed the two outdoor baths. I bet they feel even better in the winter! The only areas that need improvement may be a little face-lift or TLC on the rooms and beds. Though this hotel was established in 1878, the last time the rooms had updates must have been over 20-30 years ago. The beds were quite hard and uncomfortable and the rooms smelled like stale smoke. Nonetheless, it was overall a lovely place to stay and seems like a great venue for weddings and other special events!

I had a really great experience at this hotel. I came here during Golden Week and while the prices were a bit inflated, we enjoyed our stay here. We booked through orbitz.com and ordered the half board option, which includes dinner and breakfast. The orbitz 15% discount coupon worked just fine for this hotel. Hotel room: I booked the traditional room and somehow ended up with an upgrade to a room with two beds and a living room. We didn't even use the beds and slept on the Tatamis for the experience :-P . The room had a nice balcony and a great view. We had fun wearing the japanese outfits (provided with room) all over the hotel and during dinner. Private Onsen: We booked a private onsen in advance which cost 1000 yen. It was a nice experience. You can email them for a reservation as they speak perfect english. Private onsens give you a 45 minute time slot. Public Onsen: The public onsen was actually really amazing. I went in the wee hours of the morning and practically had the entire outdoor onsen to myself. I felt quite zen sitting in the mineral hot spring bath looking up at the sky and soaking up the nature for all its worth. Really nice outdoor area. Dinner: We chose the tradition kaiseke meal and was decently pleased with the food (wasn't the best food I've had, but the presentation was extremely beautiful like a piece of art). The chefs definitely took a lot of time to make all the dishes. On a side note, we chose the 8pm dinner option and it was completely empty when we ate there. The worst part was that we felt a bit rushed by the service. In a prixe fixe meal, you'd expect each entree to come out separately after each dish is finished. This wasn't the case as dishes came out way too quickly, not even allowing us time to finish the current dish. -1 star for this. Breakfast: We ate at the buffet breakfast and it definitely had a quite a few options such as porridge, curry, cooked salmon, fruit, lots of pickles, salad, and various pastries.

A 4-star hotel in scale (the rooms are huge by Japanese standards), but not in quality. Rooms are ok, but overall somewhat run down place, the hallways really need help - as a first step, change some light bulbs, why don't you? Had the brunch for breakfast; refused to seat me near the garden window -- I'm not Japanese, I assume is the reason. With the language barrier it's not possible to know for sure. Brunch was actually not bad, a mix of Japanese and Western foods, good variety, good taste. There's also a coffee shop; didn't try it, but the pastries looked delicious.

The hotel is really close to Hakone Yumoto station which is great. The rooms are relatively big for Japan, particularly the bathroom and great for 2 girls. We had breakfast as part of the room rate and there are 2 options - Japanese set or buffet style with Japanese and Western options. We chose the former and it was delicious - 2 different sets served for the 2 days we were there. Staff was helpful though they did not speak much English. The hot spring was lovely and spacious with 2 small outdoor options. In all, a great stay. The air conditioning is centrally controlled and very warm. We were told to open the windows but it really didn't help. People who are averse to warm environments may find it unbearable.