Zak.

Amazingly nice and understanding staff. Such a cute little boutique style office. Dr.Richardson is so personable and explains everything in detail. I’d never had pictures of the back of my eyes taken. That was a nice and inexpensive add-on. The whole crew makes me wish that eye exams were twice instead of once a year. Enjoyed my visit. The recommendations made to me actually made sense. I was put as ease about what I thought was my noncompliance according to previous clinics. Also, great playlist with a nice variety of genres. Getting prescription literally within minutes is much appreciated too! Love love love !

The staff was very friendly, but I wish I had gone elsewhere. It takes forever, and there's no quality control. I took the exam and paid for the lenses on 7/30, but I didn't receive any confirmation or a copy of the result as requested until I called ten days later, on 8/9. They don't give you any updates even if the order is delayed; I called several times and finally got my glasses back on August 21st (today). As soon as I got under the sunlight, I noticed some internal marks I couldn't feel on each side of the surface. Like how did they not see it? They either don't have any quality control or simply don't offer transparency and hope clients don't catch the defects on the products. Its been a busy day but I will call in first thing in the morning to get this sorted out, will come back and update rating.

Love this spot! They only sell exclusive brands and no mass made crap. The optometrist is awesome as well. They get you in and out quickly!

I wanted to go here because the optometrist I booked was a black woman. I was super excited because being a black woman myself, finding quality healthcare professionals that genuinely care about me is difficult. There was no warmth in the office. The optometrist brushed off many of my questions and it felt very rushed. Only one front desk worker was helpful and sweet. They also have a very small selection of glasses. I think people just go for the aesthetic because the office isn’t great. If you can, go somewhere else.

Dr. Richardson was amazing. She explained everything in depth and the front of office staff was also extremely nice. I called in the AM and they got me an appointment that same afternoon. I will definitely come to this office again.

I have only positive things to say about this location! Every single person is fantastic, fun, and unique. If you want to purchase new frames, all the staff have great taste. They are up-to-date with all the latest technology. The doctors are also very friendly and take their time with you to ensure you receive the best prescription possible. You should visit this shop! They have some very unique pieces.

My girlfriend & I both visited Zak & Dr. Richardson after not visiting an optometrist for a while. Not only was she extremely kind, but she was great about explaining everything thoroughly & in ways that were easy to understand. The entire staff was also super kind, very knowledgeable about insurance in & outs & were not pushy or giving pressure to purchase anything. I truly cannot recommend this little gem of an optometrist enough! We will continue to come here as long as we are living here :)

My girlfriend and I had an amazing experience at this place, even while in the middle of a pandemic. Dr. Richardson is a great doctor and very friendly and understanding. The eye exam was thorough and kind of fun with their futuristic equipment. The staff is very top notch as well. They’re very helpful on the phones as well as in the store. They helped my girlfriend and I both find great frames, at very reasonable prices that look great. Honestly, it was the best experience I’ve had at a eye doctor/eyeglass store in 20 years. No joke. I’m sold.

The staff are just the loveliest folks, and the optician was thorough, patient, and understanding with my questions. A gorgeous frames selection, I couldn't be happier with my glasses!

I called to verify how much it would be without insurance, and I was quoted $125 for the exam. What they don't tell you is there is an additional fitting charge for contacts - totaling a whopping $375. Stay away from this place. What they charged is nowhere near what they quoted me.

The staff was friendly and accommodating and the facility was top notch (they actually make glasses on-site within view of the customers. Kinda cool!) However, to be transparent- I didn't end up getting an exam or glasses here - long story short, I showed up without first reading or responding to emails I was sent before my appointment (that clarified pricing) and once I was told the full price I would be charged, I got upset and left. I thought I had gotten the ol'' bait and switch. Turns out, I did not. The owner was gracious and later responded to my accusations with class and then provided evidence of my incompetence. It was all on me. That alone says a lot to me. Check them out.

