ZARA

A world-renowned store that needs no introduction. You'll find everything for men, women, and children, as well as the finest accessories. The collection is constantly updated to keep up with the latest fashion trends. Don't miss the chance to shop there.

The worst experience I’ve had at Zara Knightsbridge today. I was checking out an item that was hanging on a railway and one colleague was staring down at me whilst I was deciding to buy it or not talking to my friend. The staff then aggressively grabbed one item from the railway and barged through me saying “excuse me”. I was shocked at the lack of respect and passive aggressiveness this lady was showing at me for no reason. She nudged me whilst her other colleague saw and quickly put her head down to avoid like she didn’t see it happening. She was so rude and disrespectful after she kept walking past me and kept giving me screw faces. Never felt so uncomfortable there.

I experienced an unpleasant situation at this store. There was a price discrepancy between the tag on the item and the price charged at the counter. While the store manager later resolved the issue professionally, the initial staff member’s behavior was rude and unprofessional. I was asked to step aside and queue again in an abrupt manner, and the price tag was removed from the item in front of other customers, which was embarrassing. I remained calm throughout, but the situation could have been handled with much more respect. I hope this feedback helps improve staff training and customer service standards in the future.

Shopping in the big stores is usually very stressful and packed especially on Saturdays. Thanks to Stoyan the experience today was quite different. He was very kind and ready to help me finding the right size for me. Thank you Stoyan, stay the same

We are very disappointed, nothing like this had ever happened to us in London. Me, my wife and our two children had problems from the beginning on the lift since it was a priority for the staff and to use the lift as cloths store. After waiting a long time to go up to floor 2, an employee wanted to get in before us, removing the priority as a customer. After having bought everything and paid on the 2nd floor we wanted to go down and another person with a baby and the lift I was for 10 minutes on the 1st floor, I had to go down to close the door myself and take everything out to be able to have access.. finally we were looking for the manager they went to look for her and no matter who we were and she didn't even look at us when she spoke in Spanish she said rudely "wait, Let them wait ” and then while she walked away she said "I'm sorry I will be back" then there I understood that if the manager is like that all the staff doesn’t matter even. We have to adapt to the country not to bring bad habits here

This Zara is spread over three floors and is a very busy store normally so it is harder to see everything than the Kings Road or Oxford Street branches. This time I visited first thing in the morning after it opened on a weekday and it was a pleasure to walk around with hardly anyone in the store. It does seem to have similar stock to the larger central London branches. It also seems to have the new stock before other branches (although so does the Oxford St one and Kings Road) and a good selection of sizes.

I do like Zara, but the line for returns is ridiculous!! Especially when there are 10 people on the shop floor doing nothing! The poor girl was new and was doing the best she could and no one came to her aide, leaving her and the line furious! And the self service check out, is not working either!!

The staff here are genuinely rude and cold and unwilling and incompetent. I saw some pretty negative reviews before going to this shop and just brushed it off and assumed it was exaggeration. But no, upon visiting this Zara I realised the reviews were right. Don’t waste your time here unless you want impatient, unhelpful and rude service.