ZillergrundRock Luxury Mountain Resort

Amazing mountin-based hotel. A swimming pool, surrounded by forest and snowy mountins, is a best one i ever was. The whole sauna-spa area is great with all you can wish for. Room was spacious, modern and cozy. Special dedication to a staff starting from recepetion who are so nice and welcoming, to amazing kitchen stuff so helpful and nice, the cleaning ladies are smiling and communicative. Special dedication to amazing cocktail bar stuff, you just have to love them. Place where we will definitely come back, not once, but regularly. The only negative point, for the price you daily pay for pet, there could be some dog beds or even food-water bowls. It is not a criticism,more like advice. Thank you for wonderful stay and see you very soon again!

Thank you to Ian and Anna in the bar/restaurant area for making our trip wonderful! This hotel is really stunning - great views, beautiful comfy rooms, cool spa facilities with cushy robes and infused sauna experiences which I highly recommend. Dinner is a 5-star drawn out meal so really awesome to try but you may not want to attend every night due to length and cost for drinks including water. Anna is the sweetest customer service person I've met in such a long time. She was always smiling and happy to help us. We were a group of 6, 2 couples and 2 friends ranging from age 27 - 46 and she never made us feel different especially as Americans given the hotel was mostly used by European couples. Ian was a shining star in the bar making outstanding cocktails and providing wonderful restaurant recommendations - always eager to help too and just a super fun person to chat with. Do be aware there is no true hot tub so it can get chilly though all water is heated.

The hotel looks nice and clean, the view is beautiful, the food is very nice and the room we were in was somewhat updated. There are multiple things that stood out negatively: - upon arrival going to have a late lunch, almost all tables in the small seating area had dirty plates and glasses on them. Even the waiter was disgusted by it. - there is no all-you-can-drink coffee, having to pay for coffee in such priced-hotel in the afternoon, even with the lunch, not accustomed to this. The machine is right there, just keep it on for the guests?! - upon entering the room #100, the first thing visible, a hole in the curtain. - water didn’t run smoothly out of the basin in the room. - upon exiting the room, the first thing visible, a vacuum cleaner. Who wants to see this standing in front of their door when on vacation? - the spa area by the pool didn’t have towels nor snacks, at reception I was told their dryer broke that day.. - the large spa area had overflowing dirty towels and almost no clean ones left. - the fitness machines hadn’t been dusted off in a while. All these were pointed out to the Mrs. Pfister at check-out, who shrugged them off… The true value shows in the details and the appreciation of constructive feedback…

Incredible location and views. Every member of staff goes out of their way to ensure you have the best time. The included fine-dining meals are fantastic and varied, with a mix of supplementing buffet options so you are never hungry. The hotel organises and included e-bike trips, wine tasting with local vineyards, and much more at no extra cost. We have had the best time, and will be returning again!

Amazing location, service was good however we paid for a room that included bikes (so we paid extra), we almost didn’t get the bikes if it weren’t for the nice guy renting them , at the reception they told us when we were checking out that we have to pay full price for the bikes we already paid extra for (we didn’t end up paying for them but we had to tell them so be sure to check your receipt thoroughly). They also forget to mention when you book your room that you have to book the bikes as fast as you can, because when we arrived they told us no bikes were available for us (thank goodness for the guy that rents the bikes because thanks to him we were able to have them). Otherwise food is delicious, amazing spa, great service, great location for all types of hikes, just this small problem.

Food was delicious, some of the best hotel food I've had in all of Tyrol and South Tyrol, some dishes remind me of Michelin star restaurants I've been to. I appreciate the attention to detail like labeling everything (labels where missing for the microgreens though) and great selection at the salad/food bar. Great regional cuisine and local/regional ingredients! The oranges for the juicer tasted great and made excellent tasting fresh squeezed orange juice, the eggs used for breakfast tasted great and made for an amazing omelet! It was a bit strange seeing a tip line for the kitchen AND server, perhaps this is common but I've never come across it before, not even at hotels that cost 2x more per night so I was a bit surprised. Service overall was great, friendly and warm; generally excellent professionalism which is more than I can say for other more expensive hotels in the region. The property did seem a bit understaffed during our visit though. Twice I visited the lobby/bar area and found no staff. The location is amazing, we loved it! Nestled right in the middle of a narrow valley in between two mountains which gives it a very private feel even though it's only 10 minutes away form the center of town. The amenities and views are good and some like the sky pool are awesome, the outside areas are nicely laid out with wonderful views and overall fantastic. I was told that during this time of the year the shuttle doesn't run into town and we have to advise them 1 day in advanced to make sure they have a driver available even for something that's on their weekly event calendar. It should be made clear on the website that the transportation service works differently during certain times of the year so we can plan accordingly. I feel like more focus on the advertised activities would be helpful, it felt like an afterthought even though people mention doing many wonderful activities through the hotel. Our room was nice but the location of the room was a little disappointing considering the category of the room was in the middle in terms of price yet the room we where put in was on the second floor directly over the front entrance of the hotel looking down on the parking lot and into the parking garage, so we had to keep the curtain closed on that side of the room to avoid looking at that while in the room. The bidet was a nice touch but the touch screen remote was overly complicated, the towel warmer never worked after the first night, the shower gets very slippery due to the poor design choice on flooring, there is no place to put anything in the shower other than the floor, your shaving supplies for example. The bed sunk in the middle a lot and appears to be made of solid foam which retains a lot of heat, i was up in the middle of the night every night soaked. This is a common issue with these types of mattresses. Thankfully the property didn't seem too busy and was relatively quiet so I really go to enjoy it but I do regret not partaking in all of the amenities like the spa services. As you can see there where some issues and concerns but overall I had a wonderful time and I would definitely come back here again! Edit: I just finished writing this review when I saw their social media post about receiving a Michelin key again for 2025! Congratulations!

From the moment we arrived, the experience at this hotel felt disconnected. We checked in around 7:30 p.m. and were told to come back another night for the welcome drink because the restaurant was closing soon. A welcome drink takes two minutes — it’s supposed to set the tone and make guests feel at home. Instead, it felt rushed and impersonal. The inconsistency continued. Some staff wore uniforms, while others were in casual street clothes. For example, I had booked a couples massage, which turned out to be two separate massages in different rooms. The gentleman checking my wife in for her massage was dressed casually, and then went on to give her the treatment. It felt unprofessional and out of place for a luxury resort. Dinner service was equally disappointing. Our server knew we were American, yet the table next to us carried on loudly with negative political commentary about America. Instead of helping create a pleasant atmosphere, staff even participated in the disapproval of American politics, making us feel uncomfortable and unwelcome. This is my holiday — I don’t need to hear that while trying to enjoy dinner. The food itself was not much better. Meals leaned heavily on the buffet, with the “main course” one night being a single sliver of flank steak. If you’re going to offer all-inclusive rates, the dining should feel complete, not like an afterthought. By the third night, we chose not to eat in-house at all. Overall, everything at Zillergrund Rock felt disjointed and disappointing. For a property that positions itself as a luxury mountain resort, the service, professionalism, and dining experience simply did not match the expectation.

We spent a week in the Zillergrund Mountain restort hotel. |Room had view on the Ziller river. |Very nice hotel. Food is great with plenty of choice and variety. |Ideal if you are looking for a relaxing holiday in nature. They offer yoga and relaxation sessions as well. (the hotel is in a very quiet street and 2 km from Mayrhofen - you can walk to the village)|The hotel has a beautiful spa , rooftop swimming pool and indoor one. the Spa garden is to be recommended too. It has something for everyone.