Zane Grey Pueblo Hotel

We had a wonderful stay and were so impressed by the warm and attentive staff throughout the hotel. A special thank you to Daniel who truly went out of his way to help us get to the ferry on our departure day so we would not miss our trip. He was an absolute superstar and made a stressful moment completely seamless. The front desk team, housekeeping, and breakfast staff were all kind and welcoming. Breakfast was delicious with made to order omelettes and French toast each morning, and the coffee was excellent. We felt genuinely cared for and would happily stay here again.

Even though it was my first time on the island I was so struck by the hotel and hospitality. I debated between an air bnb and a hotel, the services and amenities are really what set them apart. Since I haven’t stayed at other hotels on the island I know I can’t speak too much but my experience was phenomenal. I did a lot of research on the other hotels in this price range and even slightly above and this one seems the best by far. We had the ocean view room, which added so much to the experience but even if you had to get a room without a view there’s plenty of beautiful vantage points to see the ocean around the hotel (pool area, rooftop lounge, pathway behind the hotel, etc). The shuttle service was really helpful to save a few extra bucks. We rented e-bikes from the hotel as well which added to the convenience. I wasn’t expecting much for the complimentary breakfast, b especially since I’m vegan, but they had a staff member making fresh omelets and French toast! Along with your standard potatoes, bacon, cereal etc. I was able to request a vegan French toast and it was wonderful. The hotel room had wonderful toiletry items and I especially appreciated the ecofriendly intention of the hotel (seawater used for toilets, recycled plastic toothbrushes, reusable mugs in room). There’s small hints of wear around the hotel, but I feel like that’s to be expected everywhere in Catalina. 10/10 would stay here again even if I had a higher budget. The hotel is located off to the side of the town in the mountainside which was another huge plus!!! So quiet and peaceful.

The Zane Grey Hotel was an incredible experience for our honeymoon. The rooms were comfortable, with a killer view but still with enough privacy to be comfortable. It’s clear that the management has a passion for this hotel. The furniture was not just present, it was comfy. The bathroom came stocked with everything from spare toothbrushes to bath robes. It wasn’t just furnished with a checklist of things they needed in a hotel room, it felt like they had found the best options for everything they needed. Additionally the room was excellently soundproofed, and easy transportation options to and from Avalon made the location on the outskirts of town a benefit rather than an obstacle. Overall a fantastic experience, and a great value for what we payed. We usually walked down the hill to town, which rarely took more than 15 minutes, and then called to be picked up by the dedicated golf-cart driver.

We had the oceanview room. It was spectacular to watch the sunrise. The atmosphere of the hotel was relaxing and tranquil. The staff was pleasant and helpful. Beautiful place and we got to see some wildlife which made even more enjoyable. Planning my next stay now!

Loved everything except that the bathroom light was not on a switch but a motion detector. In theory this is a wonderful idea, but it caused issues for some during the night. The staff was very accommodating and friendly. The shuttle drivers were prompt in pick up and delivery. The breakfast provided variety for all tastes.

Perfect getaway stay with gorgeous rooms, extra amenities (especially shuttle into town), history, and very helpful staff! The views from the balcony of the bay, the lights of town, and Chimes Tower is spectacular. We’ll be coming back for sure - one of our favorite places so far !!

I really wanted to like this place because the location is nice, but overall it was disappointing. Breakfast was terrible and definitely not what you’d expect for the price. The common areas didn’t feel clean, which kind of set the tone for the stay. The bedroom itself was okay, but even there you could see TV cords hanging, which made it feel unfinished. There also weren’t any amenities that make a stay feel worth the extra money — no towels for the beach, no beach chairs, no bikes, nothing that would make you feel taken care of. They do offer a golf cart, but only for arrival and departure from the ferry. Otherwise you’re walking/hiking about 10 minutes uphill to get there. Overall, this place needs better management and attention to detail. It has potential, but right now it’s not worth what they’re charging. 💥broken window hinge 💥not safe anyone can enter

This was our first time staying over night on the island. The hotel was absolutely beautiful. The hotel had a ride pick us up from the ferry. The room was gorgeous, beautiful ocean view. The staff was very kind and professional. The hits is up on a hill, away from the crowds on the main drag, but not to far to walk to everything. 100%, would stay again, and am planning on it. It was a wonderful time.

Stayed here with my husband and friends to celebrate a big event. We loved the location and view of this hotel! Plus our room was amazing. Loved the golf cart service to and from the hotel, and how they transported our luggage off the boat and back to it. Amazing service. The bed was super comfortable, as were the linens and pillows. View was gorgeous. Air conditioner worked great, and the bathroom was spacious. Complimentary breakfast was great. Areas for improvement - please heat the pool or provide a hot tub.

Our students were thrilled for their first visit to Carolina Island, brimming with excitement and anticipation. The island's natural beauty and cultural attractions promised an unforgettable experience. Unfortunately, their enthusiasm was dampened by the unfortunate encounter with the hotel manager. The receptionist went above and beyond to ensure our comfort and well-being. She was attentive, accommodating, and genuinely caring, especially when some students began experiencing heat exhaustion. Her prompt assistance and provision of water were greatly appreciated and helped alleviate the situation. While the exceptional service from the receptionist left a lasting positive impression, the manager's behavior marred our overall experience at the hotel. I hope the upper management addresses this issue to ensure that all guests are treated with the same level of respect and care we received from the receptionist. Despite our genuine concern for our students' health, the manager's response was completely unacceptable. Instead of showing empathy or offering assistance, they rudely demanded that we leave the premises immediately, leaving us feeling unwelcome and disrespected. It's disheartening that their first experience on Carolina Island was marred by such negativity, especially considering the potential for the island's memorable experiences. Hopefully, measures will be taken to ensure that future visitors are treated with the respect and hospitality they deserve, restoring the island's reputation as a welcoming destination worth revisiting. Given the disrespectful behavior demonstrated by the manager, I cannot in good conscience recommend staying at this hotel. Despite the efforts of the receptionist to provide excellent service, the manager's conduct tarnished our experience and left us feeling unwelcome and disheartened. Until the management addresses these issues and ensures all guests are treated with respect and hospitality, I advise seeking accommodations elsewhere on Carolina Island.

