Zen

My wife and I lived here for 3 years and we absolutely loved it. Especially this last year with the new team. Alberto has truly been the best manager this community has ever had. He’s always available to help residents, constantly walking the community to keep it looking great, and he’s always welcoming everyone with a big smile. His customer service is exceptional. He’s patient, kind, and always focused on resolving any concern. We definitely recommend moving here and getting the chance to meet Alberto!

Zen Luxury Apartments has consistently provided an exceptional living experience. Its prime location offers unparalleled convenience for retail needs and provides excellent access to major transportation arteries. Not to mention the state of art 24 hour gym with access to a steam room, and sauna. The property management team, notably Alberto, Selina, and Bri, has demonstrated outstanding professionalism and attentiveness. All maintenance requests were addressed with a commendable sense of urgency and importance, regardless of their priority level. This team was instrumental in facilitating my transition from a challenging cohabitation situation. Their empathetic approach and proactive communication made me feel valued as a resident. They diligently leveraged all available resources to mitigate the stress of a difficult personal circumstance, maintaining consistent contact throughout the entire process. My profound gratitude and appreciation for this team are immeasurable. Their exemplary service alone would compel me to consider future tenancy and enthusiastically recommend this property to friends and coworkers at Disney. Thank you for all you do!

We recently moved out and had an incredible 2 year residency here! The assistant manager, Alberto, truly was the most helpful and hospitable person to work with! Even when there was work that needed to be done outside the office, we always saw him working hard by doing touch up paints to the hallways, and helping out maintenance! Him and Israel, the groundskeeper, have truly expressed they love their job and always do their responsibilities with a smile! If you’re ever passing through the leasing office, they’ll always be the one to greet you! Their spa therapist has also been amazing and her deals are great! Definitely would reconsider moving back if they’re still there in 2027!

Zen is an impeccable establishment! Very clean area, relaxing, and spacious rooms, offering options for everyone! Selina was absolutely so amazing, personable, and truly knew the property so well, every detail and amenity! She was able to give us a tour and she took the time out of her day to make sure it was detail oriented and we truly got to see everything! She created a fun, welcoming experience all while maintaining a professional environment!

I had a wonderful tour today by Selina, she was so friendly and was able to answer all of my questions. We did not have an appointment but were able to still check it out. The entire complex is beautiful and the apartment was just gorgeous! I just fell in love with the property and the community vibes. Thank you so much Selina for taking the time to make us feel at home!

I walked into Zen looking for a new place to live and I met Selina and Bri who are both full of energy and was extremely nice upon introduction. Selina took her time showing me around and explained everything in detail. The community seems really nice and quiet. I’m happy about my move.

Selina was very helpful on our tour of the property. She is not only friendly, she was also very knowledgeable about the property.

I had an excellent experience with Alberto as a promoter at Zen. From the very beginning, he was professional, attentive, and always willing to answer all my questions. He provided clear and honest information, which gave me great confidence throughout the process. On top of that, his friendly attitude and remarkable patience truly made a difference. Thanks to his support, everything was much easier and more enjoyable. I highly recommend Alberto to anyone interested in purchasing an apartment at Zen; with him, the experience is reliable, smooth, and outstanding.

Living here for 11 months. In that time the Pool was closed for 3 months. Hot tub, steam room, sauna, fire pit all not functional for many months of my stay. Now elevator is not functioning for 3 days and the staff is not proactive. Additionally game room games including pool table are in terrible shape, bathroom light fixture needs a ballast and is has still not been repaired for over 1 week, and mosquito preventing fountain in the retention pond has only worked for 2 weeks of my stay. Parking is a nightmare and there solution was to hire a parking company that writes tickets and tows but to date has had little effect because there are too few spaces for the number of residents.

So I really want to know how this place is called Luxury Apartments. I had some of my friends come visit so I finally went to the clubhouse.. WOAH eww gross the female bathrooms neither one had toilet paper so I went to male bathroom to get some well this doesn't even compare to a gas station bathroom GROSS. Everything looks so perfect until you really use amenities you're paying for.

