Zermatt Utah Resort & Spa

This is a great spot! We rented a villa for our anniversary and it was mostly good. The villas were clean and had a little bit of updating. Pillows were the worst pillows I've ever used in my life!! But the bed itself wasn't bad at all. I was super disappointed that none of the TVs in our Villa were Smart TVs. So you had to watch regular cable TV, without a guide, which was a bummer cuz we wanted to watch our normal stuff. And we had no way of really seeing what was on other than kicking it old school and channel surfing. But also the bedroom TV was like a 25-in so it was a computer monitor lol. We also got a couple's massage and that was great! The gals who gave us a massage were wonderful and the massages were great. The rest of the spa and wellness center were kind of mid. It was definitely like clean and nice but it wasn't some crazy spa experience. And you are still paying crazy spa experience prices. One last thing that was annoying. I don't know what was going on but through one of the whole days, someone in one of the villas or if they have a big kitchen for the whole place in the villas area was cooking something. It was disgusting smelling. The whole place wreaked! Also parking sucked when the lot was full at the end of the night. Mainly because a bunch of the stalls had giant snow piles in them where they shovel everything to. Having said all that, it was for the most part. A good stay. It's a cool spot to be in, especially with snow. And a lot of things were a fun vibe

The 3-bedroom villa we had was beautiful. The rooms were large and the beds were great. I just wish the waterfall hot tube hadn't had issues when we were there. It would have been great to use. The coffee shop had a great selection of tasty treats.

Positive: The staff was very friendly and restaurant where amazing. Negative: The hotel only had almond products in the room, soap,shampoo and lotion. My husband is allergic to almond products.

Seems ok enough. Bed is mid at best. Pillows flatten to nothing. Water pressure for the shower was extremely weak. Complimentary coffee only avaliable in the evening (weird bc most people drink coffee in the morning). They do have a Starbucks if you want that or some kerig cups in room (only dark roast, black tea and decaf avaliable). We did enjoy the hot tub and water feature. The pool is heated and connects to the outside which is cool too. Not a bad stay.

**UPDATE** I was contacted by the spa manager, and she was very professional and apologetic. She took my concerns seriously and made every effort to make things right. I truly appreciated the effort and would love to go back and give them another try. I didn’t stay at the hotel, but I booked a 90-minute couples massage. Unfortunately, my massage was a very disappointing experience. The therapist repeated the same five movements for the entire session, with no real attention to different muscle groups. I kept hoping it would improve, but it never did. What was even more surprising was that she sat down for nearly half of the massage, not just during the neck portion. It felt rushed and inattentive rather than therapeutic. The next day, I was extremely sore, bruised, and in significant pain. It felt like I had been beaten up, and not in the way a good deep-tissue massage should leave you feeling. Overall, I left very disappointed and would not recommend booking a massage here.

Hey everyone! I hope this review can help shed some light on the state of this place so other people don't have a similar experience.👍 Our stay was terrible, actually. So much so that we were only in our room for about an hour, then tried to use the hot tub and steam room amenities after skiing all day. Everything that we wanted to use and came to the resort for was non-operational including the co-ed steam room, indoor hot tub, and outdoor hot tub. Thus, my wife and I (who were trying to have nicer late honeymoon) decided we were better just going home and sleeping in our bed (as we live about 45 minutes away). We didn't do anything beyond set our bags down in the room, start unpacking, and went to dinner before we decided to go home. Honestly, if all the non-operational facilities would have been disclosed at the time of check-in, we would have just gone home then without seeing the room. Furthermore, we waited at the front desk for around 25 minutes with a "we'll be back temporarily" sign placed on the counter before we asked a woman at the bar (who was helpful) where we might find someone who works at the front desk. Eventually, the man working the front desk came back, told us there was nothing he could do for a refund without his manager, and said since we booked through a third party, it would be tough. I basically had to pry any information about how to get in touch with said manager (Ana S., because for some reason he wouldn't give me her last name) and he said she would call me the next day. I called the third party, and they said all they would need is the manager's approval and would open a refund request for when the manager contacted me the next day, no problems otherwise on their end. Well it's the end of the next day, I have called the number that I had to pry the front desk for twice (plus left messages), and no call or call-back from the manager. I feel like the situation at least necessitates a call to help resolve the issue. Yet, here I am left with the worst hotel service I've ever had, and my wife and I driving home instead of enjoying our late honeymoon. I know this was long, but I hope it helps provide some clarity on the state of affairs at the Zermatt Resort in Midway, UT. Best, Conner Covey, PT, DPT, CSRS

Unfortunately a gas leak happened. We were notified by a very quiet tap on our door at 8:00 AM. 3 fire engines outside, 2 fire pickup trucks, and 3 police cars. Seems like the employees didn’t understand the importance of letting guests know they need to evacuate. They sent a text an hour and a half after we were cleared back into the building. Not to mention, pool was FREEZING and kind of smelled. Rooms were in terrible shape and outdated. Every food option on the property was closed during our stay. (Not necessarily their fault but still sucks NOTHING was open). Seems like the property will be going out of business soon. I took a look at other reviews and not a lot of people are happy with their stay. Hopefully the company looks at the reviews and actually makes changes happen. There must be new management because years ago this place was awesome… now it sucks and you’d have a better experience at a motel. Don’t see us coming back anytime soon. Pretty sad that such an awesome place with an awesome location is going down hill FAST.