I stayed here for the first time exactly one year ago. Little has changed with the property, although what has changed was not all for the better. I heard the hotel now has a new manager. To reintroduce the hotel, it opened in 2019 after reconfiguring author Zane Grey's former Catalina home into the historic wing of the hotel, and building a newer wing with all ocean-view suites. The building that houses the lobby, breakfast room, rooftop event space and a few rooms is also new, as is the pool and large deck area. The hotel still has a golf cart for pick-up or travel to the downtown stop by Bluewater Grill or to the ferry dock. Sylvia, who I met last year, still works the front desk, as does Kelly, both of whom were friendly and helpful. When I left fairly early to catch the 7 :50 am ferry, the security guard took me because the regular driver had not started work yet. Overall, there were no issues with the staff. Where I did have some minor issues were with the room and breakfast. For both my stays, I preferred the ambiance and character of the historic wing. Last year I booked the Honeymoon Suite, which was very large and had what may have been the original mosaic-tiled fireplace and a spacious terrace. This year I had the Queen Ocean Suite, which was smaller but still roomy and had a large balcony with a better view than the Honeymoon Suite, especially of the Casino and Chimes Tower. Both had mini-fridges and large bathrooms. Several things in the room were not working properly: the electrical outlet in the bathroom, the TV remote (I had to use the buttons on the cable box), the safe (was open but locked). I could have called for assistance but did not. Overall wear and tear in the room and some of the public areas was fairly high, probably very few things have been replaced since opening. Not the hotel's responsibility, but the guests in the adjacent room talked loudly on their balcony well into the night and also were smoking marijuana. Luckily they checked out after my first night. I did notice some improvements. The outdoor staircase that accesses all levels (except the newer wing's upper floors) is now complete so one doesn't have to rely on the single elevator. The desk area in the historic wing now has vending and ice machines, plus a microwave. The former lounge area here has become a small guest room. Breakfast has always been kind of basic and pre-fab. Commercially made baked goods (muffins, bagels, English muffins), cut melon salad, whole apples, oranges and bananas, cereals, hot scrambled eggs, sausage and bacon, potatoes, coffee and orange juice. Last year on weekends there was someone making pancakes, but not this year. I still love the hotel's location above downtown Avalon and its historic nature. I just hope more attention will be paid to the maintenance of the property in the future.

The hotel is amazing with views forever of Avalon and the staff was incredibly helpful!!

Lisa and I stayed in room 303 Fantastic room, hotel, staff. 5* on the PaulTurner scale We loved it so much, we plan on returning

Forget this hotel !! Save your money and stay some where else. Hot water - Nope , had to leave water running to get it warm An army of ants on the balcony marching to our room (I have pictures and a video) Clean glassware - Nope A variety of teas etc - Nope A lousy pull out sofa bed - Yes A remote for TV with duct tape They do have shower access handicap BUT the hotel is on a hill very steep hill handicap would have to get loaded in a golf cart for Transport to hotel ! You can take a handicap cab I suppose ! But there is a charge of course , it's a cab ! The TV remote has duct tape to hold the batteries in place -Yes We have stayed here 3 times and really hoped it had improved as the staff are nice ! But NO ! For the money I paid , this is by far the worst stay ever . It is not acceptable to have issues repeatedly at this hotel ! Soooo bye bye Zane Grey Pueblo my money will be spent at another hotel . I repeat Do Not Waste Your Money

We did a quick trip to Catalina for our anniversary and the photos of this hotel sold us on it. The staff were very friendly, the golf cart rides to and from town were so convenient, and although they have a hard checkout time of 11am, we left our baggage with them and scheduled someone to bring it to us and drop us off at the boat prior to our departure. Pros: Rides to and from downtown. Incredibly friendly staff. Clean-ish. Beautiful views from the hotel balconies. Free breakfast in the morning at the restaurant patio (coffee, bacon, sausage, muffins, bagels, etc..) Cons: The #1 negative and reason why this is a 3 star review is because the bed and pillows were SO uncomfortable in Room 109. It was an obviously a very old spring mattress and the pillows had zero support and would flatten out as soon as you put your head on it. Terrible night of sleep and back/neck pain the next day, thankfully we only stayed 1 night. Sadly, solely because of how uncomfortable the bed and pillows were I'm sorry to say I don't think I'd ever stay here again. The view from the Queen room (#109) was only from the entry so in order to see it we had to keep window and door shades raised and people walking by could see right into our room. The sink in our room wouldn't drain so the spit from brushing our teeth would just sit in there for 30+ minutes.

I will say this hotel is just okay. If there was a 3.5 star rating, I would give it that. First, the positives: The hotel is seated on a hill overlooking the harbor, and the views are spectacular. They have a driver that will drive you up and down to town, which is really helpful. Walking is not really possible. It is straight up hill. The negatives: The staff were not warm or friendly. They treated us like we were inconveniencing them when we asked for any help. The room we got was small. It felt like we were shoved into a closet. Our friends had the penthouse, which was really big and lovely. But, I don't think the price is justified. There are 3 rooms and 2 bathrooms. I can't imagine paying over 2k for a room, and having to share a bathroom. The food for breakfast was just okay. Low-end continental. There was an omelette station on the weekend, and the cook was very kind. Probably one of the nicer people working there. There is a pool, but no hot tub. On cool nights, you will wish there was a hot tub. All in all, it was an okay stay. I think it's overpriced for what you get. I probably wont stay here again. But, it's definitely not the worst and it is possible to have a nice stay.

First time to Catalina, was putting together a birthday surprise weekend. I looked at many rentals. I opted for the Zane Grey Pueblo as the room looked great, as did the view and I like it has history on the island. On arriving, we were picked up and taken to Zane Grey. On arrival, it's huge. The old building on the right, a new giant add on to the left. I wasn't sure it was going to be what I hoped for. On check in, we are told to take the elevator up 5 floors and to go down a hallway to the right of the pool. Hmm. ok. Upon entering the hallway there's carpeting, room doors on each side and I'm thinking this is kind of motel 6 like. But, in going with the flow, we are here so let's just see what happens. Upon opening the door at the end of the hall...Wow!!! Then, opening the door to the private balcony to see the private patio and incredible views in every direction! WOW again. This room makes it feel like there is nothing and no one else in existence when you close the front door to it behind you. We opted to walk to and from town each time. It's a cardio work out on the way back. If you want them to take you to or pick you up from anywhere in a golf cart, they will. Each morning and night that view was different and insane incredible. And, the first morning, while sipping coffee on the patio, a deer just walked by, munched on a leaf, looked at us and then went on with its day. How great is that? Breakfast of omelets and other choices were all good. After a couple days, when it was time to go, they took us in a golf cart back to the heliport no problem. I would not call this a 5 star hotel, especially if you want more typical plastic type newer accommodations. And, if you expect/want staff pampering, champagne perks and so on during your stay. However, if you want romance, charm and history (with a big updated bathroom shower, tub, sinks etc) the room at the end of the hall (Honeymoon Suite) in the vintage building of The Zane Grey Pueblo is ideal.

