Zen

Alberto was truly amazing and so helpful the entire time we were applying and signing our lease. He had answers to all our questions and was very patient and understanding. Couldn’t have signed here without him!

My daughter has been applying for an apartment in Zen and we are out of state and Alberto has been very helpful and responsive. He has made the process as easy as it can be and has gone above and beyond for us.

Update November 2024: Warning for Building 5!!! We have had a persistent German Roach infestation for at least the past 6 months. It's been awful, and it has been sprayed for, fumigated, etc. For so many of the units for MONTHS. The unit that the problem came from 5112 has been dealt with apparently as they no longer live there, and it is back on the market after getting torn apart to remodel and fumigated constantly for MONTHS. We have personally been getting sprays every 3 weeks or more for HALF A YEAR and have done a full fumigation 2x. The problem is that they move from unit to unit. I'm so tired of being uncomfortable in my own home. And for the rent you pay to live here, it's crazy I'm living like this. Here's our life: I can barely stand to be in the kitchen anymore, we mostly eat out because of enough jump-scares over the past half-year. We do a nightly roach-check in our bed before going to sleep (because we have found them there), I have accidentally smashed multiple dishes on the floor from them crawling over me DURING dinner and freaking out massively, we've stopped hosting friends and family (which we used to love in this perfect location for it), and I wake up to text messages every morning from my husband reporting new roaches he smashed or vice versa so we can keep track. They used to tell me it was just me, which honestly really messed with my head because I'm super clean. No shoes inside, garbage out every night, counters disinfected every morning and night, outside-clothes are changed out of when I come inside, dishes done immediately etc. But all the other neighbors have issues too and we all keep each other updated now. When we get a fumigation, my husband and I each use a day of PTO, pay $60 to get the dog watched while we have to be out, and spend the night before and after doing work for it. Moving appliances, washing down all the surfaces, vacuuming behind the appliances, removing everything from the kitchen etc. They say it's not a big deal, but if you actually follow the list of instructions they give you, it's a lot of effort. I honestly don't know what else they can do, but we are still finding all life-cyles alive and well here. I'm seriously losing hope. We used to really love it here. See my old review below. It brought me to tears to remember how much I used to love my home. Old review shortly after we moved in January 2022: Pro's: - AMAZING location. You're close to all of the Disney parks, and all of the touristy stuff without being in the middle of it. Definitely feels like a little oasis. - Beautiful apartments. They definitely feel like luxury with double vanities, a tub and a shower in the bathroom, and walk-in-closets. - The amenities are awesome, and don't comare to anything else we could find in this area (for some reason other places it's hard to even find a hot tub). Here you have a pool, hot tub, steam room, and sauna as well as onsite massage therapist and esthetician. - There are food trucks all the time and monthly events. Definitely a plus to walk outside and have fun convenient food options. - Our place is on the 3rd floor, and we have a view facing the lake. We get to watch ospreys, eagles, and herons relax and feed all day from the patio. The patio is GIANT. It's an entire outdoor living space. Cons: - Thin floors. If you have this issue, just let your neighbor know. We did and that fixed it. - People have reactive dogs and leave them out/give them free access to the patio. Building 1 is basically a dog kennel, but it's everywhere. Lots of people don't pick up poop either. So watch out. - Amenities/doors/elevators are broken fairly often, and unfortunately maintenance can't fix a lot of it because it's all 3rd party vendors that take forever to order parts or come out. The fire pit usually doesn't work, the hot tub is off and on (jets too), the sauna has been good recently but has to manually be reset after the power goes out, so if there is a storm, you'll go all weekend without it. Overall, 4 stars. We like it and feel lucky to be here.

My experience living at zen was excellent, my wife and I lived there for around 2 years and really appreciated how clean everything was. The trees, bushes, and grass was always being cut, the sidewalks and buildings were always cleaned and pressured wash and the maintenance guys were always quick to come to your house if you had any problems in your apartment. Manager were super responsive and nice.