I love to stay here on occasion, but this particular trip was not in our favor. First I requested an early check in the morning of, didn't hear anything back. Then tried to check in at 3:00 which was denied. So we tried the bakery and it closed at 3:00 which makes no sense because people can't check in at the hotel until 4:00. Then came back 10 minutes to 4:00 to check into our room and they said my room still wasn't ready yet when I saw other people checking in. They should have just told me to wait a minute. Because when I came back at 4:00 the line was outrageous with only one one person at the desk. Keep in mind I already checked in online and all I needed was my key. After all that we went to Z's Steak House and they had no tables available. I even tried to make a reservation 5 days before and they never answered and didn't call me back. So Finally I thought we could unwind at the Spa which you already pay a daily fee for and they were also all booked for the entire weekend. I felt defeated with nothing to do on Valentines Day weekend. Maybe that's just bad timing and/or bad luck. Either way it sucked, but we tried to make the best of it.

Long Story Short I just want to say that Todd , lobby guy made my Stay and Birthday a dream, he found a beautiful solution to a problem, he went the extra mile and brought a smile to my face and to my day! There is when you can see which people really want to do a good job and really care about things. All my stars are for him and only him. Thank you, Todd!

We drove 3 hrs for a spa resort. Both hot tubs were broken Both steam rooms were broken. Outside the Spa entrance is a 4 ft tall dead bush with trash in it! The spa entrance. Also there was a 7ft chinese elm growing by spa entrance so the staff does not know what a weed is. Did enjoy the mini golf and the food and bakery and that it was not busy or noisy.liked everything else.

We checked in at 2:30pm they said "yay your room is ready" we were both very excited as this being our first visit to this beautiful town. Then things took a turn. We went to our room and the card keys didnt work. I assumed I had gotten them to close to a cellular device, went back downstairs got a new set of keys for our room. Perfect they worked, as we walked in we saw a roll away instantly we questioned what was happening took two more steps in the room and saw a family's belongings!! Went back down told them what happed and they apologized and got us to the correct room with the correct keys. Okay perfect we settled in and after a long drive from home it was time to relax at the hot tub!! Indoor and out door option was awesome but the inside hot tub was closed and the outdoor was more then full. Went back to the room clean sheet clean towels small soaps provided was a nice accommodation. The following day after our adventures we went to the lobby lounge for a bite to eat and to watch a football game and that's where is went downhill again. The menus provided and the menus online are not the same. We ordered simple food off the menu, ordered a burger, wings and chicken fingers. Come to our surprise there was no chicken wings, one of 4 appetizers offered we asked for carrots and celery with the chicken finger and they were out of celery. The staff was great they were very apologetic and appreciative, we moved on as the game came on we ordered a Michelob ultra on tap and again was let down. We still have one more night at this beautiful resort but definitely had much higher expectations .

Such a dump. Better off to stay in the park. Look at hotels.com reviews - recent reviews are all suspect. Loads of 1 night stays with an unreasonable about of 10/10 ratings. They're buying their own room nights to be able to leave positive Fail fail fail

This place might have been nice in the 80's, but it hasn't been unkept since then. I've been here 4 days so far and already: - Air conditioning broke and woke up in a sweat at 2am in a room that's over 80 degrees. Had to argue with the clerk just to get another room to sleep in. - Evening staff won't answer the phone. You need to go to the front desk and hit a button to "summon" them out of their little break room. - Shower leaking all over the place soaking the carpet that meets the bedroom. - Clothing dryer will take your money, start but there's no heat. Staff won't refund the money you spent for multiple rounds of broken dryer. - Rooms are really dark and depressing. - Broken machines in the gym - Steam room not working in Men's room. Such a shame cause the town is really nice with great restaurants. Too bad they let this place fall apart.

This is such a cute place to stay. And they give you so many options between the awesome pool inside and outside, mini golf, chess, the billiards, you almost never want to leave the hotel!! Amber at the front desk was extremely helpful and so sweet. Priceline messed our reservations up and she fixed everything so our mini vacation wasn't ruined! We want to go back soon!