We just came back from vacation at Zane Grey. It came recommended by friends. After reading reviews, I was a bit worried but, never having been to Catalina, we went with the flow. The hotel contacted us for arrival info. They were explicit in letting us know to look for someone with a sign, they were there waiting. You can see the hotel from the docks, from the town, as it sits on top of the hill. I truly wish I got everyone's name that we encountered, but I only got Sylvia's. From pick up to check in, it was pleasant. Sylvia was great. All thru the weekend there were different young ladies at the front and each and everyone of them were pleasant and helpful!! Our room was GORGEOUS. We had a corner ocean view with a living room, huge bathroom, tub and separate shower. It was immaculate!! Bed and pillows were very comfortable!! We slept with the curtains open over looking the boats and Casino building. They give you water bottles, a small fridge, and a keurig. Here's some helpful hints if you go: Rooms-stairs and floors. Our room was in the 300's. You take the elevator to the 5th floor then walk up 2 flights of stairs with your luggage. Luckily we did t have that much and we are strong enough to do it but it's a bit of a huff going up the stairs with it. The pool is off to the side of the elevator. So quiet and peaceful. The restaurant is only open for breakfast!!! Breakfast---be kind be patient. This nice young man had to prep and get everything done himself most of them time. There's coffee, juice and hot water for tea. Assorted muffins, English muffins, bagels, yogurt. Usually bacon, sausage and diced potatoes. Things are limited depending on the shipment they receive. (No ketchup one morning). Eggs to order and pancakes. But it does take time as he's one guy. But so nice. Just allow yourself time. Or go into town if you don't want to wait!! We enjoyed sitting and having coffee as we waited for our eggs. Golf cart to and from town was great!! Keep the # handy!! Be aware there maybe wait times because of the boat arrivals and guests. The longest we waited was 15 min because we had bad timing with arrivals. But it was fine! It drops you off at town. There's a Vons nearby. We walked there and got pickies for our room to snack on. As well as some beverages and spirits. We had happy hour on our balcony and enjoyed the beautiful views!! Make reservations if you want to spend the day at Descanso beach club. The shuttle drops you in town and then you walk past the Casino building. Pick up is the same place. It's a beautiful walk. Towels are limited. BUT if we needed more towels or toilet paper, we just asked!! Overall the hotel is exquisite. It's older but well kept. It's so charming and has a lot of history. You have to appreciate the history of it and not expect to be staying at some trendy yuppie hip hop place. Go somewhere else. People are respectful of each other. Not demanding and just kind to each other when we went. The drivers were amazing. Take 1's and 5's for tipping here and there. Look-- this hotel isn't for everyone. Again if you're looking for some "hot new influencer place" this isn't it. The employees work their A**ES off!!! They do multiple jobs within the hotel. Be kind to them. Ask them how their day is. They in turn will treat you like family. We look forward to going back and seeing those nice people and beautiful rooms we enjoyed during our stay!! Sylvia if you see this- all the ladies working from the 10th thru the 14th day and night were super!!! Such a great staff.

I spent $2193 for two nights in a "king suite with ocean view." This weekend was my babymoon and my wedding anniversary. I was willing to splurge because I wanted the most relaxing, romantic weekend away with the most amazing views. Unfortunately, I felt very misled. The pictures on the website were very misleading unless you actually got placed in the corner room, which we asked for but they did not give it to us :( Pros: Golf cart driver to and from downtown Pool has long hours Provides a basic continental breakfast Room is nice Massage therapist on site ($250 for a couples massage) Housekeeping was good They let us check in early at 2pm Pick-up/drop off service to and from Catalina express Cons: Pictures on website were misleading if you didn't get that specific room Tree was obstructing the view of the ocean No non-pork or vegetarian options for breakfast meat Driver service ends at 10:30pm, so you can't really stay out super late unless you can find a taxi or are willing to walk Spider in bathroom!!! Toilet was shut off without any warning from 9am-11am Walls are so thin that we heard the alarm from neighboring room go off at 6am Overall, I'm just extremely disappointed because I felt like I wasted a huge amount of money and didn't get what I was expecting at all :(

We had an amazing stay at Zane Grey. It's located about a 3min shuttle ride or 15min walk from the town center with the most amazing views of Catalina Island. It's above the Casino. Right as we got off the ramp at the dock around 11, we saw a driver greeting us with a Zane Grey sign with our names. He drove us to the hotel and we were pleasantly surprised that we were able to check in since our room was already cleaned. We stayed at the penthouse and it has 4 balconies which gave us 360 degree views of the island. The entire hotel has been very recently and very tastefully renovated keeping Native American aesthetics. It's a perfect balance of old and modern. We especially liked the outdoor furnitures, very comfortable to lounge and watch the sunrise or chat around the fire pit. We had a kitchen with cookware, bakeware, dishes, utensils, etc. stocked. We didn't have a chance to cook but we did buy fruits and desserts from Vons a few blocks away and had afternoon tea on the balcony. Our room is in the original building and the newer building is just a few steps away but that part of the building doesn't have an elevator. So if you need a more accessible room, be sure to request that. At the top of the new building are a bunch of tables and chairs and a daybed for guests to enjoy the amazing views. The daybed was so comfortable, I could've lounged there the whole day. It was also very thoughtful of them to add some fabric to the top of the daybed for shade. Between the new and old building is a wonderful pool which also has an amazing view of the island. The theme of this hotel is most definitely amazing views. Breakfast is included. They had cold items like yogurt, fruits and also hot items like eggs, potatoes, sausage, bacon, toast, bagel, etc. for drinks, there's coffee, tea, milk, juices. You get mountain views in the breakfast area and even better views if you decide to sit in the patio right above the breakfast area. There are many tables and chairs there too. We didn't get a chance to eat at the hotel restaurant since it's only open Fri-Sun and we stayed during the week, but we heard good things about it. The staff were all really friendly, eat the shuttle drivers. I cannot say enough good things about them. They give you the phone number of the shuttle driver and you call them whenever you need a ride to or from the hotel. They mainly either drop you off at the town center or at the docks, but if there's no one waiting, they'll drop you off at your exact destination. They really went above and beyond and we're all so nice! Reception was knowledgeable about the activities on the island and we ended up doing ziplining, parasailing, beach club, and the botanical gardens. We'll probably do the island tour and two harbors next time. Another thing we liked about the hotel was the many many many plants. It felt very homey with plants. You can tell they really care for the hotel because most hotels wouldn't waste the time and effort to keep all these plants alive. Taking care of plants is hard work so I appreciate the green touches they've added. The maintenance crew was also amazing. We accidentally locked a door in our room and maintenance came to the rescue in just 3min! Another time we weren't sure if we turned off the gas fire pit correctly and they came to help literally 2min after I phoned the front desk! Not only was this hotel newly renovated with amazing views, the staff gave 5 star service. We would most definitely stay here again.