Dr. Danielle Richardson is my optometrist and she IS the MOST AMAZING!! Nothing but great things to say. She cares. She makes conversation and she is really helpful. I have been seeing her since August 2021. This was my 3rd annual visit and I am grateful. I was searching for a black eye doctor and ZocDoc recommended Dr. Danielle Richardson. She's young just like me so that made me even more excited to stop by. I am in the valley and drive all the way to the Fairfax District so you knoooooowww I am serious about my doctor appointment, plus its once a year and it's by my church so it's a one stop shop lol. Gee and Savannah who work in the front are super kind as well. I forgot the office manager's name but she's green as well. They are so knowledgeable and so welcoming and warm. The whole team rocks. You can purchase your eyewear there and choose from variety of designers and options. The city moved the outdoor dining from the sidewalk so there's metered Parking right in front of the shop, if you're lucky. But there's also ample street parking around the corner, read the signs carefully because I believe it's 2 hours intervals. I will continue to go here as long as Dr. Danielle Richardson is there.

I had my first eye exam in years with Dr. Danielle Richardson, and the entire experience was a 10/10. She made me feel completely at ease, explained every step of the process clearly and thoughtfully, and took the time to answer all of my questions. I left feeling confident and well-informed about my eye health. Dr. Richardson is incredibly professional, warm, and knowledgeable--highly recommend to anyone looking for an outstanding optometrist!

The staff was very friendly, but I wish I had gone elsewhere. It takes forever, and there's no quality control. I took the exam and paid for the lenses on 7/30, but I didn't receive any confirmation or a copy of the result as requested until I called ten days later, on 8/9. They don't give you any updates even if the order is delayed; I called several times and finally got my glasses back on August 21st (today). As soon as I got under the sunlight, I noticed some internal marks I couldn't feel on each side of the surface. Like how did they not see it? They either don't have any quality control or simply don't offer transparency and hope clients don't catch the defects on the products. Its been a busy day but I will call in first thing in the morning to get this sorted out, will come back and update rating.

Great customer service!!! As soon as I waked in everyone was really friendly and welcoming. I loved that the doctor made sure I felt comfortable with how much we would be changing my lenses. I was able to purchase my frames elsewhere and they had them ready the next day!!! extremely satisfied, will be taking another pair of lenses in the near future.

Highly recommend for contact lenses! Dr. Danielle Richardson is a superstar!! She is extremely knowledgeable on the latest contact lens technology. And she took the time to explain the eye health exam and other eye exams, general eye care, and contact lens tech options to me. I went in hoping to get rid of reading glasses for reading and computer work. There is great new multi-focal tech available in 1-Day disposable contact lenses than existed even just a couple years ago. Goal achieved! (Good bye, reading glasses that can make you seem instantly older!) Zak staff got me on the schedule for an appointment and thorough eye and eye health exam quickly. The contact lens fitting process was straighforward with sample lenses to try at home and to choose from. Costs were competitive, and it was easy-to-use insurance benefits. Location is convenient and the shop is bright and inviting.

The service. The staff. The expertise. Bar none. I only will go to Zak. for all my eye needs for years. If you're uneasy about doctors. Come here. If you're looking for excellent customer support. Come here. Not paid or affiliated and any way. Just a major fan of this business and how it operates.

I found out about Zak. after stumbling upon GQ's 10 Things Will Poulter Can't Live Without on YouTube. The eyeglasses and it's case gravitated me to looking them up online and luckily they had a location on Fairfax Ave which was accessible for me to visit. I decided i'd rather buy eyeglasses and look at myself in the mirror at a physical location instead of purchasing them online. A week later, I visited them and I have to say I was impressed by the layout of the store from the moment I walked in. The guy helping me out was very attentive to my needs and knowledgeable about the products he was showing me, I felt like I was at the right place. After trying on many frames and deciding between lenses, I happily made my purchase.

Acted confused about a product they sell. I brought in Jacques Marie Mage, that I bought here. I wanted them to replace a screw. They don't have the tools to adjust them even though they offer free adjustments to products bought there. So instead they used an inauthentic replacement screw and gave me the real one in a gift bag. I would suggest going to REAL Jacques Marie Mage store, and a legitimate designer eyewear retailer. Not a great experience. As I was leaving staff even told me to put my chair away that they got out for me. What about your training process makes your staff think it is okay to be passive aggressive or overtly rude with customers?