We came to celebrate a milestone anniversary, but our experience was deeply disappointing and uncomfortable. We've stayed here before and had much better experiences, but this time was different. The mattress was old, cheap, and gave us one of the worst nights of sleep. When I called to ask about switching rooms, I was told all the rooms had the same mattresses, just in different sizes. I then inquired about canceling our second night, only to be told that wasn't an option. When I returned to the room, I found my partner in the bath trying to ease their back pain. I suggested we try the sauna, but it was closed for remodeling. What was meant to be a romantic, enjoyable getaway turned out to be painful and frustrating. We will NOT be returning.

We've been coming to this resort for years. We've spent the last 2 years there for my birthday. We were there this past weekend. Beyond disappointed with the maintenance of the facility. We had 5 rooms. All 5 rooms had issues with the room key readers. My Dads bathtub wouldn't drain and his light next to the bed kept blowing out the light bulbs. The outside swimming pool was full of bugs so obviously the pump is not filtering. I'd have to skim the pool myself before my granddaughters got in. The water was murky and all along the pool edge had black mold. The inside pool had an obvious water damage to the roof/ceiling and the mural painting had a large broken bubble in the ceiling. It's a shame that it's fallen into such disrepair. I gave it one star because the staff was kind. I'm afraid we won't be back again. The black mold in the outside pool is a health issue.

We booked two nights at the Zermatt as part of a ten day motorcycle trip. It was the only two night layover of the trip. On a Tuesday and Wednesday night in July there was no dinner available on site. We like to be able to walk to dinner so we don't have to gear up to ride and so we can have a drink with dinner, something we don't do when riding later. It basically ended up being an expensive hotel room. We enjoyed the pool and hot tub and our room was clean and comfortably cool on a 90+ degree day. My room had a two burner cook top but no pots, pans, plates or utensils so useless. The windows were dirty and with an almost empty house they put me in a room with a view of the dumpster. It wouldn't have cost them a penny more to give me a view.

I haven't written a review in awhile, but since this was our first real trip for recreation since COVID, I had to share my EXTREME disappointment. It is basically fraudulent to call this place a resort. Seeing all that the Zermatt "had to offer," we thought we would make the most of our trip and stay another night, but all they really had to offer was the view. After realizing our friends changed their hotel to stay by the airport so they could leave sooner, we almost followed suit. This place is for people who rent a car, and stay in a condo or a villa, buy their own groceries and can drive into town. There is nothing in walking distance besides the one restaurant and coffee shop (the bakery and on site Starbucks was the only perk). Our last day we literally sat in the room waiting until it was time for dinner before our friend rescued us for some sight seeing. There is a QR code to scan for room service, then goes to a page that says there IS NO room service. No stores, or even a bar tender at the bar most of the time. Fine, I figured I would make a spa appointment. That was one of the reasons we stayed here and figured it would be a nice splurge. There was no availability all weekend. NOTHING about this place was luxury or resort. I was excited because we were able to book an ADA room online vs. having to call like the other hotel option. It was hardly accessible. The room was SMALL, and my husband could barely turn his wheelchair around. Things like the shower, hair dryer, and coffee maker were completely out of reach, and the door was EXTREMELY heavy and difficult to open. There is no way it was up to ADA code. I think the absolute worst part of the Zermatt was the complete lack of customer service, and the generally grimy and outdated property itself. Every time we asked for ANYTHING, we were treated as though we were an annoyance. I had a large box of medical supplies delivered and was rudely told we could not have assistance bringing it to our room. When I asked if it had arrived I was met with general sass, and it was as though none of the front desk staff even understand what we were asking. Our room was dark, dingy, and smelly. There was not even a fan option in the bathroom so there was no air circulation and everything just felt old and used. The walls are PAPER THIN and we heard all the discussion and activity of our neighbors on all sides of us. The pillows made a plastic rustling sound every time we moved, and the comforter was thin and old, with a sheet on top. Our room was not cleaned the entire time we were there. It was never conveyed to us that there was a change in policy, so we revolved our days around making sure housekeeping could get in our room. Finally on our THIRD day, I asked to get our room cleaned- at this point we had a pile of used towels and overflowing trash, all of our glasses had been used, and it was just beyond the point where we could manage it ourselves. I was told "We are only servicing rooms of guests staying four or more nights." (AKA the athletes that are occupying most of the rooms) This is DISGUSTING. During a pandemic, you are not even cleaning rooms of people who request it? We should not be reusing cups that other people have drank out of. The guy at the front desk asked if there was anything we needed INSTEAD OF GETTING OUR ROOM CLEANED, and I specified that we needed toilet paper and new glasses. We get home that evening to find A GARBAGE BAG OF TOWELS AND TOILETRIES in our entry way. NO TOILET PAPER OR CLEAN GLASSES. Unbelievable. There were no rideshare cars or transportation available, and one of our friends had to wait hours for a $100+ car service to get back to the city before their flight. Luckily we were able to get a ride back, as I feared we would be stuck in the horror movie called the Zermatt. If you want to pay $1,000 for a ramada feel and some overpriced BBQ this is for you, otherwise I'd stay in SLC where you know you can get back to civilization.