DO NOT MOVE HERE!!!!!!!!!! If you are looking for Luxury… Keep Looking!!!!! The large screened in balcony is the best feature! I was bamaboozled by this apartment! We asked to see the apartment before we signed but they said that it was not possible. We asked to see the apartment before moving in… that was not possible. When we actually moved in there were cracks in the filthy patio and holes in the screens. Drawing on the walls. Dryrotting in the bathroom cabinets, rusted appliances, a broken AC motor, filthy and dusty lighting fixtures and more! The washer and dryer never worked! I complained from my first day until my last and it NEVER WORKED. The washer put black spots on my cloths and the dryer took 5 turns to dry only 5 pieces of clothing. It took them 5 months to even begin to address anything. After calling almost everyday! And to top it all offf…… If you do not listen to me and you stay anyway…. Write a letter and take a picture of yourself bringing it to the front office advising you do not plan to renew… text the club number advising them that you do not plan to renew… record your phone call… because if not they will say that you never told them and then they will charge you another months rent upon moving out for not letting them know that your lease was ending!!!!!

Apartment Amenities are nice, buildings are fairly new. That being said, we have run into a lot of issues living here, some stuff wild beyond my understanding. My HVAC has turned off for the 3rd time in 3 months, same drain line issue as last time I presume and with the summer heat any my request still being processed in the portal, there is no such thing as urgent. The complex also allowed noisy and aggressive squatters (pretty sure there is another review about them from last year) to live directly above us without paying rent for a total of 7 months before they were evicted, and offered no compensation or real pressure on the issue while it ensued. They just installed a new gate system that requires you to use an app, and nullifies the key fobs we used to have, meaning that you need to fumble with your phone in order open a door, regardless of whether or not you have groceries to bring in. In addition to this, they partnered with BILT credit card rewards to pay rent through, which no longer allows for split payments which I am just now figuring out on the day rent is due. Needs to be fixed, just another way that they make money with partnership and break something that worked just fine before. It generally is a nice place to live, internet is good, gym and pool are nice but there is a good bit of luck involved that will definitely determine your experience.

DOG POOP EVERYWHERE. We moved here 3 months ago and this is the most we’ve ever paid in rent. We love the unit and the clubhouse but the property maintenance is insane. There’s dog poop everywhere- I cannot enjoy my patio in hot days because the smell is overwhelming! The dog bags are located at the very edge of the property so no owners go that far to get them and there is no staff cleaning or or upholding tenants to clean after their pets. It’s been this way for all 3 months of living here. As of writing review, I walked past 14 piles of poop on the way to my car. Absolutely ridiculous. All photos are from in front of my building, not even the whole property. The hallways and elevators of the building are rarely swept/vacuumed/mopped. They are filthy. The fact that this is a “LUXURY” apartment and the property is the dirtiest I’ve lived at says a lot. I have talked to staff at the office with no result. This review will stay up with photos until they decide to act upon it. ALL PICS TAKEN SAME DAY AND TIME OF REVIEW

Zen really is Zen ! There are so many complexes all around Orlando and if you really look at them in detail, there are high schools right next to them or noisy shopping centers. What makes Zen so Zen is that the layout, Look around at the space! The golf course ,the surroundings all around the area There is no noise ! It’s peaceful but what makes the place great is the workers . Alberto the new assistant manager is a real nice guy he is a good listener and cares about doing some of the fixes that need to be done. Do you guys knew the pool is salt water! And there a Sauna and Steam connecting to the Gypm . I don’t know many places that have a sauna mix with a salt water pool ! The front staff are always super nice Jp cares and been working so hard to gets stuff done,. Stephanie is are always so friendly at the business office . All of the maintenance men especially Albert all work so hard and keep a smile on their face to keep this place looking Good ! Still one of the best places to escape the chaos of the world! Especially In Orlando I knew I look around Show me better !

Living here for 11 months. In that time the Pool was closed for 3 months. Hot tub, steam room, sauna, fire pit all not functional for many months of my stay. Now elevator is not functioning for 3 days and the staff is not proactive. Additionally game room games including pool table are in terrible shape, bathroom light fixture needs a ballast and is has still not been repaired for over 1 week, and mosquito preventing fountain in the retention pond has only worked for 2 weeks of my stay. Parking is a nightmare and there solution was to hire a parking company that writes tickets and tows but to date has had little effect because there are too few spaces for the number of residents.

So I really want to know how this place is called Luxury Apartments. I had some of my friends come visit so I finally went to the clubhouse.. WOAH eww gross the female bathrooms neither one had toilet paper so I went to male bathroom to get some well this doesn't even compare to a gas station bathroom GROSS. Everything looks so perfect until you really use amenities you're paying for.

