Samantha D.
Yelp
We had an event for 60+ people here, and it was HORRIBLE. Save your time, your money, and go elsewhere.
SO many issues and they refused to comp or help with ANY of them.
First, we were told by Sheena (don't work with Sheena... really any of them, but Sheena has been the most unhelpful.) that someone would come to help us to our room and that our host would be there shortly. Nobody was there and nobody came out entire conference.
Then, the front desk with SO rude for the simplest of questions, like "where is the room?". They couldn't be bothered to show us the room we were holding the conference in, AND nobody spoke to us the entire conference.
Then, we were told we'd get parking vouchers so that our 60+ women didn't need to pay for parking to leave and come throughout the day, but they didn't work. I called the front desk and she said "theres nothing I can do about that" and made each of our women pay for their parking. She was incredibly rude and unhelpful and later we found out they have a BUTTON THAT THEY COULD PRESS TO AUTOMATICALLY OPEN THE GATES. She just didn't want to.
Then, there was a wedding below us and the DJ was doing sound check but it was causing so much noise for us upstairs during our conference. I called a number I was given during email correspondence (still no idea who is even supposed to answer considering I have not met anyone except the rude front desk gal) and whoever answered was irritated that I asked if they could turn it down a little bit. It got to the point that she audibly groaned on the phone, said "I'll see what I can do", and hung up...... I was in shock.
I want to RAVE about the valet parking men. They are INCREDIBLE, and individually refunded every single parking vouchers charge to my ladies. They were kind, helpful, and so apologetic, even though it was not their fault and could have been helped by the front desk. They were the ONLY saving graces to this terribly run business, but nobody goes somewhere solely for the valet.
We finished, left our event, and had still never met a coordinator, or anything. We went to tell them we were done with the run, and a gentleman says, "okay. I guess I'll just tell them they can clean it then?"
THEN, because of course, they did more-- I called to tell Sheena (our coordinator) of our experience since she was getting married the weekend of our event (though, we were told by her that we would meet Vanessa-- her boss. We never did.) and Sheena continually apologized and said she would see what she could do. I had to reach out TWICE, and even then, all she said was that she would waive the parking fees. LOL. The parking fees should have NEVER BEEN CHARGED BECAUSE THE VOUCHERS SHOULD HAVE WORKED. Then I respond and she has yet to respond back to my calls OR my emails. They're now avoiding fixing or doing anything to make our experience better.
It was an OUTRAGEOUS amount for no access to pool, no outside food allowed, NOTHING.
I promise you, do NOT use them. It was a WASTE. The outside may be stunning, but you can walk by and see it. The inside is not well run, well cared for, and Sheena was absolutely terrible.
This is absolutely the WORST experience. If I could rate it 0 stars, I would.