Don't pay there bills! They lie and try to deny they ordered the service! Our company had them do this to us twice!

This review is for Lobby Lounge located in the resort. My family and I visited on 2/2/24 for some drinks and small bites to share. We ordered the shredded pork nachos, mozzarella sticks, beer battered fries, and wings with Asian zing sauce. Everything tasted good! However, there was no pork in the nachos, the fries were definitely not beer battered, and the Asian zing tasted like regular bbq sauce. Again everything tasted great, but the menu completely misrepresented the food we received. The service was also really slow.

We have been there a couple times in the past 6 years and always have had a great experience. We were there for our Anniversary last night and when we we're at dinner the hotel came in and decorated our room with rose petals and towels made to look like hearts on our bed. They even didn't bother us at all this morning, which led to a very late check out. Longer than i was anticipating lol but greatly appreciated. There prices and accommodations are unmatchable! I can't say enough good things about this hotel but I highly recommend you staying there! Thank you so much!

The air conditioning did not cool our room until early morning hours. 76 -78 degrees was the uncomfortable state as we went to bed. By 4 am it was 72 degrees. The furniture was beat up, the restaurant is always delicious, no matter what we order.

This Swiss themed resort is located in Midway, UT and is a good location to stay while skiing nearby Deer Valley or a day trip to Sundance. The resort has both hotels & chalets. Features nice walking trails, indoor/outdoor pool / hot tub, tennis, mini golf and a full service spa & wellness / fitness center. On site ski shop plus 3 dining options: steakhouse,smokehouse restaurant and a bakery plus a small pub. They have two conference centers for what ever event you can plan. The famous Homestead Crater is across the street. Great service.

Although the staff was very nice and tried to be accommodating, there is no way on earth this place should be considered a resort or a 4-star hotel. Everything was broken! Oven, wine corkscrew, hot tub, heat setting, refrigerator shelf...all broken. We had to call for bedding for the pull-out sofa, which had mini marshmallows and mixed nuts falling out of it when we pulled it out for the kids. Were only provided 2 towels for a family of 4. Indoor and outdoor hot tubs broken...during the holiday ski break (conveniently left that information out when booking and when checking in). Kids clomping loudly at midnight upstairs and some crazy clonking sound coming from the bathroom alllllll night. I get it if I paid $100 a night but at the rates they charge people, this is the worst place to stay in the area for your money.

We were really hoping for a classy experience, we dressed up for our 30th anniversary and went for a fun time at the Zermatt. When we pulled into the parking lot for check-in, got out of the car and got blasted with smoke, campfire from the Smokehouse restaurant, went in and was still smoky in the lobby (most likely because of the restaurant connected to the lobby). We were reluctantly greeted by the front desk host, he acted like we were a disruption to his day. Oh well im still going to have a good night out. The lobby decorations and Christmas tree was beautiful. We had a suite on the 4th floor, the room was large, it had two couches and a chair, dresser, king bed and a corner table to fit a family of 5, a wet-bar, a bathroom with a hot tub for two. None of the blinds on the door/windows would not open, or no way to hold them open. The whole room just seamed old and needed a lot of upgrades, repairs and tlc. The couches or the bed really did not face the tv, it was in between the two. The coffee was terrible, unless it was the paper cups? We had dinner at the smokehouse located in the lobby, terrible! read my yelp review if you want. We had a couples massages, the therapists did a great job, it did cost more than the hotel and dinner combined. All of the snack machines were out of order and nowhere to get some m&ms. I would think they would at least have a basket of apples or oranges at the front desk their guests. Just a regular cheep hotel experience. We did not stick around for breakfast.

I am not usually one to leave a bad review but, The Zermatt has been a huge disappointment. We booked 3 rooms this weekend for a wedding. We wanted to make sure everything went according to plan, so we went to the hotel to double check we didn't need to do anything on our part. When we went to check in, they told us we never reserved them and sent us away. We had to pull up and find the reservation email to prove to them we booked this reservation weeks prior. They were not apologetic about it at all, and made us feel like such a burden. The day of the check in, the hotel told us we only had 1 room reserved. We again had to tell them we had 2 more reservations. They told us it is not in their system. A few hours later, we had to physically come to the hotel to explain that we DID have 3 reservations AGAIN. They finally got us our 3 rooms and we felt like a burden to them, not guests in a hotel. When we checked into 1 of the rooms, there were box elder bugs EVERYWHERE. We immediately went back to the front desk and asked for another room. This wasn't the end. The next morning we went to shower and two towels had blood on them. Not to mention, there was dry blood on a new Kleenex. When we went to the front desk to inform them of what happened, they said they were sorry and said that they could offer us a pastry. A PASTRY! What a slap in the face. This is completely unacceptable for any hotel, but especially a resort. Will not be staying here again/ will not be recommending this place.

