Rhod D.
Yelp
My family and I were visiting the ruins at Tulum and were very hungry, so we decided to eat along the beach before seeing the ruins. There were really not that many options, so we decided to try Zazil Kin. What a mistake this was- this was by far the worst, and most expensive, restaurant that we visited in Mexico! In fact, we've had much, much better food eating fast food Mexican in the US!
To start with, the complimentary tortilla chips were stale- stale tortilla chips in Mexico? Something was dreadfully wrong right from the start. I was going to order fish tacos, but after I asked, I was informed somewhat apologetically that the fish was frozen. Frozen fish on the coast of Mexico? Seriously? My wife was going to order ceviche, but this was also frozen :/ Our children decided to split 3 plates of nachos, 2 without meat and one with steak. Again, the tortilla chips were stale and a can of undrained and unrinsed black beans were poured over them, making the stale chips soggy. These horrible nachos were $10 USD a piece! For that price, the corn tortillas should be freshly made with fresh ingredients, not stale and served with pre frozen and watery guacamole. They also made a mistake in our order and made 2 with steak and instead of having it re-made (likely in the microwave), we asked that the one order be canceled. The waiter said it wasn't possible to cancel this order of stale and soggy chips?!? I have never heard this before at a restaurant, that's it's not possible to cancel an order the restaurant got wrong. One of our daughters instead opted for the quesadillas, to which she had to add lots of salsa and pickled jalapeños scavenged from others' plates so that they weren't quite so bland. My wife and I shared the catch of the day, which was also pretty bland but easily the best thing on the menu. It was served with old, dry, and stale corn tortillas. The fish was 300 pesos or around $15 USD. The beers and drinks were also very overpriced.
All told, for 3 plates of awful nachos, one bland quesadilla, a halfway decent whole fish, and drinks, the bill was $1600 pesos or around $80 USD. The only positive things I can say are that the location is beautiful being right on the beach, the salsas were ok, we didn't get sick, and I truly felt sorry for the waiter who clearly knew the quality of the food was poor and was somewhat apologetic about it. Please avoid this place, you'd be way better off getting take out and bringing it to the beach instead. We LOVE authentic and spicy Mexican cuisine, but would have even preferred $20 of Taco Bell to this awful food.