Samantha M.
Yelp
On vacation here in Calgary and I was elated to find a coffee shop on the corner of The Guardian building where we are staying. We walked in at 8:45am, we were greeted warmly by what looked like the kitchen manager. That transitioned quickly to a hostess that rudely asked "do you have reservations?"
This struck me as odd given the hour and the two whole people in the small area. I thought, I'll play along, maybe this is standard. I said, no. And she promptly seated us in front of the window. We ordered lattes, first, then ordered Bird Nest. I was very excited; I love a scotch egg and don't get to have them often. Our lattes came out delivered by a very pleasant woman. And then we waited. The couple that walked in 10 minutes after us not only received their food but were done eating before I had to get up and find our hostess.
We still had no food. No other coffee offer, no water refill, etc. she said, and I quote. (ever so nonchalantly) "I forgot to put your order in." Seriously?? They are 4 people in the whole place and you forgot?! I asked for my bill and two coffees to go. I was frustrated and just wanted to leave. She once again, rudely says "if you still want it, I'll put a rush on it." In my mind, I thought. You're joking, right.
I again, said, no, I'd like to pay my bill. Someone had dropped the coffees off with my husband. To say that I am ridiculously blown away by the lack of care, but to show that type of poor service was beyond my scope of understanding. And I work in the industry! If you have expectations of good service. This is NOT the PLACE. Get your coffee and GO!