This place is falling apart. The hot tub and pool water heaters were both broken. Not just for our stay, apparently they had been broken for a week. They said nothing about this at check in. Everyone at the pool was so disappointed. We are local, and went up with our kids and cousins for a fun getaway. So disappointing. Their rooms are old, the beds are squeaky.

Ok so I wanted this place to be Awesome for a quick get away. But the truth is this place is pretty average. We paid more for a mountain view, which was nice, but didn't move this out of the just basic hotel column. For what you pay it just isn't what you'd expect.

Picture this: you wake up in the morning and open up your booklet to order room service. You scan the QR code to see a nice menu, call the front desk and order. The front desk says, "I have no idea what you're talking about. We don't have room service." So, you go down to the front desk and show the attendant the menu and he says, "Woah, we used to serve eggs benedict and country fried steak?!" He explains the reasoning behind it: "Ever since covid..." STILL? IN RURAL UTAH? You're going to make that excuse?! Room service is standard everywhere. But here, at this "RESORT" the only place you can grab breakfast is in the lobby. Eggs, bacon, and toast. Forget a bottle of wine sent to your room in the evening because you have to order a cheap side dish at their restaurant to get an overpriced bottle. Cleaning is "every 2 days," but I'm here for 4 and still haven't seen a housekeeper. The "down comforter" on the bed is thin as paper. The heating system is ancient and barely works. The spa massage was what I was looking forward to and there was zero availability. This place is a complete shit show in my opinion, and the staff is completely unprofessional. None of the employees seemed like they knew anything about the resort. And watch out for the creepy dude claiming to work at the hotel who wants to take you skiing... Listen, I'm not bougie by any means, but I expected more assistance with the price of this place.

We recently stayed here for a wedding which was at another resort and we were very disappointed in this location. With the exception of the bakery manager and one other person we spoke with, the staff was very rude and unhelpful. It was obvious they could not care whatsoever about good customer service. We stayed three nights and never saw any cleaning service. We actually had to call and ask for more toilet paper and clean towels but no one ever showed up. The resort itself is in desperate need of a renovation. The rooms are old and run down. The furniture in the sitting area was extremely uncomfortable. We ate one meal at their main restaurant and were disappointed in that as well. The food was mediocre, the service was poor and the environment was not at all welcoming. I would never come back here and would not recommend it at all!

We just had our wedding. I planned for my wedding guests to stay at this hotel. I called this hotel back in January to set up an account and to let them know that we would like to have our wedding guests stay. Through the next six months my account was transferred to 6 different people. Each time we were transferred we had to start all over with the new person. Our wedding guests could not book hotel rooms with the front desk and had trouble using our wedding block. This experience has been a complete nightmare. I would never recommend using this hotel for your wedding. The only positive thing from my experience is that we had a brunch there on Sunday morning, which was excellent. Now that I see a years worth of negative reviews on this page maybe they will get there act together?

Great venue. Wasn't busy. We were there in the off season.. Beautiful grounds. Fun atmosphere.

I came here for a girls weekend massage. We did not stay the night so this is more about the spa. The only reason for the 3 stars is because it was such a pain in the butt to get to the spa. They label the indoor pool entrance as spa but they have a SPA so it makes it confusing to find. A little weird that the spa entrance is on one floor and the rooms for massage are on another. My masseur was amazing, and I would come back for that next time I come to Midway, though the price for an hour is up there!

Zermatt, there's so much to love. A few things I'd love to see change, too. Positives: Large indoor hot tub with water feature Indoor/outdoor pool (basic) Two restaurants oomph site Bakery on site Free carousel rides in courtyard Razor rentals Tennis courts Mini golf on site Nice, cabin looking rooms Reasonable prices Accommodating, helpful staff Cons The grounds and building need work. We've stayed here in a basic two queen room, a villa, and a suite. All of them have needed upgraded quilts on beds, some tile maintenance, new blinds. Families stay here a lot so I'm sure things take a beating. The main check in area really needs work because things are broken and looking tired. The carousel really needs love because it's so old, broken, and creaky. Overall, this is a fun getaway for families and you can usually find great deals. I just don't want to see crowds dwindle or turn trashy because this place isn't keeping up.

No service at all. No maid service. I should have booked an Airbnb as absolutely zero hotel services here. I booked at the hotel and got put in the distant villa building. Front desk number just rings busy. I called from my Cell phone this morning asking for k cup coffee restock on the 3rd day of my stay and for dirty towels to be removed and restocked. They didn't do. Bed unmade as no maid service. I called when I arrive back tonight and still no answer. I would not stay here again. Why charge full hotel price with no daily maid and unanswered front desk and room service. Very disappointing experience.

