Julia K
Google
Zimbali Retreat is a great place to unwind, disconnect, and de-stress. Surrounded by beautiful nature, it's ideal for hikes and truly allows you to immerse yourself in a peaceful environment. I especially enjoyed the experience with Fyre — it was an interesting introduction to Jamaican food and culture, and I learned a lot.
The grounds feel very safe, making it comfortable to go for walks and hikes at any time. The pool is also a nice touch, perfect for a refreshing dip after a long hike.
That said, I’d like to offer a few constructive suggestions, even though I understand from previous reviews that feedback might not always be warmly received. Hopefully, it’s taken in the spirit of improvement.
The retreat could benefit from a slightly more service-oriented approach. For instance, being upfront and clear about breakfast, lunch, and dinner times right at check-in would be helpful.
We also participated in the cooking show, which was enjoyable, but it would have been nice to receive the welcome drink that was advertised. The only live cooking element was preparing the salad starter, which was delicious, but I had hoped to learn a bit more about Jamaican cooking techniques overall. Additionally, the meal felt a bit rushed, and it seemed like guests were quickly ushered out, though there was plenty of chatting and music happening afterward.
One other point worth mentioning: while Zimbali has a laid-back atmosphere, there’s quite a lot of swearing, which at times felt a bit at odds with the serene setting. When we arrived later than planned due to navigation issues and feeling a bit stressed, we felt quite rushed to go to dinner instead of being able to settle in for a moment. Similarly, when we asked if it was possible to have breakfast at 8 am to leave a bit earlier (the roads are indeed tricky), the response felt unnecessarily sharp — something that could be avoided if expectations around meal times were clearly communicated from the start.
In summary, the retreat itself is lovely and perfect for those looking to relax, enjoy nature, and disconnect. I’d recommend opting for a room away from the main house to avoid early morning or late-night noise. The food is fresh and tasty, and the surroundings are beautiful. With just a bit more focus on hospitality and communication, the experience could be even better.