ZARA

Dear Zara,, I would like to share a very disappointing experience I had in one of your stores. I visited your store and spent a significant amount of money on clothing. After completing my purchase and leaving the checkout area, I realized near the entrance that I could not find my keys. Naturally, I became concerned and quickly turned around to go back inside and look for them. Before I even had the chance to explain the situation, one of your employees at the entrance started shouting at me that the store was closing. She literally raised her voice at me without giving me any opportunity to explain why I was returning. I found her behavior extremely rude, disrespectful, and completely unacceptable. I own several businesses in the Netherlands, the Czech Republic, and Italy, and I can honestly say that if one of my employees treated a customer this way, there would be immediate consequences. I simply cannot understand how anyone working in customer service can behave in such a manner. Fortunately, I eventually found my keys. As I left, I sarcastically thanked your employee for her “warm and friendly” customer service. Unfortunately, what should have been a pleasant shopping experience ended as a complete disappointment because of her attitude. I am sure you can identify the employee in question through your security camera footage. I strongly encourage you to review the incident, as this kind of behavior damages Zara's reputation and drives customers away. Customers deserve to be treated with respect, even when a store is close to closing time. What I experienced was a complete failure of basic customer service....

I will never set foot in this store again. The staff is shockingly rude and dismissive, especially at the Copenhagen Vimmelskaftet location, where basic respect seems to have vanished entirely. When they rebuilt the shop, they did it with absolute disregard for the people who actually live here. Our neighborhood has been forced to endure conditions no one should have to tolerate. We have complained again and again, practically begging for someone to listen, yet nothing has changed. Their blinding, intrusive lights pour into our homes every night, invading our privacy and disrupting our lives as if we don’t matter at all. It feels like the store has planted itself in the middle of our community with zero concern for the human beings around it. I sincerely hope the municipality steps in soon, because what you are doing to this neighborhood is beyond unacceptable — it’s disrespectful, inconsiderate, and deeply unfair. Horrible shop, horrible staff. I will never spend another krone here.

It is incredible how useless the staff there is. My friend broke her shoe she bought there a few days prior because there was a metal piece of the floor sticking out (could’ve cut her foot) we asked for a new pair and waited 40 minutes as apparently it takes that long to bring a pair of shoes over… We asked the lady at the return area multiple times how much longer it will take and in the end the lady said “actually we don’t have the shoes”. She offered no solution, except for a refund but my friend would have to give the shoe back and be barefoot in the rain. I don’t get what they need a pair of shoes with a hole in them back for. Also when I showed her a picture of the metal sticking out of the floor she told me to go to I-don’t-know-what floor and tell I-don’t-know-who associate. Like it’s my job, or I work there and need to go out of my way to go to another floor and look for someone. It’s your store and I’m doing you a favor by telling you this so nobody gets hurt. That lady might be the worst employee I’ve ever run into in my life.

The worst staff ever! Rude and disrespectful! Today, 11 of Fabruary 2023, 17:38, in walking street in Copenhagen Zara. Workers of the shop, closed all fitting rooms 22 min before closing time and didn’t allowed to try 2 pieces of clothes. Even it was not crowded in the shop. They called manager (she didn’t want to say me her name but I have a picture of her attached to my review) and on my request to show me the rules where written that they are allowed to close fitting rooms so early, she started threatening me that they would call the security and throw me out from the shop. I was in shock! Ridiculous!Then they started to speak between each other in spanish. Our mood was destroyed. Hope top management can esucate them better how to act and treat the customers. Super negative experience.

They make returns extremely hard. Only 1 counter and ridiculously long lines. However to buy there are 4 counters open. Very rude management as well when told about the situation. The middle eastern “manager” lady says that it’s “store policy” and to read the sign. Nothing else. No attempt to add more staff to the return counter. Any management at the store should pay attention. Please be nice and kind to customers. It’s just basic courtesy.

The store is big, 4 floors and it has everything from kids, to women and men, however, around sales time store becomes incredibly crowded, even if you go during the day time on the weekday. Waiting line to dressing room is anywhere around 15min and the checkout is even worse 15-20min. There clothes and hangers everywhere, even on the floor so you literally have to step over. Sometimes you can even see a piles of clothes on the floor. Pretty rare view for Zara store.

A nice shop. A good place for affordable shopping clothes. The shops has a nice selections clothes for children, men and for women. A good location place in Copenhagen

This two worker on the left side. They are very so slow each customer takes 5-6mins. Everyone in my line staring at them why this so slow and they don’t care at all, moving the hand like a slow motion. that’s make us very bad mood. I was waiting 39 mins to reach the cashier. I have been many Zara shop so good they are quicker even we see there is many customers. I will never return to this shop again. Thanks to understanding for customer feeling.

All clothes in this place are DIRTY. Smudged in makeup. When shopping here, you are basically buying second hand.

This is really such an amazing Zara. I have been to Zara's all around the world, including Zara in New York City, Barcelona, and Amsterdam, and this is one of my favorite Zara's! This Zara is huge, it is has four different floors with one of the floors being for kids, one floor for men, and two floors for women. Since this Zara is so big, I can always find a new piece of clothing here! Last time I was here, I got a new off the shoulder pink top, off white jeans, and a denim skirt! I am obsessed with everything I have recently bought here! The prices at Zara are amazing! The clothing is pretty cheap and that is very rare in Copenhagen. Also, even though the clothing is cheap, the quality is amazing! I have never had any issues with the clothing I have bought here. The employees are also great here and give real advice and opinions on the clothing you are trying on! The only reason I am not giving this Zara four stars instead of five is because the store is pretty messy. People are constantly picking up pieces of clothing and then putting them back in places they do not belong. Therefore, it can be difficult to find sizes you are looking for! I love love love this Zara and go here all the time, and you should too!