Great location in Catalina, good service with the staff and shuttle driver. Nice little book collection from the author himself Zane grey. Can't really complain about this hotel. It was a nice stay!

This is definitely the nicest/fanciest hotel on Catalina and it deserves that rating. It's beautiful, personal, has golf carts available all the time, cozy, clean and comfortable. It's a little more than the places nearer to town but that extra is worth. Trust.

Such a great little spot with walking distance to Avalon center. They have a golf cart that picks you up from the dock, and when available will take you to and from the hotel during your stay. Pool is temp controlled which is great since we went in March.

Obsessed with how magical this place is!! My experience was top notch - I think what made it so special was my amazing room - "The Honeymoon Suite". . I highly recommend this room, for what it is it's a great value!!! One of my favorite places I've ever stayed!! The location of this hotel affords so many spectacular views from several locations. The pool deck is especially lovely as it overlooks Catalina Harbor AND has Mountain View's - the only thing that would make it better would be cocktails and food service haha We took the Newport Beach Ferry at 9am Sunday, checked in and they gave me my room at 12:30 Then We had lunch at Bluewater (the bread ) on the water and went over to Descanso Beach Club. I messed up my cabana reservations but we were able to still hang out and they gave us lounge chairs for 40.00 for the last hour or so! This is the spot to be if u can get reservations it's so fun! We walked back to the town and the hotel picked us up... the whole time getting picked up was super easy to get rides into town or get picked up. We had a great Italian dinner at "M" and ate all the food lol... around 830-9:00 we try to find somewhere to go out but the town closes down so we really didn't find anything we went back to the room and bed early. The next morning I went on an morning walk/hike and then went to my free breakfast . For a free breakfast it was pretty damn delicious and I was treated with a wild life show. A mom dad and baby deer were all eating right outside the café tables... Coffee was really good too. I went back to the room relaxed took a Bath in the nice oversized bathtub put on my complimentary robe and sat on my patio to take in the morning views!! A few selfies later... I am a photographer and there were so many great spots in my room. The lighting was really lovely at the end of the day. If you stay here you definitely want to take the opportunity to take some good photos. Upon check out at 11;00 I took my luggage to the front desk and they bring it to me for my ferry ride home later this Monday evening at 4:30. In the meantime I'm going to hang out at the pool for a couple hours and then go down to town and rent a kayak and have lunch. This was a perfect recipe for a delightful one night stay with two full days of fun. I did note a few things that the hotel could do better but hotels got hit really hard during Covid so I understand how a few things could be better etc... the dirty carpets at the hallways and my couch had lots of dirt spots as well... I didn't sit on the couch... but the whole rest of everything was awesome... One last thing...Stafff here are great and overall 2 big thumbs up and 5 Stars

Our stay in room 109 was but comfortable but the room is small with a mountain view. Ocean view rooms are much more and if you can afford it, do it! I appreciated the in room coffee maker since a lot of them have been removed from hotel rooms due to Covid. You'll enjoy the relaxing pool area if you just want to swim, tan and hangout for the afternoon. The complimentary continental breakfast is plentiful and satisfying if you are not craving an egg for breakfast. A very nice perk is the hotel offers golf cart rides to the city roundabout if you choose not to walk back and forth from town and they will pick you up and drop you off from the ferry. The restaurant is under renovation however The Buffalo Nickel will deliver to the hotel at no extra charge so you don't have to leave the hotel if hungry. The hotel staff is friendly and tries to please. Shout out to Don who is one of the golf cart drivers and hotel host. Very helpful guy. Overall the Zane Grey is for anyone who just wants to stay on property and relax. If you're looking for town action, you might be happier staying in or closer to town.

A beautiful setting and lovely room. Unfortunately there was a lack of attention to detail. Room 101 had not enough hot water to take a shower (we were told this wasn't fixable. Fire pits were non-functioning, we weren't met at the boat at the time a way promised, a toilet seat was uncomfortably loose. There were a number of other minor evidence of inattention. I hope they can fix their problems

Two Words: underwhelming experience Honestly, I was pretty excited to spend my birthday here at Catalina Island. I was also excited that the front desk told me they would have someone holding a sign with our name as soon as we landed from Catalina express. That was not the case. Walked around a few times and they were parked on the other side . Wasn't greeted. However; the guy with long hair that drove us was nice/friendly. Actually one of the few at Zane that was nice. Shower curtain was dirty and there was no bath towels. Just hand towels. Even if there were, we didn't shower there because it felt dirty. Very dusty. While, the breakfast was really good, we just wished for some peace and quiet at 7AM, as two workers were speaking very loudly for half an hour. Couldn't hear my friend talk, even though we were sitting outside. Enrique dropped us off and we tipped him $5. He told us to call and he would come right away. We did call, and he said he would come. Waited about 20 minutes and then decided to walk back. It was freezing. When we were there, Enrique was gabbing with front desk. Neither of them greeted us. Zane is def promising, just needs quite a few attitude and staff changes.

