Kathy F.
Yelp
We recently visited Zia's Italian in Toledo and unfortunately, our experience was disappointing. When we arrived, we told the hostess we were a party of four for dinner. She asked if we had reservations, and when we said no, she replied "no problem." I then asked if anyone had already arrived for our group (we were meeting two friends), and she said no.
I glanced into the dining room--it was completely empty--so we waited in the lobby for about 10-15 minutes. I didn't want to rush our friends with a text, figuring they might be running just a few minutes behind. After a while, I finally texted, and they responded, "Yes, we're here... in the back." They were the only table in the entire dining room. How did the hostess not know they were there? Or at the very least, check for us when we asked?
We ended up seating ourselves. Dinner itself was fine--our waitress was kind--but there were a few red flags worth noting. They charge a 3% service fee regardless of whether you pay with credit card or cash, and I didn't see that disclosed online or on the menu.
Also, one of the main reasons we chose Zia's was because their website says they serve Olga's from their kitchen until 6pm. The plan was for the guys to get pasta, and the gals to have Olgas. Turns out--they no longer offer that, even though it's still listed online.
The food was good, but with the lack of communication, outdated info, and unexpected fees, we likely won't return. Too many missteps for what could've been a simple, enjoyable night out.