I stayed in room 2073 last night and was left pretty underwhelmed. The customer service was great - easy check in and check out, waitress at the grill this morning was very friendly and prompt, bakery was delicious, and every employee we passed in the halls said hello. Our room, however, left a lot to be desired. The mattress was lumpy and uncomfortable and the tv didn't have many options because the channels were "scrambled or unavailable" according to the error message we kept getting, but more importantly, the room was not very clean. We arrived to see a huge hand print and something else on the door, a dirty dish sitting on the counter, food stuck to the stove, something stuck all over the bench by the table (which was falling apart), hair in the bathtub, purple something in the mirror, brown something on the hairdryer and toaster, a nightstand missing a knob with a screw sticking out, and a light fixture that looked like it was ready to fall off the wall at any time. All that being said, I know the room was "cleaned" before we got there because the towels were unused, the bed was made, and everything was straightened. It was just lack of attention to the details. If our room would have been clean, I could have easily forgiven the things maintenance issues, but cleanliness is a huge priority for me when picking a hotel.

We should have asked for a different room. The chlorine smell from the pool was strong in the hall and our window faced the mechanical (air?) which was loud. But the room was clean, bed comfortable, and housekeeping brought extra pillows and blankets with a smile.

This hotel could have been great. But it fell short. For starters, the minute we got in there was a really bad smell. And then we found toenail clippings, two contact lens, MOLD, broken blinds, windows that have clearly never been washed and are so water stained you can't see out of them. For almost 500 a night, we were so disappointed. We probably could have looked over these things, except the customer service was severely lacking. Every time we called they acted completely aloof and did nothing to fix the situation. Actually, one time, a worker came up and sprayed febreeze. Not joking. The hotel could be really great. But for the money we paid, it was not great. Upon checking out, we brought up it concerns to Lien at the front desk and he honestly looked at us like we were growing a second head. He didn't care at all. Didn't even offer up a "we are so sorry". Yikes.

I wish I could give this place a negative rating. All I wanted was a mini vacay close to home after surviving nursing school for a year. Well we get there and the hot tub is broken. Ok not a deal breaker but disappointing. Then we get up to the room, no comforter or blankets. Oh and there is a slime like substance on the night stand. Then we try to go to dinner, we'll there are only 2 servers scheduled so they don't seat us so we have to go to the BBQ restaurant that was $50 for Mac and Cheese that looked like it was 3 days old, cold, gross tasting, and the pulled chicken was ice cold. So the food was disgusting and very over priced. We try to make the best of it and sit in the pub (this was the highlight of the weekend). We decide to head back to our room where we have cranked the thermostat up to 76 since we didn't have blankets, meanwhile the dirty dishes outside of our neighbors door that has been there all day was still sitting outside of the door. We finally settle in to be awoken at 12:30am to the door next to us repeatedly opening and slamming shut. This lasted until 2:30 am. Needless to say the front desk was no help with any questions or concerns we had. I do not recommend this place and will never return. Save your cash, go to The Motor Lodge. You'll be happier.

Beautiful location, friendly service, comfortable rooms and TONS of fun stuff to do here! This is a smoke-free property with free valet parking. There is a beautiful pool, a fitness center and a spa! The staff are all very friendly and pleasant to work with. This would be a great place to bring your family or just escape with your sweetheart!

I have developed a love hate relationship with Zermatt. We have been coming here for 20 years and it's one of our favorite places to go, but I think the HOA aspect of the property makes it hard for them to keep the same level of maintenance as a chain like Marriott. Things we love: Pool is a fun indoor/outdoor pool with a waterfall hot tub. Bakery has the best desserts. Cannoli, chocolate croissant, all delicious. Restaurant has good bbq food We love to play tennis, shuffleboard, volleyball, horseshoe. Mini golf course is really fun Good size rooms Beds were much more comfortable this time (stayed in 3082) Amazing mountain biking nearby, either WoW traiil or crest are both world class trails especially crest Fishing at the golf course Great canyon golf course with reasonable rates Occasionally rent a side by side and check out the mountains behind the resort Things we don't love: They don't staff well enough for good service, we have just come to learn, you aren't going to see much staff and if you do they aren't going to be very helpful, feels more like condos than a hotel this way. We are ok with this though, as long as you don't have an urgent need. As mentioned earlier some of the areas are HOA maintained and it shows. If you like spick and span four seasons this won't be the hotel for you. Something is usually being fixed. This time it was the pool heater, at least the hot tubs are large and hot. Things we would change: Add a few fire pits. Something magical about maintain views and a large fire pit. Use part of the conference center or sports center to creat a kids game area. After dark not a lot to do for families. Many would probably give it a 3 stars for upkeep, but we know what to expect and love all the activities so much that pushes it to a four for us.