What an amazing experience here! Found Zak through my insurance website and thought the spot looked nice / had good yelp reviews so I came to get my annual eye exam. As soon as I entered, I was received with so much warmth and kindness by both people at the front (Veronica and G I believe). I didn't have to wait long at all to see Dr. Richardson (they actually got me in same day!) and she was phenomenal. She was extremely thorough, professional, and I did not feel rushed at all (which as a fellow provider, sometimes that can be tough to achieve). In addition, this was the most comprehensive eye exam I've ever had. When we were finished, G walked me through my insurance plan and potential out-of-pocket costs for their glasses. Everything is curated by the owner with many unique frames in-store. The prices were $125 for their store-brand (Zak brand) frames, which were all quite nice. The other frames were pricier ~$400-700 per frame but G went through each designer with me and explained why they were chosen by the owner. Again, super thorough. I wish I could hire G to work in my own practice :) At no point did I feel pushed toward any purchase or add-on service. I ended up spending an hour in the store total and paid only $10 out of pocket with my insurance for the very comprehensive eye exam, and G took note of the frames I liked and kept them in my file in case I do choose to make the purchase. You absolutely cannot go wrong receiving your eye care here. I would give them more than 5 stars if I could and I swear nobody is paying me for this review!

Yes! Zak is fantastic, and I expect them to have a very bright future! They opened about a month ago, and I am so happy a friend recommended them to me. The store itself is gorgeous: super clean, modern, and welcoming. The staff couldn't possibly be any nicer, and the customer service, especially from Bryan was fantastic. They responded to my emails right away, helped me place my order, and had my glasses ready in a week. My astigmatism is very hard to fit, and they did a fantastic job making sure to do it perfectly. I love my glasses, which I splurged a bit on to get transition lenses on, but even so, they were still far cheaper than what I've paid for my lenses at other places. Do make sure to try their carrot juice that they make fresh! Eye health is important :)

I had the most pleasant experience at this store! I went to see Dr. Richardson for my annual eye exam. She is such a good doctor! She was thorough and explained so many neat things about the eye. She would show my photos and then photos of what she is looking for in terms of health concerns which was so cool. I learned a lot and felt very good about the experience. By far the best experience I have ever had with an eye doctor. As for the store, the check-in process with Gerardo was a breeze and he is fantastic. He explained everything and was so knowledgeable about not only the eye but what each machine does. I told him about my photosensitive epilepsy before taking photos of the back of my eyes (which require a flash of light) and he was so understanding and kind about it and said I didn't have to if it would be too much. I ended up going through with it and it was fine. It doesn't sound like much, but it meant the world to me. I loved my experience with each staff member. They were all so friendly. The store itself is gorgeous and their practices were so hygienic and thorough. When it came to insurance breakdown, Gerardo again was so knowledgeable and explained things so clearly. I can't think of anything that could have made my experience better. Thank you!!!

Great service! Easy to book, staff is helpful and fair pricing on their own frames. I'll be a regular!

The location is in a very trendy area. The store has a huge assortment of stylish frames but the true star was Dr. Danielle Richards. She was so personable, knowledgeable and engaging.

Zak is AWESOME. So, a little backstory. I, like many people these days, spend my days at a computer screen - and of course phone screen. At the end of the day my eyes were blotshot, my contacts were dry and my head was pounding. Blue light blocking lenses for a glasses? Yes please! I called around and found that many places charged upwards of $100-$150 for these lenses. Enter Zak. They are $50 which is great! What else is great? The staff. Holy freaking hell. Who are these people? They're cool, they're fun, they're hip, they're sooo nice. I want to bring over a six pack of beer and hang with them. Also, I didn't need new glasses but they're tres affordable and you can pick from any pair of Zaks and get the frames with prescription for $125. The frames are on trend and seriously cool too. The days of paying for overpriced glasses are a thing of the past! So bottom line Zak is good, the staff is cool and prices are awesome.

