Zen

I had a wonderful tour today by Selina, she was so friendly and was able to answer all of my questions. We did not have an appointment but were able to still check it out. The entire complex is beautiful and the apartment was just gorgeous! I just fell in love with the property and the community vibes. Thank you so much Selina for taking the time to make us feel at home!

We recently moved out and had an incredible 2 year residency here! The assistant manager, Alberto, truly was the most helpful and hospitable person to work with! Even when there was work that needed to be done outside the office, we always saw him working hard by doing touch up paints to the hallways, and helping out maintenance! Him and Israel, the groundskeeper, have truly expressed they love their job and always do their responsibilities with a smile! If you’re ever passing through the leasing office, they’ll always be the one to greet you! Their spa therapist has also been amazing and her deals are great! Definitely would reconsider moving back if they’re still there in 2027!

Have not moved in yet but am super excited to. Selina was our tour guide and she was very thorough and professional during our visit and made sure to answer all our questions. Right when we told her what we had in mind and our move in time, she had several offers that met our criteria. We are looking forward to what Zen has in store for us as we make this transition to making it our new home. For the property managers looking at this, give Selina a raise. She definitely deserves it and was the biggest factor in us deciding to move here

I had an excellent experience with Alberto as a promoter at Zen. From the very beginning, he was professional, attentive, and always willing to answer all my questions. He provided clear and honest information, which gave me great confidence throughout the process. On top of that, his friendly attitude and remarkable patience truly made a difference. Thanks to his support, everything was much easier and more enjoyable. I highly recommend Alberto to anyone interested in purchasing an apartment at Zen; with him, the experience is reliable, smooth, and outstanding.

Update November 2024: Warning for Building 5!!! We have had a persistent German Roach infestation for at least the past 6 months. It's been awful, and it has been sprayed for, fumigated, etc. For so many of the units for MONTHS. The unit that the problem came from 5112 has been dealt with apparently as they no longer live there, and it is back on the market after getting torn apart to remodel and fumigated constantly for MONTHS. We have personally been getting sprays every 3 weeks or more for HALF A YEAR and have done a full fumigation 2x. The problem is that they move from unit to unit. I'm so tired of being uncomfortable in my own home. And for the rent you pay to live here, it's crazy I'm living like this. Here's our life: I can barely stand to be in the kitchen anymore, we mostly eat out because of enough jump-scares over the past half-year. We do a nightly roach-check in our bed before going to sleep (because we have found them there), I have accidentally smashed multiple dishes on the floor from them crawling over me DURING dinner and freaking out massively, we've stopped hosting friends and family (which we used to love in this perfect location for it), and I wake up to text messages every morning from my husband reporting new roaches he smashed or vice versa so we can keep track. They used to tell me it was just me, which honestly really messed with my head because I'm super clean. No shoes inside, garbage out every night, counters disinfected every morning and night, outside-clothes are changed out of when I come inside, dishes done immediately etc. But all the other neighbors have issues too and we all keep each other updated now. When we get a fumigation, my husband and I each use a day of PTO, pay $60 to get the dog watched while we have to be out, and spend the night before and after doing work for it. Moving appliances, washing down all the surfaces, vacuuming behind the appliances, removing everything from the kitchen etc. They say it's not a big deal, but if you actually follow the list of instructions they give you, it's a lot of effort. I honestly don't know what else they can do, but we are still finding all life-cyles alive and well here. I'm seriously losing hope. We used to really love it here. See my old review below. It brought me to tears to remember how much I used to love my home. Old review shortly after we moved in January 2022: Pro's: - AMAZING location. You're close to all of the Disney parks, and all of the touristy stuff without being in the middle of it. Definitely feels like a little oasis. - Beautiful apartments. They definitely feel like luxury with double vanities, a tub and a shower in the bathroom, and walk-in-closets. - The amenities are awesome, and don't comare to anything else we could find in this area (for some reason other places it's hard to even find a hot tub). Here you have a pool, hot tub, steam room, and sauna as well as onsite massage therapist and esthetician. - There are food trucks all the time and monthly events. Definitely a plus to walk outside and have fun convenient food options. - Our place is on the 3rd floor, and we have a view facing the lake. We get to watch ospreys, eagles, and herons relax and feed all day from the patio. The patio is GIANT. It's an entire outdoor living space. Cons: - Thin floors. If you have this issue, just let your neighbor know. We did and that fixed it. - People have reactive dogs and leave them out/give them free access to the patio. Building 1 is basically a dog kennel, but it's everywhere. Lots of people don't pick up poop either. So watch out. - Amenities/doors/elevators are broken fairly often, and unfortunately maintenance can't fix a lot of it because it's all 3rd party vendors that take forever to order parts or come out. The fire pit usually doesn't work, the hot tub is off and on (jets too), the sauna has been good recently but has to manually be reset after the power goes out, so if there is a storm, you'll go all weekend without it. Overall, 4 stars. We like it and feel lucky to be here.

Thanks God I ended up in this community when Ioves from Connecticut! It really feels like ho.e and I couldn't be happier with my decision I make 4 years ago! The whole team is amazing; specially Alberto and Briana, they're always responsive, patient and willing to help with anything I need. They always shows how much they care about the residents

Great place to live! We lived here around 5 years and loved our time at Zen. Great amenities and location. The office was always responsive and helpful. The move out process with Alberto was a breeze. They even allowed us to break our lease early to move into our new house without a penalty. Highly recommend! And thank you again, Alberto.

