Tomas P.
Google
Nice looking little hotel located in heart of Valparaiso.Very historic building.
Very stylish.
However charging 20 USD for parking, which I consider shocking and which wasn't advertised in time of the booking, only after booking was completed is misleading.
Lady working in the office argued with me back in a way we wouldn't expect. When I asked regarding blocked shower issues, no signs of apology, she replied, "Okay, you have to use it"
I'd say 0 customer service experience, as you wouldn't expect from such a place.Only replies back in a arrogant way.
Summary:
Pros:
•Lovely garden with nice view
•Rooms looked ok
•Historic place
Cons:
•Arrogant receptionist
•Parking cost charged at the end of the booking (be aware)
•Blocked shower drain
Personally disappointed.