Zane Grey from what we were told, used to be a private residence that not too long ago was renovated into this beautiful hotel. Breakfast is included with a surprisingly good spread although the true gem was enjoying breakfast/ coffee with the view (picture #3) from the second floor. The third floor patio area also has an insane view but it was under construction when we stayed there. Picture #2 is from the rooftop where the pool is, there are cozy fire-pits to hangout at and enjoy the sunset. The hotel also provided a golf cart driver as needed including pick up and drop off at the Ferry. Carl was our man, he gave is some historic background and good recs when we came in on day 1. Now the reason for 4 stars: the hotel is new, with that I believe certain kinks are still being worked out. The toilet would either not flush or we had to mess with the handle to get it to flush, shower had extremely weak flow, and the 11am checkout is extremely rigid (no exceptions). Overall would recommend, this location can't be beat.

My wife and I splurged a bit and stayed one night here. We took the earliest ferry to the island and the hotel allowed us to store our bags and hang out at the pool until our room was ready (wasn't until checkin time, but seemed accommodating if your room is ready). Definitely expensive and I would think you'd expect more for the price but then again, Catalina isn't known for its luxury hotels. The service was nice, they have a driver who goes back and forth from downtown up to the hotel, he was super friendly and helpful, gave us numerous rides. The hotel is located up on the hill, not a fun walk from downtown town so the driver was nice. The complementary breakfast was nice, but nothing special, $800 a night maybe you'd expect more but we knew this going into it. We paid for the view and the view was great - has to be one of the best in town. It just depends what you're looking for, you can get better service and hotel experience for half the price somewhere else in town, but can't get that view! Also one of the few places with a pool, which was great.

Starting off with, Daniel, picking us up from the boat. He is super nice and makes the ride up the hill enjoyable. Hotel room was small and cute really enjoyed it ( besides not being able to close bathroom doorwithout a strong shove). Loved location very short walk down the hill. Complimentary breakfast was good and enough. Will definitely be returning for a longer stay.

One thing is for sure.... My Boyfriend wants to stay at the Zane Grey when we return! I picked the place based on the size of the room. Most places in the island are small, so I was pleasantly surprised when the room (105) we got was well spaced out. There was a tub and a stand up shower, and a separate toilet area with a pocket door for privacy. The bathroom as a whole had a pocket door for privacy. There is an elevator, but if you stayed in the newer building, there isn't.... So I was watching a couple lug their baby in a stroller down a few flights of stairs! Some cons for the hotel (but not enough to bring down the rating): there weren't any USB friendly charging stations in the room. Just regular AC plugs. The tv was located to the side of the bed and not in front, which made it kinda awkward to sit in bed and watch tv, we had to stay on our sides (personally I like sitting up against the headboard to watch tv in bed, but that's my liking). Walls are kinda thin. Somehow I slept thru some lady drunk screaming and constant knocking on the rooms. There is a noise ordinance so maybe visitors need to read what the hotel staff gives them and actually be considerate and not wake up residents and hotel guests with their drunkenness, but again that's my own personal belief. Other than those cons, I really can't complain about our stay. We went up to the roof on the non-elevator building & there were numerous tables and chairs. We drank wine and just enjoyed the view at night because this hotel is high up on the hill by the chimes, the view is gorgeous! The continental breakfast consisted of scrambled eggs, sausage, bacon, 4 diff types of bagels, various small muffins, two types of cereal and packs of oatmeal. Coffee, OJ and water for beverages. We didn't try the restaurant since we stuck with the restaurants on the main (& only) strip I was told upon my arrival that the driver would be holding up a sign with my name on it... but that didn't happen. But I'm not gonna remove a star for that. I did appreciate that the hotel will hold your luggage at checkout if your boat leaves later... And they will then have your luggage delivered to you by the boats. I actually thought that was the best deal. And they also provide transportation during your stay to and from the bank/Bluewater round about. But.. we braved the hill to burn off some calories. If you walk at a nice steady pace it takes about 9 min to get from the naughty fox to the front of the hotel. Loved the hotel! Will stay again, prob during the week to avoid the weekend crowds.

If you see a place that states up front "no money back" that's your clue to turn around and find other lodgings.

STAY HERE!!! IF YOU'RE STUCK READING REVIEWS, SAVE THE TIME AND STAY HERE!! I spent weeks trying to decide on which hotel I should stay at and I made the right choice! I will get to the point, this hotel is gorgeous. Our room was so spacious and the bathroom was huge! The floors, sheets were overall very clean. There is a complimentary breakfast and even if you arrive early (and if those staying in your room haven't checked out yet) you are still welcomed to relax around the hotel. Which to me was a huge bonus!!! I see many people talking down the breakfast, it's the same complimentary breakfast every other hotel would have. I don't get why people are complaining? There are bagels, muffins, cereal, oatmeal, bacon, breakfast sausage, eggs, and potatoes (which were delicious)! I spent the extra money to stay here because of the fact that it was my birthday. I hope I'll be able to stay here again, but yes it is a hefty price. However, let me tell you what I will come back for... THE STAFF, THE TEAM. Every single person in this hotel was amazing to me. From the front desk, to the person cleaning the pool, to the room cleaning staff... everyone. Everyone was amazing. If any of the team members are reading this, I just want to say thank you. Thank you for making my first trip and my birthday so memorable. I think many people who visit the island & this hotel tend to forget that yes we may be guests of the hotel, but this is their island. This is their home. Take it from me, I come from an island and I respect those who respect my home. This is their home. There was always a hi, or good morning, or just simply making sure I was fine. I find that since I am young sometimes hotel staff aren't as friendly to me. I walked into the Atwater to try and find the cafe and their front desk staff did not say one word to me. The team members here at Zane Grey Pueblo went above and beyond. I also want to give a shout out to Daniel. Daniel is one of the team members who gives rides to and from the hotel, assist with all types of hotel issues, AND also cooks the food for breakfast. I felt bad just asking him to drop us to the town center seeing how busy he is! However, he always told me not to worry and dropped everything to help us out. When our flight got cancelled due to the weather, I was freaking out where we would stay since the hotel was booked and he told us not to worry and that he'd help us. He taught us a lot about the island and answered all the millions of questions we had. I wish I gave him my number, because if he ever came to LA, I'd love to repay him for everything he helped us with during our stay. I just absolutely love the staff here and if I ever go back to Catalina... I would stay here again, not just because of how beautiful the hotel is, but because of the AMAZING staff. Whoever the owner or manager is, please know you are so lucky to have such great people who genuinely love and respect their workplace. These guys deserve a raise!!