Restaurants great. Rooms not 4 star hotel. $100 is a little overpriced, $300 was ridiculous.

Rooms here are whatever. I like the location and amenities, but for the price you can find nicer rooms. The best part about my stay was the free mini golf! Always a pleasure.

This place should not be able to call itself a 4 star resort. I honestly think I would have done better at a basic chain hotel. Way overpriced. Outdated. Service subpar and amenities are worn. I'm sitting here now waiting for a remote for the T.V. and it's been over 45 minutes. There are tears in the furniture, dirty tissues under the nightstand. We are on the 3rd floor and there isn't even a screen in the window, mind you I have three children with me. The walls are paper thin. I can hear our neighbors entire conversation and I they are not being loud. I'm half tempted to check out and find another place to stay. The only reason I haven't is the ungodly amount of money I'm paying for tonight. If anything gets better, I'll update the review. I would never recommend this place to anyone.

My friends and I took a weekend trip to this hotel to celebrate her birthday. We stayed in room 3035 and I'm convinced it's haunted! There were several strange anomalies that occurred during our stay and it made it incredibly difficult to fully relax. My friends and I felt a very strong presence near the t.v. and the master bedroom however none of us brought it up because we didn't want to make the spirit known while we were just trying to have a fun weekend. Door knobs moving when the doors were shut, objects flying off shelves, doors opening and closing, lights flickering, blood on the walls, and drastic temperature drops. I'm honestly don't want to believe it was haunted but all of us girls agreed that we felt an eerie vibe during our stay and I first noticed it in the middle of the night. The creepy paintings of people and mirrors everywhere didn't help. I had to leave a light on and listen to music all night to distract from it. So if you stay here, avoid room 3035. The spirit in that room didn't seem too friendly. I'm curious if anyone else experienced something similar to this! Also a few other things; 1. Customer service was AWFUL. The number provided for service in the room was just some guys cell phone number. (To save money, we reserved a 1 bedroom sweet so we needed a few more blankets to keep warm.) My friend, after 3 tries finally got hold of Steve. She expressed that she wanted more blankets and his response was, "Well I'm about to go on a bike ride so I guess if you really need them I can come and drop some off." This is such an unprofessional response to people spending $200.00 a night on a "4 star" hotel room. We eventually just said that we'd be fine because he clearly didn't want to help us unless he absolutely had too. Thanks Steve. 2. No fire extinguisher available in case of emergency. The hotel rooms with kitchens have gas stoves which in my experience can be sketchy if you don't know how to use one properly. What's annoying is that info on the room says that there's an extinguisher in the kitchen and there wasn't. So bring flour just in case a fire starts. 3. The layout of this place is so confusing and hard to navigate. Not much to do... there was free mini golf but the course is just average and not much to it. There was goat feeding I guess but the goats weren't even out. The outdoor pool was pretty nice but we went rather early in the morning to avoid too many people. Restaurants were overpriced so we didn't eat out. 4. The 9 p.m. curfew is ridiculous. Many people use hotel rooms especially resorts to celebrate something and being told to be quiet by 9 p.m. on a Saturday night is just not realistic. 5. Scary creaky elevators.

To celebrate our one year wedding anniversary, my wife and I wanted to check out something local but still have a little "getaway." This was less than two hours away, so it fit the bill. The location is beautiful-mountains and gorgeous trees surrounding the hotel. We were happy with the on-property amenities (pool, mini golf, fitness center, etc.) The rooms were clean and standard. Nothing amazing, but worth the price of the hotel. The staff was friendly and our interactions were all positive.

This review is for the restaurant only. We did not stay at the resort. We had the wagyu beef Food was not up to the quality for the price. Potatoes were over cooked and runny. Decor and atmosphere was dated, dark and old and needs an uplift. There were two servers still wearing masks. We do not like seeing this division . The pandemic is over!!! Please unmask your staff!!! Our server was sweet and friendly is why I gave it 3 stars or I would have given it two stars.

First of all they only serve until 10 and were breaking down early. The hostess and server were super rude, saying they needed to orep for lunch, and the food was mediocre at best.

We decided to rent a suite for my Father in-law's birthday, I honestly wish we had just stayed home. Our room was gross; hair in the shower before we even used , tears in the cushions of the chair, and some suspicious stains on the couch. The handle on the microwave was broken and some of the glasses had huge cracks in them. I took my kids to the pool that was filled with leaves and there was a huge hole above the hot tub. It might've been nice at one point but I would be hard pressed to consider this a 3 star hotel most definitely NOT a 4 star resort

Strange place. Not what I expected from a "resort". They hand you a tiny map of the property which is basically useless. We wandered the parking lot trying to figure out how to get to our room. You have to request maid service and amenities ( coffee, cups) but they don't show up. The front desk staff appears woefully undertrained. Room decor is outdated and depressing. Can't wait for Thursday to check out of this place!

