Hannah Godwin
Google
I have been torn about whether to post this review but my experience with Yuzi is so disappointing I decided it was worth it to potentially spare others the disappointment as they are continuing to advertise services that don’t actually exist.
I signed up for the retreat in summer 2024 for a January stay at St. Edward’s Lodge. It had everything I wanted—the stay at the luxury hotel, the premade meals, the support. I explained to them how I had a toddler with cancer and how much this stay was going to mean to me and immediately put down a deposit. I cannot tell you how many times in the child oncology ward I thought, “well, this sucks, but at least I have my retreat in January.”
And then I received an email about a refund that hit my account in October. No phone call. Then a follow-up email that was like, Hi Mama! Congratulations on your bundle of joy! We have an important update! The reservations at St. Edwards are paused starting at the end of October!
I was really upset. The email said they could offer the services at home, but there is just no comparison to staying in a hotel postpartum. I later inquired about meals—nope, not included, they’d have to hire a chef for you. Cleaning not included. Mental health services not included. Forget it.
I saw that they continued to advertise their retreat services and so I called and spoke to the owner, who informed me they didn’t have enough demand so they were now exploring different hotels in the area based on demand and asked if I would be interested. I said I was willing to travel anywhere for this experience and got my hopes up, AGAIN.
A month later, I received an email—never a call—they didn’t actually have demand and they would need to cancel on me A SECOND TIME.
And to date, they are STILL advertising their retreat services. I understand what they are trying to do, but the business model isn’t working unless they magically get a certain amount of families willing to sign up at the same time and STAY signed up. I’m a second time mom and I was disappointed. When I toured, I was there with first time parents who had reserved three weeks and had flown in from out of state and had booked the same time period as me—I can’t imagine how frustrated they must have been.
Impossible business model, out of touch emailing, and lack of personal contact ultimately make this a 1 star experience for me.