My husband, 2.5 year old daughter, and I stayed in the honeymoon room while the island nearly closed down due to stormy weather... the BEST experience we had in a rainy hotel literally ever. Would definitely recommend this hotel for the gorgeous views and friendly staff, delicious breakfast (complimentary), and overall atmosphere. Stunning location atop the hill, and COMFYYYY bed. Huge bathroom and tub, just the best.

We stayed here for 4 days. We were a little worried since we brought our 2 young children with us, 2 and 5 years old. The hotel is a little far from town, about 10 minute walk. We actually didn't mind the walk, the kids loved it. Also the complimentary golf cart ride is awesome. The gentlemen that takes us to town and picks us up from town we're all wonderful. They're so nice and friendly. The staff were friendly and very helpful. We left my son's favorite stuffed toy in the room, we didn't realized it until we already landed in Long Beach. My husband called them right away and they said they would love to send it to us. We were so grateful for that. Thank you Zane Grey for making our 10 year anniversary perfect

I went here with my partner to celebrate our anniversary and get an escape from Los Angeles . We booked the Honeymoon Suite and we were instantly amazed at the gorgeous view and interior decor! The balcony has one of the best views of the bay. You could step out and feel the privacy in the balcony. The staff was very professional and helped us plan our tour around the island. The unlimited golf cart to and from the town center was incredibly convenient, we used it multiple times a day. At the end, when you are checking out, the staff even offers to hold your bags until you are ready to take your ferry then they deliver it to the ferry directly.

Simply wonderful - beautiful location - lovely staff - great rooms - some of the best views in Avalon

We were not impressed with our recent stay at Zane Grey Pueblo Hotel. It all stated with our greeting as we checked in. The girl at the front desk was not friendly nor did she greet us with enthusiasm or a smile. It was a huge turn off for us as we both work in the hospitality industry. There is a severe lack of attention to detail here. Our room needed some cosmetic touch ups in paint, cracked tiles, etc. These are things you do not expect to see when you are paying $300+ a night for a room. The filters in the air conditioner/heater were filthy and it is clearly evident they are not cleaned on a routine basis. I had to take them and wash them out in the shower. I mentioned to the hotel staff several times in past email communications that we were celebrating our wedding anniversary and not once did anyone wish us a happy anniversary. They really missed the mark here. A small card or note would have gone a long way! Fantastic views and really great golf cart shuttle service from David!!! Huge kudos to David, however one of the drivers on the later shift was nowhere near as good. Zero help loading our stroller and just poor customer service that made us feel like we were an inconvenience. We come to the island often and will likely pass on staying at Zane Grey Pueblo again. The magic is in the details and the details lack at Zane Grey Pueblo! Lots of potential and we wish management the best!

I've had better nights sleep in a backpackers hostel than I've had at Zane Grey Pueblo Hotel. Don't let the photos fool you, behind the pretty decor there are some issues with this hotel and we couldn't wait to get home. The service here was mixed and felt forced at times. The lack of sound insulation was the biggest issue with our stay. You can hear EVERYTHING. Yes everything. We called the front desk multiple times but we weren't moved to another room and the noise never stopped despite them telling us they'll ask the guest upstairs to keep it down. It's not the other guests' responsibility to be quiet, this hotel just needs to be properly sound insulated from the ground up. You can hear your neighbor's TV, footsteps, even coughs... so if you're interested in not sleeping, you should stay here! The rooftop view is gorgeous but the pool area is run down. Breakfast is ok, the service is pleasant but not $220/night breakfast. We stayed in their standard queen room (on the 4th floor), the rooms are deceptively smaller than what they appear on the website. It doesn't feel as claustrophobic if you leave the door and window open, just be wary people will be peeping in as they walk by. There's a small hospitality area where you get some tea and Folgers coffee. I think all up, if you have the money to spend on some of their penthouse rooms, you may actually have a great stay, but don't go for the standard queens. I'd spend my money somewhere else next time... the whole stay just felt like a massive rip off and you were tired from no sleep. One pro is the golf cart shuttle - that was handy and they were always jumping up to drive you up and down so location isn't an issue if you're worried about the hill.

The hotel itself has a great vibe. I loved the decor, it was modern, quiet, good views, and updated. I loved being picked up at the boat dock with the golf cart, and the drivers were all so nice. It was a really great perk to have the free golf cart shuttle. Walking down hill to town was quick and easy but I would not walk up the hill to get back. Unfortunately, our stay was not without issues. First, we booked a king size mountain view room. The photos on their website show this room as being very large with a bath tub. The room was got was much smaller than expected and had no tub. It was very misleading as the room was not as spacious and romantic as I expected. I went down to the front desk to question the room and was just told that I am in their smaller room. Lucy at the front desk said she would leave a note for Kelly on the day shift because she didn't have any info, but there was never any follow up from Kelly. Second, when we got into bed, we noticed a couple small black bugs. It freaked us out so we pulled the sheets back to inspect further and found stains and hairs. I again called the front desk. The night maintenance guy and Lucy came up to strip the sheets, then found that the duvet cover was also dirty. The excuse was that housekeeping must have thought it was a stayover and not a checkout before we arrived. But honestly, even the mattress protector had stains and hair on it, so it was just not cleaned well. We went to the pool on our final day, but there were no pool towels. We called the front desk and they said they'd send someone up. 20 minutes later we were still waiting so had to call again before they arrived. Ultimately, for $500/night, my expectations were much higher. We could have stayed at a luxury resort in LA/OC for this price and gotten far better hospitality. We told them when we booked that we were visiting because we had to postpone our wedding which was supposed to be that weekend and we wanted a romantic getaway. Nothing was done to try and make it special for us. They wouldnt even grant us an early check in so we left our luggage when we went into town. It was only 2 small bags and a bottle of champagne. It would have been so easy for them to place the bags in the room and put our champagne on ice for us, but instead Kelly just opened the closet for us to grab our own bags when our room was ready. They would not give us a late check out. When we checked out, she made no mention of the issues we had with our room and never even asked how our stay was. For the price we paid, this should have been a lot better. The drivers were amazing. The night maintenance guy was also great. The rest of the staff needs a lot of training on luxury hospitality if they plan to charge these prices.