Edit: it’s been nearly 3 months since I first wrote this review the system still hasn’t been fixed. Updated security system requires using your phone to get into the gates and building making it very inconvenient to open the doors while carrying things. On top of that the system has been down for 2 weeks now and the door to the building can’t be opened so you have to walk around and the gates are just being felt open. Management definitely spent a lot of money on inconveniencing residents with this system and will no doubt raising rent to recoup that money. Do yourself a favor and don’t move here.

Living here for 11 months. In that time the Pool was closed for 3 months. Hot tub, steam room, sauna, fire pit all not functional for many months of my stay. Now elevator is not functioning for 3 days and the staff is not proactive. Additionally game room games including pool table are in terrible shape, bathroom light fixture needs a ballast and is has still not been repaired for over 1 week, and mosquito preventing fountain in the retention pond has only worked for 2 weeks of my stay. Parking is a nightmare and there solution was to hire a parking company that writes tickets and tows but to date has had little effect because there are too few spaces for the number of residents.

So I really want to know how this place is called Luxury Apartments. I had some of my friends come visit so I finally went to the clubhouse.. WOAH eww gross the female bathrooms neither one had toilet paper so I went to male bathroom to get some well this doesn't even compare to a gas station bathroom GROSS. Everything looks so perfect until you really use amenities you're paying for.

Review originally posted on 3/4/21. I moved into a beautiful, pergola apartment a year ago right when COVID-19 began. I'd like to preface this review with the fact that throughout my 1-year lease, I've seen and reported many problems. A majority of the time, the complaint or problem goes unnoticed and the staff makes little to no effort on fixing said problems. Below is my experience, and I know for fact that these issues are resonated with prior residents who have since moved out: (1) Throughout this lease, I've seen three different community managers come and go each with their own office staff. The new management does NOT care about the residents and treat you like a number to fill their quota/occupancy rate. In the past two months, it appears more people have moved out than moved in. (2) The fire pit located in the pool area has been broken for over 6 months- I haven't even bothered checking or asking about if they have fixed it again. Each time I have asked, I got the runaround and even lied to that it was fixed. (4) The grills are over a year old and have had ignition issues since I've moved in. The second community manager replaced the ignition line for one of the grills. Trying to fix the problem, we appreciated this manager for doing so as it felt like we were listened to and action was taken. Still, to date, the grills are a pain in the ass to light and they don't heat evenly. (5) The gym has a major water leak and molded carpet in the corner. There has been no attempt to solve this problem. Maintenance goes in each morning around 7am to clean and change out trash. The area hasn't even been cordoned off and the problem has been ignored for a while now. (6) The dog park has been in bad shape since move-in. It was infested with bugs (can't help that/ it's florida) but the worst part is the lack of grass. The park is, realistically, only dirt. The new management team just put in shredded bark throughout the entire park rather than actual landscaping. Dogs cannot run in this mulch and play fetch? They slip and slide everywhere and who knows if it hurts them as well. (7) The internet inside the units is non-negotiable at a rate of $115 each month with Spectrum 100/100 mbps. It is a combination of cable, tv, and internet. The internet does not work reliably. I repeat, the internet is GARBAGE (I'm a tech guy). I had FOUR technicians out to my apartment within a span of two months. Nobody could fix the problem. I complained to the community manager and asked for assistance or for some form of resolution. I asked to be credited for these two months as I couldn't stream reliably or have stable internet. The new manager gave me a runaround and told me she's working on it. This was two months ago and I still haven't heard back. The problem is that the complex, when building the last building (#5), hit the main Spectrum fiber line for the entire road. Since this, problems have echoed throughout each building. There has been no acknowledgment to the community, besides one time when management announced Spectrum will be doing some maintenance. (8) The clubhouse has been completely closed since the beginning of the pandemic. Other properties in the area, that even have worse clubhouses/amenities, have remained open. We haven't been able to use the clubhouse once. I don't understand why this property has the clubhouse remained closed. Social distancing and proper sanitation throughout is the simplest solution that would make residents feel more valued. (9) Parking is a nightmare at night at certain buildings. I often have to park my car in the front of the community in "future residents only" parking. The only overflow parking is on two opposite ends of the community, both of which are far walks to my building. (10) Valet trash is unspeakable. Trash is missed often (not because of us putting out wrong trash or something we do), but the valet service misses units frequently. I have complained before, and management told me to leave my trash in the hallway until the next day trash service comes. We should have been refunded for the month. I've thought about this review and whether it was appropriate to share the information that I shared and I came to the conclusion that it was. I want to paint the most accurate depiction of the complex for young residents (such as myself) and those older. I've always taken reviews with a grain of salt, such that if I saw someone complaining, I'd say: "Oh, well they could've done this and this.." I tried everything for all of my complaints.

They said to make a tour request online. I filled it out w/ exact information & times I would be available & what was available for immediate move in. After I received an email from them they didn't give me the information I requested. When I said I can do a self tour of the property if it was allowed I never heard back. Completely ghosted. Not! Hope you treat a future customer. Lots of reviews spoke about mgt & customer service and say I have to agree it's lacking. Great location but poor customer service. They missed out on a great future tenet. I went to a different location.

This was once a really great place to live but NOT ANYMORE. This is the third management company taking charge here at Zen (in approximately five years) and they are one of the WORST I have ever encountered. Being a great place to live is more than just the four walls where you put your belongings and sleep at night. A management company can make or break the quality of life at a residence. I regret that I will have to wait to move until the end of my lease term. I will be counting the days. PLEASE......look elsewhere NONE of their service people have been wearing masks. Even when going to a resident's door.....