Emily
Google
Came to Cardiff for Judgment day, and was surprised to find how cheap ZIP was. I won't lie, I was expecting it to be a bit dire, but I was pleasantly surprised!
Rooms are compact, but very clean. WiFi was a bit dicey, but not unusable. Also, none of the rooms have windows! I witnessed a couple of people complain about this on arrival, but it's clearly listed on the booking and the staff aren't going to knock a hole in the wall for you!
Speaking of which, the staff were by far and away the best thing about this stay. When we arrived only one bed had been set up for us, and we were immediately moved to another room. Within this, I managed to forget my handbag (and purse!) and didn't realise until the next day. When I spoke with the staff (Ayesha and Bella) they absolutely pulled out all of the stops to help me. Checking cleaning trolleys and calling staff who had been on shift when they found that my bag wasn't in lost property - after a somewhat fraught half an hour or so they found that the bag had been put in the safe rather than with the normal lost property on account of my purse being in my bag.
It would have been so easy for them not to care after initially checking lost property for me, but they were both absolutely brilliant and I am so so grateful!