ZillergrundRock Luxury Mountain Resort

Amazing location, service was good however we paid for a room that included bikes (so we paid extra), we almost didn’t get the bikes if it weren’t for the nice guy renting them , at the reception they told us when we were checking out that we have to pay full price for the bikes we already paid extra for (we didn’t end up paying for them but we had to tell them so be sure to check your receipt thoroughly). They also forget to mention when you book your room that you have to book the bikes as fast as you can, because when we arrived they told us no bikes were available for us (thank goodness for the guy that rents the bikes because thanks to him we were able to have them). Otherwise food is delicious, amazing spa, great service, great location for all types of hikes, just this small problem.

We spent a week in the Zillergrund Mountain restort hotel. |Room had view on the Ziller river. |Very nice hotel. Food is great with plenty of choice and variety. |Ideal if you are looking for a relaxing holiday in nature. They offer yoga and relaxation sessions as well. (the hotel is in a very quiet street and 2 km from Mayrhofen - you can walk to the village)|The hotel has a beautiful spa , rooftop swimming pool and indoor one. the Spa garden is to be recommended too. It has something for everyone.

Our second stay at ZillergrundRock was absolutely fantastic. The room, the spa, the quality of the food, and especially the service were extraordinary. Louis at the restaurant provided remarkable service, ensuring everything was perfect for us. We love this hotel and will definitely return!

From the moment we arrived, the experience at this hotel felt disconnected. We checked in around 7:30 p.m. and were told to come back another night for the welcome drink because the restaurant was closing soon. A welcome drink takes two minutes — it’s supposed to set the tone and make guests feel at home. Instead, it felt rushed and impersonal. The inconsistency continued. Some staff wore uniforms, while others were in casual street clothes. For example, I had booked a couples massage, which turned out to be two separate massages in different rooms. The gentleman checking my wife in for her massage was dressed casually, and then went on to give her the treatment. It felt unprofessional and out of place for a luxury resort. Dinner service was equally disappointing. Our server knew we were American, yet the table next to us carried on loudly with negative political commentary about America. Instead of helping create a pleasant atmosphere, staff even participated in the disapproval of American politics, making us feel uncomfortable and unwelcome. This is my holiday — I don’t need to hear that while trying to enjoy dinner. The food itself was not much better. Meals leaned heavily on the buffet, with the “main course” one night being a single sliver of flank steak. If you’re going to offer all-inclusive rates, the dining should feel complete, not like an afterthought. By the third night, we chose not to eat in-house at all. Overall, everything at Zillergrund Rock felt disjointed and disappointing. For a property that positions itself as a luxury mountain resort, the service, professionalism, and dining experience simply did not match the expectation.

This is my second review and second stay, we first came here in October 24 and just came back with our two youngest children for their 21st with their girlfriends for 6 days as a surprise, thankfully we got it right and they were as impressed as us, basically they were blown away, the headline is we departed today having booked to come back next month with our eldest kids again and also in March, our youngest have also made separate bookings which basically say’s it all, the locations is nothing short of spectacular, the hotel is extremely comfortable, the staff are brilliant and saving the best to last the food is just unbelievable, I absolutely love this place, I think last time I said just don’t change a thing, that said my only complaint is please the stop smoking around the roof pool area, if you are a non smoker and for kids etc trying to chill out and the person in front of you or next to you is inconsiderately smoking it totally ruins the ambience, if people really need to do this give them a designated area or better still send them up the mountain to do it, it’s so unnecessary and frankly rude, but a very easy fix for the hotel.

The ultimate Alpine spa hotel. Pools and saunas were very relaxing, with yoga or guided recharge sauna for those who wished. Something for everyone at breakfast and lunch if not in the slopes and 5 course gourmet evening meals. Chefs should be rightly proud of the standards they create. Service and ambiance was also spot on. A wine list which we didn’t go too crazy on was extensive!

We recently visited this place as a group of six for a skiing trip, and we were thoroughly impressed with our experience. ||The food and service were exceptional, especially thanks to our waitress Lucy, who made our dining experience even better. The value for money is outstanding.||We all plan to come back in the future, whether with our partners or for another ski adventure. If you're looking for a peaceful touch of luxury, away from the busy crowds, this is definitely the place to be.

We absolutely loved our stay - the hotel is wonderful, especially the spa and the delicious restaurant. Our room was comfortable and clean and all the staff were great. We were skiing and found the hotel shuttle service very easy to use. We look forward to coming back!