Melike Y.
Google
Extremely disappointing and unacceptable experience
Yesterday, I came here with my Korean friend, her 2.5-year-old daughter, and my 17-month-old son, hoping to enjoy a simple dinner and ice cream together. What we experienced instead was over two hours of confusion, waiting, and complete disrespect.
We arrived at 5:00 PM and were told the wait would be 35 minutes. We waited outside, then inside, watching our spot on the app, and ended up waiting nearly an hour. While inside, an Indian family told us they had already been waiting 1.5 hours and still had not been seated even though their number was 0 in the list. Then, at 6:00 PM, staff suddenly told us that food service had already ended — something that was never mentioned when we joined the waitlist.
I was fasting and had been waiting the entire time for dinner.
We finally left to eat somewhere else, completely exhausted and disappointed, but later decided to return around 7:00 PM just to at least try the famous ice cream. There was no line and the place was not busy, yet it took 20 minutes just to take our order, and then we waited over 40 minutes without receiving a single item. I added photos (taken around 7:40) to show the place was clearly not crowded.
By 8:00 PM, we were the only table left in the seating area (others who came later than us were already served and left). Our children were restless, bored, and overwhelmed. When my friend gently spoke to the manager about everything we had gone through, she responded rudely, said there was nothing she could do, and even angrily walked over to my son and grabbed a Christmas ornament near him.
After more than two hours, we left —frustrated and sad— without receiving anything but disrespect.
This was not just poor service. It felt deeply unfair and humiliating. Watching how differently we were treated from others, we honestly could not ignore the feeling that race may have influenced how our situation was handled.
They seriously need to learn basic business management and customer service. This experience was far below even the most basic expectations.
We will never return, and I strongly warn families — especially those with young children — to avoid this place.