Oh man, am I late to the party on this one! Holy Smokes! Go, walk, run, skateboard to Zak! I don't care if you're in Finland...get thee to Zak! Okay, if you're in Finland...that's far. But still! First of all, the staff? Let me list them here: Dr. Kimura, Gerardo, Phillip, Casey, and Kyly. Dream Team. Seriously. You know how when you go get an eye exam, even though it's relatively painless, it is tedium at it's finest? Like, yeah, please, by all means blow some air into my eye. Again. For years. Oh yeah, Doc, same or better? Same or better? Same! Better! Kill me! Just gimme the contact lenses for my date tonight! Ahem. And yet, Dr. Kimura somehow didn't make it tedious. Magic? Will we ever know? But the staff here are so warm and friendly, I feel like my super cool and welcoming friends from school opened a store on Fairfax and not only are they going to show me some flattering frames for my goofy face but they're going to look after my eye health. They offer you water, and get this: CARROT JUICE. Yeah! The place is clean. The frame selection is rad. I love this place. Love it. You will too. I know there are frames for sale online for the same price of a foodie sandwich with extra arugula and mystery aioli so you've told yourself "whoa I'll never pay more for glasses again" but stop. Just calm down. These frames are sexier. You can never be too sexy. I'm telling you come here. You need an eye exam anyway, right? Right????? Dear Zak. I love you. I want to meet your mother. Signed, Me.

By far the best experience I have ever had visiting an optometrist and purchasing new glasses. They take care of you as soon as you walk in, offering fresh carrot juice. The service they provided truly goes above and beyond. My optometrist was very helpful and knowledgeable; she recommended I keep my contact prescription at -2.75 instead of -2.75 left and -3.00 right, which really made a huge difference. Their selection of eyewear is vast, and very stylish. Highly recommend for anyone wanting to purchase eyeglasses or sunglasses!!

I moved to LA in Jan and was looking for a new optometrist for glasses. As a result, I found Zak. I visited their office in August based on the great reviews, but left the appointment with a sour taste in my mouth. Unfortunately, I don't remember any names of the people who worked there except for the optometrist. PROS: I visited during COVID and had pretty much the entire space to myself except for one other person who might have come in as a walk-in. The gentleman with brunette hair working with me was awesome! He was very attentive and thorough. He understood the ins and outs of my vision plan so that way we could maximize my purchase that day. Besides being able to try on the glasses, this added to my in-person experience and pretty much the only positive thing about visiting Zak. Zak overall is a GREAT value for their glasses. I think it was around $125 for an eye exam, very stylish frames, and lenses with added reflective coating. I would argue that it is an even better value if you don't have vision insurance and are needing to purchase glasses out of pocket. Overall, I love the quality and style of the glasses I purchased except for an issue with the lenses which is explained further down below. CONS: I understand times are hard for brick and mortar stores even prior to COVID due to online retailers. However, I came into the store and specifically stated what I was there for with the intent of purchase of only glasses. I explained to the optometrist that I was interested in a glasses prescription and a new pair of glasses. She asked me if I wore contact lenses and I told her that I rarely ever wear contacts anymore. She then asked me what brand and I told her I couldn't remember off the top of my head. She proceeded with the eye exam and then brought out two brands of trial lenses for me to try. After seeing the packaging, I told her that I was already using the contact lenses she had recommended. When it came time to pay, there was an extra charge for the contact lenses portion of the exam that was not covered under my insurance. Yes, I know that my insurance does not cover contact lenses exam, but I don't appreciate being looped into one without my permission. For the actual glasses, my only complaint is that the lenses have visible circles on them and after a couple hours of wear due to dust or dirt, they're even more obvious. None of my other glasses have this issue and it's pretty odd to have visible halos in each lense. Would I recommend ZAK to a friend? Yes. If you're needing glasses and especially, if you don't have a vision plan. The value is really hard to beat. If you're needing to buy pretty much anything else like contact lenses, no. You can have a combined glasses and contact lenses exam for cheaper somewhere else. Additionally, you can purchases contact lenses for cheaper from online retailers or Costco. Note: The timeline of this review is very late because I found it in my drafts and just posted it.