Review originally posted on 3/4/21. I moved into a beautiful, pergola apartment a year ago right when COVID-19 began. I'd like to preface this review with the fact that throughout my 1-year lease, I've seen and reported many problems. A majority of the time, the complaint or problem goes unnoticed and the staff makes little to no effort on fixing said problems. Below is my experience, and I know for fact that these issues are resonated with prior residents who have since moved out: (1) Throughout this lease, I've seen three different community managers come and go each with their own office staff. The new management does NOT care about the residents and treat you like a number to fill their quota/occupancy rate. In the past two months, it appears more people have moved out than moved in. (2) The fire pit located in the pool area has been broken for over 6 months- I haven't even bothered checking or asking about if they have fixed it again. Each time I have asked, I got the runaround and even lied to that it was fixed. (4) The grills are over a year old and have had ignition issues since I've moved in. The second community manager replaced the ignition line for one of the grills. Trying to fix the problem, we appreciated this manager for doing so as it felt like we were listened to and action was taken. Still, to date, the grills are a pain in the ass to light and they don't heat evenly. (5) The gym has a major water leak and molded carpet in the corner. There has been no attempt to solve this problem. Maintenance goes in each morning around 7am to clean and change out trash. The area hasn't even been cordoned off and the problem has been ignored for a while now. (6) The dog park has been in bad shape since move-in. It was infested with bugs (can't help that/ it's florida) but the worst part is the lack of grass. The park is, realistically, only dirt. The new management team just put in shredded bark throughout the entire park rather than actual landscaping. Dogs cannot run in this mulch and play fetch? They slip and slide everywhere and who knows if it hurts them as well. (7) The internet inside the units is non-negotiable at a rate of $115 each month with Spectrum 100/100 mbps. It is a combination of cable, tv, and internet. The internet does not work reliably. I repeat, the internet is GARBAGE (I'm a tech guy). I had FOUR technicians out to my apartment within a span of two months. Nobody could fix the problem. I complained to the community manager and asked for assistance or for some form of resolution. I asked to be credited for these two months as I couldn't stream reliably or have stable internet. The new manager gave me a runaround and told me she's working on it. This was two months ago and I still haven't heard back. The problem is that the complex, when building the last building (#5), hit the main Spectrum fiber line for the entire road. Since this, problems have echoed throughout each building. There has been no acknowledgment to the community, besides one time when management announced Spectrum will be doing some maintenance. (8) The clubhouse has been completely closed since the beginning of the pandemic. Other properties in the area, that even have worse clubhouses/amenities, have remained open. We haven't been able to use the clubhouse once. I don't understand why this property has the clubhouse remained closed. Social distancing and proper sanitation throughout is the simplest solution that would make residents feel more valued. (9) Parking is a nightmare at night at certain buildings. I often have to park my car in the front of the community in "future residents only" parking. The only overflow parking is on two opposite ends of the community, both of which are far walks to my building. (10) Valet trash is unspeakable. Trash is missed often (not because of us putting out wrong trash or something we do), but the valet service misses units frequently. I have complained before, and management told me to leave my trash in the hallway until the next day trash service comes. We should have been refunded for the month. I've thought about this review and whether it was appropriate to share the information that I shared and I came to the conclusion that it was. I want to paint the most accurate depiction of the complex for young residents (such as myself) and those older. I've always taken reviews with a grain of salt, such that if I saw someone complaining, I'd say: "Oh, well they could've done this and this.." I tried everything for all of my complaints.

They said to make a tour request online. I filled it out w/ exact information & times I would be available & what was available for immediate move in. After I received an email from them they didn't give me the information I requested. When I said I can do a self tour of the property if it was allowed I never heard back. Completely ghosted. Not! Hope you treat a future customer. Lots of reviews spoke about mgt & customer service and say I have to agree it's lacking. Great location but poor customer service. They missed out on a great future tenet. I went to a different location.

This was once a really great place to live but NOT ANYMORE. This is the third management company taking charge here at Zen (in approximately five years) and they are one of the WORST I have ever encountered. Being a great place to live is more than just the four walls where you put your belongings and sleep at night. A management company can make or break the quality of life at a residence. I regret that I will have to wait to move until the end of my lease term. I will be counting the days. PLEASE......look elsewhere NONE of their service people have been wearing masks. Even when going to a resident's door.....