Kris D.
Yelp
Yvonne, yvonne. The woman herself is a living attraction -- oozing Southern propriety, quick with a compliment, but also terrifying. I made a half dozen trips to Yvonne La Fleur over the course of prepping for my wedding, and every time I'd get a nervous stomach in anticipation of the visit.
First impression upon entering store: Immediate headache, lightheaded. The store is DRENCHED in Yvonne's signature perfume. Not a great start. But when I was lead into the back bridal room, the scent of perfume was overpowered by the sight of hundreds of beautiful dresses hanging from the ceiling. Impressive. The selection was incredible. There were many unique dresses, unlike anything I'd seen at any other salons.
Immediately, i fell in love with a few dresses, and was pleased that the price was actually within my budget. (Oddly, the wedding dresses seemed relatively affordable, but nothing else in the store is.)
Unfortunately, YLF has a antiquated policy that they don't allow photos. In the age of cell phones, 95% of bridal shops allow photos. My cell phone was full of photos of various gowns i was deciding between. For me, my mom and MOH are both hundreds of miles away, so it was really frustrating to not be able to send them pics of the dress that i ultimately fell in love with (and bought).
I returned months later for my fitting. They gave my friend and I champagne, and I tried my dress on for the first time and it was a really awesome moment. I was interested in buying a veil, so the employee brought me a few to try on. At this point, Yvonne appeared and basically shut down the appointment, so that another client could use the full length mirror. I'd been there for all of 15 minutes, for an appointment i'd booked a week in advance, and I was at that point trying on a $600 veil and had already dropped 2k on a dress. But Yvonne made me feel like some sort of street urchin who was taking precious mirror time away from another customer, so I was shuttled away and the appointment abruptly ended. Interesting sales technique. It was very awkward. I had blue hair at the time, so I suspect that may have had something to do with the way that I was treated. I definitely was not passing as "high society!"
Alterations are included in the price of the dress, but I wasn't thrilled with the job that was done. After returning twice, the dress was still loose around the hips and thighs, which doesn't work on a mermaid style dress. Finally, I took the dress to Alterations by Gerry. She did a fabulous job, made the dress fit perfectly and finished the job in no time. She also showed me how to bustle my dress, something YLF never bothered to do.
This takes me to the vibe of YLF. In sum, I felt very tense around the staff. They were quick with compliments, but they didn't seem genuine. As soon as I questioned something, they became very cold and defensive. I felt like I didn't belong there. The day I purchased the dress, I skyped my mom in so she could see the dress i was about to buy. Sorry, screw but the "no phones" policy. I'm buying my freaking wedding dress and I want my mom to see it. Yvonne came in and was NOT HAPPY. F that. Yvonne, you have my business and my credit card number. Let my mom see me in my wedding dress!! There was no one else in the boutique at the time, so it's not like i was being disruptive. I will say that Madison, who helped me out repeatedly during my visits, was always genuine, pleasant and helpful.
I love my wedding dress, and I think that Yvonne La Fleur is a fascinating bit of New Orleans' cultural heritage. But I'm happy that I never have to set foot in that place again.