My partner and I just happened to walk by this store and decided to take a peek. The minute we stepped into this beautifully lit space filled with a ton of natural sunlight we were greeted. We never heard of this store but we were instantly intrigued by the space. Phillip immediately assisted us and provided really impressive options for frames. My partner has a child size head so it's always been a challenge to find the right frames that fit just right without creating pressure around her ears or on her nose. Phillip is very knowledgeable and was able to educate her on her options. Phillip also offered my fresh carrot juice while I waited for my partner to try on frames. The store also supports local small business and sells handmade eye glass cases and night mask by rise and rewind. This place is must see.

Changing to Zak. after 10 years in LA has been one of the best decisions ever! The staff are so communicative and helpful. They go the extra mile every time and I feel so taken care of in their hands. + love the decor of the shop. The shop has plenty of seating (to wait), set up to shop easily, and doesn't have the typical clinical feeling of going to get your eyes checked out. ++ love their dedication to COVID safety precautions. Lots of hand sanitizer and signs about mask wearing. Everyone (staff and customers) always wearing masks when I visit. +++ I've had most of my interactions with Gerardo and he is the coolest guy. He really makes you feel comfortable and welcome! All the other staff have also been super helpful and kind. They keep me updated when anything is delayed with my order, which I love! Thank you, all! They are truly the best and so grateful to have found them. 10/10 recommend!

Couldn't have had a better experience here. Everyone from Veronica at the front desk, to the doctor seeing me (I forgot her name unfortunately), even the other staff in the building who weren't directly helping me, couldn't have been nicer :) they're excellent about explaining prices, explaining everything related to your eye health, and so friendly! Totally agree with the reviewer who said she wanted to crack open a six-pack with the staff. Will absolutely be coming here from now on.

The shop is spacious and minimalist and really close to home. Gerardo was super helpful while we found our perfect frames. Even though I have vision insurance, I opted to buy my glasses here (using no insurance) since the prices on the Zak brand frames are so affordable. Having less frames to choose from makes it really easy to narrow it down and I look forward to buying more in the future! I didn't see the in house optometrist this time, but am open to switching since it is nice to support our local businesses.

Honestly, such an amazing experience. I don't go out of my way to leave reviews ever and this review is like a month overdue (sorry about that, I've been really busy) but seriously, if you're in the market for new glasses, you have found the only place you need to go to, and here is why: 1) they are all nice and helpful and not annoying trying to push an agenda 2) they keep it real with you about if something looks good on you or not 3) they accept VSP insurance 4) they have an eye doctor on sight 5) I was able to get my glasses same day (but I opted to come back the next day) 6) I actually have a bunch of glasses, I'm really into eyewear... they told me if I brought in all my other glasses, even if they weren't purchased there, they would service them... and they did. I brought them all in and they cleaned them, tightened them AND shaped them to my face better I cannot recommend this place enough!!! I've sent my coworker there already and now anytime anyone asks me where to go, I tell them "you have got to go to Zak. Eyewear, ask for Bryan and tell him Andrew who got the pink Celine glasses sent you"

Hands down the best eyewear storefront in LA. Zak. carries a wide selection of frames, ranging from in-house to designer brands, that are stylish and relatively inexpensive. In fact, you can walk out the door with a new pair of prescription glasses for $125 with their package! In addition to the quality products, Zak.'s customer service is unrivaled. The associates have a great feel for understanding what you want and giving suggestions without being too pushy. Not to mention, they serve water and carrot juice while you are shopping. Both Bryan and Gerardo, specifically, were really cool and helpful during my experience. Shoutout to the new homies. That said, look nowhere else but here for your next opticals or shades. They even do 2-tone and gradient lenses... so fire.

Excellent eye-glasses buying experience. Casey is a pro and handled all of my needs and wants to my full satisfaction on each of my multiple visits and requested changes. Thank you Zak and Casey. Looking forward to "seeing" you all again. Ron

This is not only one of the coolest places for eye care , the staff is amazing . It is my first time wearing progressives and at first it really freaked me out and felt so uncomfortable, but they were all so understanding and let me go through the motions . They offer you carrot juice or water and just want you to be happy and comfortable. Your eyes are so important and don't they know it . I love my glasses now because they are funky and incredibly comfortable ! Thank you ZAK.!!!