I loved everything here, the view was amazing. We got an ocean view king room, which was spectacular!!! Opened the balcony door all night to let the fresh breeze in and it was like paradise in the mornings! I would of gave them a 5 star but I agree, I was so annoyed with the constant upstairs people walking around so loud and every time they used the restroom the door sounded like they were moving furnitures, that was the most annoying part of the hotel and I wish maybe that will change in the near future!!! Both the drivers we had were so sweet and really friendly!

The room was very clearn and the view was outstanding. But the hotel was a let down. For the price, I expected much more. Wifi was very spotty. The breakfast offerings left a lot to be desired, very cheap bagels, horrible coffee, etc. with a broken toaster to boot. The in-room coffee was Folgers , if that gives you an idea of the lack of quality. The front desk was not too welcoming and they did not answer the phone! Whenever we called, we got a recorded message. My husband and I used to stay at Zane Grey before the renovation. We were excited to return but found that we both miss the charm and quaintness of the old place. We will be coming back to Catalina but not to Zane Grey.

A note about lack of follow up. Today I called the Zane Grey to make reservations & a female named Sarah, I believe, said she would call me back in a half hour because she was awaiting a check-in. I called at 10 am & it's now 5:30 pm. Guess they don't want the business. Have stayed here a half dozen times, time to find new accommodations.

We were spending our third wedding anniversary at Avalon on the Santa Catalina Island. On that occasion, we decided to splurge a little and stay at the Zane Grey Pueblo hotel. Zane Grey was a legendary author back in the days, we learned, and had built a Pueblo styled house on the island to focus on his writing. His house was later converted into this hotel. We reached the island in the morning and just started walking towards the hotel. It was less than a mile. On the way, a lady on a golf cart asked us if we're headed to the Zane Grey, and picked us up. Apparently the hotel provided pickups and drop-offs from the harbor. We received an early check-in (yay!) and later learned that we got a free upgrade as well (double yay!). The hotel was stunning! The rooms were newly renovated and decorated elaborately. There were art pieces all over the corridors and the rooms. This hotel was one of the highest in Avalon and gave us a fantastic view of the harbor and the ocean. Highly highly recommend this place.

This hotel was amazing! We stayed in a King Corner Suite. It was very clean and beautiful. The ocean and harbor views were breathtaking! Excellent, friendly and very accommodating staff. Make sure to enjoy their complimentary breakfast at the outdoor patio. Will definitely come back very soon.

For the price I would have expected more. But let me start with the pros. The golf cart shuttle guys Omar and Daniel are AMAZING. They are the customer service epitome of a five star hotel. With that said I think this hotel is so caught up with giving influencers free rooms in exchange for pretty photos that it doesn't actually give a good representation of what you'll see. The pretty rooftop views are only from the super expensive rooms. Which they don't mention on the booking sites. The view from the pool is very pretty but we had no towels (a couple came in when we arrived and said they've asked for towels up here since Wednesday and they haven't provided) and they still had unwrapped furniture laying on the 3rd floor. And also the pool was really foggy it could have used a nice shock to clear it up. It also was very warm, so not quite as refreshing as I would have loved. A little of a let down honestly. Since them having a pool was a huge reason why I booked. The front desk lady when we checked in was rather hostile mood to a few of the guests checking out and on the phone. The first couple asked about having their bags brought to the ferry (they were told that was a thing) and the front desk lady said "I don't know who lied to you but that isn't promised" once they left the second family checked out and she said "we can take your luggage to the ferry no problem" which as a guest checking in is a red flag. Which one is it? Continental breakfast is bagels and muffins which is nice I suppose but maybe add in some self cooked waffles and protein and we're truly cooking with a bomb breakfast. On our last night we walked back up from a night out and the lobby was filled with young men who seems to not belong to the hotel along with a man in a backwards hat behind the desk on a cellphone. It was rather intimidating to come into. For the price I expect a well dressed desk attendant talking on the actual hotel phone (which was actually ringing when we got in) it was so suspicious I immediately locked our door behind us and looked out the window. All in all, I suppose I just expected more for the price we paid. Take my review with a grain of salt.

Absolutely breathtaking property!! I recently stayed here for my wedding weekend and also had a lot of our guests stay on the property as well. The views are the best on the island! The staff went above and beyond with making our stay so wonderful and they were very accommodating! I highly recommend Zane Grey and can't thank Sherri, Sylvia, Daniel, and the rest of the staff enough! We will be coming back soon :)

I did not get a chance to stay in the hotel but got permission from Inga, hotel customer services, to explored the hotel for some beautiful pictures that the hotel just got remodeled! It a small hotel with breathtaking view from Catalina. It is a about 10 minutes walk from the port to the hotel. Once you enter the elevator to level 5, you will walk out to the outdoor pool. It is very small pool but you will needed to walk up three more level in the staircase to get to the top for the best view. The hotel looked relaxing on a Christmas Day as it was quite and breezy. If I ever had a chance to stay in Catalina, this will be my first choice for the hotel as it a walking distance to everything.

This place is so beautiful, great view ... great room .. great staff. They have a shuttle that will take you up the hill so you don't have to try to walk up that steep hill with your luggage. We accidentally booked the room for the wrong day and they didn't give us a hassle when switching to the days we needed.

Was very disappointed with our stay here. The front desk gal Sarah was extremely rude and anything but accommodating. She demanded that my 2 boys who are minors (ages 3 and 11) leave the room to find another hotel to stay at, a room we paid so much for. Had us looking at several different hotels to only find out the entire island was booked. Her reply was - that's not my problem - and would not let us get back to our room. After about 3.5 hours of going back and forth, the Sherriffs came and immediately told her to let us back in our room. I should have just called the Sherriffs from the start. By the time we got to our room, it was after 1240a, and we only slept for a couple of hours before heading out on our excursions. It was our first time on the island, and she definitely made it a horrible experience to remember. I understand that she is only 20 years old but if you work in hospitality - treat your customers right. I do not recommend staying here if that is how staff is. This hotel is not cheap and if you want a relaxing vacation-look someplace else.

Great Hotel, we loved everything, location, room,service. Will come again. Great friendly staff and amazinh ocean views.

