Kath R.
Yelp
Warning, long post! A very detailed, truly honest experience at Zion wildflower resort. (copied from my husband's google review of the resort)
My wife and I decided to visit Zion with our adorable pet to do some trails, explore Zion and stay overnight to avoid driving 10hrs back and forth. She told me it would be a unique experience for both of us. Zion wildflower resort was recommended by a friend and has all the good reviews online, which is why it was so enticing to give it a try and my wife was supposed to surprise me with this glamping experience.
We arrived at Zion Wildflower resort on July 24, 2022 sunday around 2:30pm - 3:00pm. I parked and let my wife check us in, got our keys in room 38. The balcony view was nice, one can appreciate the mountain and relax while sipping a cold drink. We got settled in pretty quick because we wanted to eat, shower and enjoy the sunset and smores. When my wife was getting ready to relax and enjoy the view by the bed, she found a stain (looks like a dried poop stain), called the frontdesk to request for a housekeeping to change the linens but was told to go to the office. When my wife talked to poppy at the front desk and asked for housekeeping to change linens, poppy was already abrasive and irritable and told us that they had a lot of complaints that day and housekeeping had already left for the day (1530ish) She didnt care to apologize about the stain and decided to move us to another room (which we didnt want in the first place since we were all settled in) but who wants to sleep in a nasty bed anyways. She gave us room options, which we could hardly decide, since she was out of map and their printer was not working. Every question we asked she would answer with an abrasive tone and sarcastic manner. So my wife confronted poppy(frontdesk) and gave her honest opinion that she was frustrated and annoyed by the treatment we had experienced from her and told her that this was not the glamping experience we were expecting and we were only asking for a change of linens not a room change, but we got a crappy experience. If the room was like $50, we wouldn't have minded the attitude, but if the room is $200plus with that kind of treatment, we can't help but be pissed about how she treated us. I hope it's not a case of discrimination for us, but clearly she underestimated us and thought we would just agree and not respond to how she treated us. In the middle of everything, there were staff who came to the office waiting for us to finish, then poppy had the audacity to tell us about the $50 room transfer which we didn't even request in the first place.
My wife told her that we didnt even know about the $50 transfer fee because we didnt even asked for it in the first place and it's not our fault that their housekeeping do not know how to clean rooms. (It was even a hassle on our part since we have all our things and food in the room and we have to pack everything up again, go back to the office to exchange the keys and drive to where the room is located) The guy (staff) then sharply stared at my wife, after my wife confronted poppy about the fees and how she felt about the treatment, after we left the office, we saw the staff driving a golf cart and went to the room close to ours while we were packing up to move and he sharply look at my wife again.
My wife didn't feel safe spending the night after everything, but didn't want to argue with office staff since it is non-refundable. It took us a while to rest, thinking of how we've been treated, and how a person can give us a shitty treatment knowing that we never even did anything to pissed her off. It's never even our fault that the linens were not clean and we didn't even request a room change. The experience was exhausting, we didn't even get a chance to enjoy the sunset or even do the smores that evening, thinking about how we had been treated so rudely. We paid the same amount that others did, but got to be treated unfairly and rudely. We did not see it coming, we were treated sarcastically, rudely and unprofessionally.
We were so hyped about Zion and the experience was truly phenomenal, minus the glamping experience. It will take 5mins for a person to destroy the experience and throw their trash at you for a fee.
I know this post will have various reactions from people who enjoyed their stay at the wildflower resort, but this will also give an awareness to people working in this kind of field(customer service) that you do not choose who to give your utmost service. Everybody should be treated equally.
My wife and I will never come back and waste our money staying at zion wildflower resort again! Never ever!