Review originally posted on 3/4/21. I moved into a beautiful, pergola apartment a year ago right when COVID-19 began. I'd like to preface this review with the fact that throughout my 1-year lease, I've seen and reported many problems. A majority of the time, the complaint or problem goes unnoticed and the staff makes little to no effort on fixing said problems. Below is my experience, and I know for fact that these issues are resonated with prior residents who have since moved out: (1) Throughout this lease, I've seen three different community managers come and go each with their own office staff. The new management does NOT care about the residents and treat you like a number to fill their quota/occupancy rate. In the past two months, it appears more people have moved out than moved in. (2) The fire pit located in the pool area has been broken for over 6 months- I haven't even bothered checking or asking about if they have fixed it again. Each time I have asked, I got the runaround and even lied to that it was fixed. (4) The grills are over a year old and have had ignition issues since I've moved in. The second community manager replaced the ignition line for one of the grills. Trying to fix the problem, we appreciated this manager for doing so as it felt like we were listened to and action was taken. Still, to date, the grills are a pain in the ass to light and they don't heat evenly. (5) The gym has a major water leak and molded carpet in the corner. There has been no attempt to solve this problem. Maintenance goes in each morning around 7am to clean and change out trash. The area hasn't even been cordoned off and the problem has been ignored for a while now. (6) The dog park has been in bad shape since move-in. It was infested with bugs (can't help that/ it's florida) but the worst part is the lack of grass. The park is, realistically, only dirt. The new management team just put in shredded bark throughout the entire park rather than actual landscaping. Dogs cannot run in this mulch and play fetch? They slip and slide everywhere and who knows if it hurts them as well. (7) The internet inside the units is non-negotiable at a rate of $115 each month with Spectrum 100/100 mbps. It is a combination of cable, tv, and internet. The internet does not work reliably. I repeat, the internet is GARBAGE (I'm a tech guy). I had FOUR technicians out to my apartment within a span of two months. Nobody could fix the problem. I complained to the community manager and asked for assistance or for some form of resolution. I asked to be credited for these two months as I couldn't stream reliably or have stable internet. The new manager gave me a runaround and told me she's working on it. This was two months ago and I still haven't heard back. The problem is that the complex, when building the last building (#5), hit the main Spectrum fiber line for the entire road. Since this, problems have echoed throughout each building. There has been no acknowledgment to the community, besides one time when management announced Spectrum will be doing some maintenance. (8) The clubhouse has been completely closed since the beginning of the pandemic. Other properties in the area, that even have worse clubhouses/amenities, have remained open. We haven't been able to use the clubhouse once. I don't understand why this property has the clubhouse remained closed. Social distancing and proper sanitation throughout is the simplest solution that would make residents feel more valued. (9) Parking is a nightmare at night at certain buildings. I often have to park my car in the front of the community in "future residents only" parking. The only overflow parking is on two opposite ends of the community, both of which are far walks to my building. (10) Valet trash is unspeakable. Trash is missed often (not because of us putting out wrong trash or something we do), but the valet service misses units frequently. I have complained before, and management told me to leave my trash in the hallway until the next day trash service comes. We should have been refunded for the month. I've thought about this review and whether it was appropriate to share the information that I shared and I came to the conclusion that it was. I want to paint the most accurate depiction of the complex for young residents (such as myself) and those older. I've always taken reviews with a grain of salt, such that if I saw someone complaining, I'd say: "Oh, well they could've done this and this.." I tried everything for all of my complaints.

They said to make a tour request online. I filled it out w/ exact information & times I would be available & what was available for immediate move in. After I received an email from them they didn't give me the information I requested. When I said I can do a self tour of the property if it was allowed I never heard back. Completely ghosted. Not! Hope you treat a future customer. Lots of reviews spoke about mgt & customer service and say I have to agree it's lacking. Great location but poor customer service. They missed out on a great future tenet. I went to a different location.

This was once a really great place to live but NOT ANYMORE. This is the third management company taking charge here at Zen (in approximately five years) and they are one of the WORST I have ever encountered. Being a great place to live is more than just the four walls where you put your belongings and sleep at night. A management company can make or break the quality of life at a residence. I regret that I will have to wait to move until the end of my lease term. I will be counting the days. PLEASE......look elsewhere NONE of their service people have been wearing masks. Even when going to a resident's door.....