Great hotel and amazing views. Continental breakfast is fine but I'd expect more from a luxury hotel. My main complaint is with one of the employees Don. He consistently wasn't wearing a mask or had the mask under his nose... I understand it may not be comfortable but if you are speaking with visitors- put on a mask! He was nice and helpful but we didn't feel safe with him restocking the breakfast with a mask under his nose and not wearing gloves. The cream cheese was served in a tub- not in individual containers! I understand we are in tough situations but it's even more important to be cautious of these type of things as a hotel to make your customers feel safe.

The Zane Grey Pueblo is an adobe-style hotel that sits atop one of the tallest hills in Avalon. It was once the home of the American author Zane Grey who built the estate in 1924. The hotel underwent a major renovation in 2011 and then reopened in 2019. We had the pleasure of staying here over the winter holidays. This boutique hotel offers large living spaces and fantastic views of Avalon Bay. It sits right across from the famous Catalina Chimes Tower landmark and overlooks the historic Catalina Casino. After we booked our rooms and flight to Long Beach Airport, we needed to book boat transportation from Long Beach port to the island. We chose the Catalina Express and purchased the Commodore Lounge tickets. This offered larger seating in a private room with drinks and snacks; a must if you're bringing small kids. The hotel staff made sure to contact us to know when we docked at Avalon, so they could have a driver pick us up. After departing from the boat, it was a short walk and we were greeted by Don who grabbed our luggage and escorted us to our ride. Cars in Avalon is heavily regulated by the State of California, and there's a long wait list to register a vehicle, so almost everyone there rides around in golf carts. The open air feeling while whipping around the city was really fun, and it felt like we were transported out of California and into an exotic destination. After a quick 5 minute drive up the hill, we arrived at the Zane Grey Pueblo Hotel. On the ground level, we were greeted by Lucy at the front desk, who promptly checked us in. We had a nice conversation and she was very friendly. We arrived a little early, but that was okay, since we were allowed to walk around the grounds. We left our luggage in a storage room, and Don offered to take us on a tour of the hotel. The second floor is where breakfast is served. There is also a restaurant in construction and should be opening soon, so that will be great in future visits. The 3rd floor has a nice outdoor terrace overlooking the rear of the hotel and out into the mountains. The fourth floor is where the vending and ice machines are located. The fifth floor is where the pool is, as well as a fire pit and ample sofa seating to sit and relax. On the fifth floor sits another three level building with 8 suites. Our King Corner Suite was on the top level with the best views of the city. When our room was ready, Don helped us carry our luggage up. There are elevators that will take you to the fifth floor, but we had to take stairs to reach out room. You need a physical key to unlock the door into our suite. Upon entering our suite, we stepped into the large living room which had a sofa with a queen size bed you can pull out, and two chairs. On the wall was a large TV connected to DirecTV. This was normal cable TV just like at home. None of those weird hotel remotes that forces you to navigate through the hotel channel guide which was also cool. Walking past the living room is a large bathroom, and opposite of that is the closet. The bathroom was laid out in natural stone tile and had a large bath tub and a shower. There were two sinks and the toilet was in a separate room with a sliding door. Beyond the bathroom led into the bedroom, with a king size bed facing the ocean. The room had large windows over two walls and you can see the entire bay and ocean while laying in bed. It was awesome. Our balcony wrapped around our room with nice comfortable chairs. At night we would just sit outside in the perfectly cool air and watch the city below and listen to the water. Don was always accessible to us and gave us a ride into town whenever we wanted. On our way, he would tell us about the history of the island. He has been living there for 31 years and as he drove us around, so many people called out and greeted him. This was definitely a town where everyone knew everyone, and it was such a nice culture to be in. Don would tell us about all the landmarks and good places to try and eat. He sang Christmas songs with my daughters while driving us to town. He is just a good guy with a big heart and certainly a big part of why our stay there was so pleasant. When we got back to the hotel, Lucy had left and Celeste was there to greet us. The whole staff at the Zane Grey Hotel is so friendly and engaging. We loved staying here and can't wait to return again. Thank you to the staff at Zane Grey Pueblo for making this trip so enjoyable for us.

Very nice and cozy stay! Great staff that made us feel at home. Paid a bit more for the ocean view and got to see the sunrise was breathtakingly beautiful ~ worth it!

Loved this hotel! Our room and everything was super clean and everything was just as they advertised on their website. The staff was also super friendly, and the hotel offered free transportation!

I'd like to say that the manager Daniel handled what happened to us worse then anyone could ever deal with a fire in there hotel. Let me start by saying we stayed in the penthouse at 2k room a night. We paid 6 k for a 3 night stay for our friends birthday. Our trip started out great and we went to sleep Thursday night only to wake to our hotel room on fire , Yes on fire. We had been in our room trying to get everyone out and didn't see one hotel staff for at least a good 20 mins. The poor 20 year old kid that was working was trying his best but the manager was not seen for a good 30 mins and he knew the room was on fire. It's 130 am the hotel room is on fire, alarms are going off not one staff and not a manager. On top of this no one that worked for the hotel knew where a fire extinguisher was in the room. Secondly the fire had started because another guest had left the fire place on below and the heat started the wall on fire and or a electrical fire. No water or blankets offered. Not once did the manager even ask if 5 girls were okay. We had to ask for a ambulance to check us because we couldn't breath from inhaling so much smoke. No help and we had to demand a new room at 430 am after spending 2 hours on the side of a road with no shoes. Finally get checked out for smoke inhalation and back to a room. Without any of our things because no one form the hotel would help us get our things. Wake up to the staff and manager tell us we need to leave because they are sold out for the next 2 nights and our room is obviously now destroyed. So woke at 7 am to again no help to move our thing and kicked us out because according to the staff it's not their problem a fire started ? Excuse me ? The fire started because of something faulty with the hotel chimney. So we were kicked out of the zane grey and had zero help. Zero asking if we were ok. Never once did anyone on the whole staff ask if we were ok ? Not once did they ask if we needed blankets. Water ? Food? Shoes ? Our clothes Nothing I've never in my life been treated so poor after a tragic fire that we all cold have died in. Never ever go here if you value your life cause the managers and staff don't value your life or your belongings A

My husband and I got married here in 2009. Shortly after, the hotel closed for renovations. To our surprise, on our 10 year anniversary, the hotel reopened even bigger and better. The 360 degrees views are explosive. Thank you to the staff for making our anniversary one for the books. Very welcoming and accommodating.