Absolutely terrible service and quality of service. Surrounding food is sub par and rooms are extremely outdated and loud due to, what I can only imagine as, thin walls

We used to love this place. It's a dump now. Fraying carpet, neither jacuzzi working, slippery tiles people falling on because there are no mats. Cafe food is terrible and takes one hour to prepare. Feels more like a Motel 6 now. Absolutely disappointed. This place could be so amazing.

This hotel also has private condos/"villas"- in which we were borrowing from a friend to attend a wedding nearby. My friend left a key for me in a hidden place as we were arriving later than expected. We arrive and key was not there. "Hotel" staff apparently (in attempt to control private bookings) took it and locked the villa door. So my friend hesitates but then tell me that the hotel has been treating condo owners as if they are misusing their own property...so I have to go to the main desk in the hotel section to see if I can get a key. European lady at the desk is rude straight off - assuming she never had to take hospitality classes to work a hotel front desk...can't communicate a proper way to fix the issue. Ok - so I'm in the middle of nowhere at the only hotel and you can't help me. Great...Waiting for a required email confirmation from the owner of condo to owner of hotel so they can give me a replacement key @8p on a Friday. No communication - just waiting....So I hop on Hotels Tonight and yay! there's a room available at this hotel. We just waited an hour after we drove 10 hrs - I just want to eat and go to sleep. So I pay. I go up and say - here I am now a paying customer. Still treated the same. All 3 desk people go in the back for 20 mins - again no communication & return to tell me that the room isn't clean. Oooook. She just stares at me...."Soooo do you want to take my number & call me when it's ready or????" Blank stare. I must really be bothering this woman that she can't treat me like a guest even after I pay full price. So we go upstairs to the bar and eat. Bartender is amazing and sweet. Get a call that the owner approved my condo key...cool. I'm eating, also my Hotels Tonight res is non-refundable... see you soon. Get a 2nd call - your room is clean now. Great. At least we'll be staying in the hotel vs the Condos on the other side of the property. NOPE. Gave us a key to a separate condo/villa... FINE whatever - We're tired...& we're planning on sleeping in but no...The cleaning staff is on our floor cleaning at 7a - loudly. Slamming doors & cabinets, laughing & shouting at each other, slamming garbage cans against things for 3 hours. We can hear everything as if it's in our room. Also - one lady at the desk told us that lyft/uber is easy to get - no problem and that there was a shuttle going to the venue - come to find out on the day all that was untrue. Lyft/Uber are rare, there is no shuttle, and the taxi companies take 30-60 mins to arrive. And even though we were ready to go on time to get to the venue 10 mins away, we were 40 mins late to the wedding...good times.

The resort was beautiful. We were there for the day . My friend and I booked a basic pedicure at the resort spa. The room had 2 beautiful velvet ornate thrones. We felt like queens! Our technicians were lovely. Unfortunately partway into our session I asked if they were vaccinated..the final answer was "NO". The room was small . The water bowls were lovely but did NOT have liners, although we were assured they were sanitized. At this point we were somewhat uneasy. My sweet friend told me her technician nicked her toe, applied pressure... no acknowledgement, no apology! When we got to the restaurant, she noted she was bleeding. Friend called to report and request they bring her a bandaid. It didn't happen.No response to my email. Very substandard service. I email

Oh my goodness. We had reservations at another "resort" in the area, but after finding bed bugs in our room began a desperate search for someplace to stay. That led us here. The staff was friendly, accommodating and very welcoming. They provided valet, spa and swimming pools. Everyone was smiling. Everyone is happy. Yes, we spent a decent amount to stay here, but worth every penny. The price is exactly the same as a bug infested location. To say our room is gorgeous is an understatement. I would absolutely travel just to come here!

Love this place. Great value for the money. Perfect for a family vacation. There's plenty to do in both winter and summer. You can dine out or dine in if you rent a villa with kitchen. The whole place is nice but not stuffy or pretentious. It's a bit dated but I feel that adds to the charm. If you love Utah, the great outdoors and down to earth charm, this place is for you.

Zermatt is pretty cheap for what you're getting (running $50-70 through hotels.com/Priceline/etc.). We stopped here on our way back to Salt Lake City airport after spending time camping at the National Parks. The pools and hot tub would be amazing if they weren't overly chlorinated and full of children. The rooms are nice and large and the beds are soft and there are fireplaces that you can turn on with the flick of a switch! The staff was all lovely, friendly, and accommodating. The complex is huge and includes multiple restaurants (we didn't eat at any), a conference center, life size chess, mini golf, sheep (yes, sheep!), a carousel, an indoor/outdoor pool, an indoor hot tub with a waterfall, and an outdoor hot tub. So, it's cheap and if you stay in your room it's very nice (or if you have/are used to screaming children).