I love this place. First of all, the store is beautiful - very clean and modern with great design. The staff is also cool and fun but very knowledgeable, and the doctor did a great job of taking her time, doing a thorough exam and explaining everything to me in detail. I was also extremely impressed by the ultra modern, high-tech diagnostic equipment. I have terrible eyes and since childhood I have spent a ton of time in various optometrist/ophthalmologist offices. I have never seen such high-tech equipment and was amazed at their ability to see the eye (and whether or not it's healthy) in such detail. This was also the first time anyone had actually explained to me how many other health issues are visible in the eyes. The Zak brand of glasses is very stylish (in some cases almost too trendy for me as I tend to like fairly traditional frames). They're also well priced and quite a bit cheaper than the frames from other brands which they also sell. The opticians were great at listening to and accommodating what I liked, while also encouraging me to try some frames I wouldn't have considered. I walked away with a pair of fun glasses I really like for a reasonable price. Overall, great experience that actually made me jump on Yelp to leave my first review in a very long time.

I had an eye problem that required an emergency visit to an optometrist (I was traveling) and wow, how lucky was I to land in the office of Dr. Danielle Richardson at Zak Eyes. I was able to make follow up appointments according to the EYE HEALING schedule -- which was an amazing and thoughtful response to my problem. Her careful explanation and confident and evolving care as things got better were so impressive and thoughtful. I should note that in the midst of this, when I feared things were getting worse, they got me in to see her colleague Dr. Zackman within hours of early morning call. I will be back. I have seldom felt so certain of a doctor's diagnosis and care. I wasn't in the market for new eyewear, but they have a lovely selection and professional help and a super clean and organized setup.

Absolute BEST eye care. I go to Zak for everything from my eye exams to my sunglasses (and I stay for the free carrot juice). I used to do everything online but I find the experience there perfect . Wonderful, knowledgeable staff and the selection of eyewear is second to none. Couldn't recommend more highly - nothing else like it in LA.

Zak. exceeded my expectations. I went in for my first eye exam since I was a child and had the best experience! Dr. Richardson was outstanding, she was very professional and made me at ease, walking me through every step of the exam. She was also very helpful in answering every question I had and recommended great eye drops for me to help with my allergies! Dr. Richardson also was kind enough to help me find the perfect frames and was very informative about picking the right lenses for my prescription and lifestyle! Dr. Richardson made my experience wonderful, I will definitely be recommending her to everyone I know!

I went to this store for the first time today and had no idea what it was except a store that sold shades. The store was very aesthetically pleasing and I had a good interaction with the guy working in the store. After deciding I didn't want to make a purchase I left and went to the Dolls Kill store across the street for my girlfriend. After finishing up a conversation with an employee there also and leaving the store I ran into the guy from Zak who then accused me of stealing. I was very thrown off guard but I walked with him back across the street to figure out what was going on. After emptying my pockets and trying to help solve the issue as far as I could he still wouldnt budge and neither did the woman also in the store who I assume was the manager maybe. What irritated me though was that he had no proof. I had asked to see the footage that he so called had of me stealing and he said neither of them had access to it. I proceeded to question the logic of the situation but even then he still threatened to call the cops on me for no reason except an illogical guess. A locally owned business should be more careful, respectful, and professional in all aspects but especially in this situation. I truly hope they find the people that did it but if not I hope they at least find out that they were wrong. I definitely won't be going back and will not recommend anyone to visit that place and I hope no one else has to deal with what I had to deal with.

Excellent customer service plus professionalism at its best!! Geraldo made it simple and pleasant when it came down to picking my frames and his level of knowledge answered all my questions. Also, I'm having my glasses mailed out of state with free of charge, can't wait for my new pair of glasses!

This place and their staff was so sweet and helpful!! One of my contacts had fallen on the ground, not too far from their shop and I asked if I could clean my contact in their bathroom. They immediately offered me contact solution & more supplies to help clean my contact!! Saved the day forsure! :)

I had a fantastic experience at Zak! They made the chore of getting an eye exam extremely pleasurable. They have the latest and greatest when it comes to frames + the staff was super knowledgable and easy to work with. The doctor gave a great exam and so thoroughly explained what was going on with my eyes. I'll definitely be going back annually for my exam.