Zoëtry Casa del Mar Los Cabos

Overall, the experience was great and the resort is absolutely stunning. Felt like you were staying on a desert island. If you are looking for peace and quiet this is definitely a great option!! The resort was very well kept, lots of beautiful flowers, plants, and over all just well designed. It’s a small resort which makes your experience much more intimate. The staff were lovely and the restaurants were good. Much better than your average all inclusive. Salt water restaurant on the beach was incredible!!! Highly recommend an evening there for dinner. The only two issues I had were the room view and the no swimming policy in the ocean. I paid for a beach view and it was a partial view - mostly of the hotel / swimming pool…still had ocean view but it’s really not what you expect so keep that in mind. If you want a full ocean view, just be clear on what room you book, of course it will be more costly. The two pools on the resort were peaceful and lovely, but it would have been nice to swim as the ocean was so beautiful to look at! Of course I understand the safety reasons as to why you couldn’t swim, but keep that in mind as apparently it’s on their website, but I missed it completely! Luckily, if you keep walking down the beach, the Hilton has a spot where you can swim safely in the ocean, so I managed :) great vacation overall and I definitely would recommend it

Bad news first: The Hyatt website lies. It says: With only 61 stunning suites and rooms, it is truly a secluded sanctuary by the sea. ||There are only 61 Zoetry suites but they are situated within a very large complex of condos/timeshares. These folks have access to the facilities, most impacting the pool. There were several days during our stay where the main pool was full of children. (This is the only pool with views to the ocean and with service) These was not a serene setting. My friend got hit in the head with a ball and there was crying and whining that weren't happy children noises. Parents let children in the hot tub, even though the rules prohibited them. The vast majority of the children at the pool were not staying at the Zoetry. ||If this situation was disclosed, we would have chosen a different resort. ||We understood that Zoetry is not adults only and have stayed at the Zoerty DR, where there were only a few children as they are not provided a discount. ||Now the good things! ||1. We saw humpback whales swimming by! |2. Erik was great at the beach and Reyna at the pool! Excellent Service! Toni was great at the indoor bar! |3. Pool was a great temperature. |4. Rooms and grounds were nice and well maintained. |5. The resort actually prohibited people from reserving beach chairs, an issue that we've had at many other resorts. |6. Spa was great. ||Only one other disappointing thing - the food service was slow, especially at Salt Water. Breakfast took over an hour one day and 45 minutes another day.

I’m currently staying at the Zoëtry in Cabo…it’s day three of a two week holiday. The location is second to none…views are amazing. The room is very comfortable and well appointed. The outdoor spaces are nicely curated and wonderfully quiet…lounge chairs are like clouds. The pool bar staff (Erek and Reyna) are some of the best we’ve ever had. My only real complaint at this point, given this hotel’s luxury status, is the quality of the food and the disorganization of the two restaurants …truly disappointing, given the price we paid for this all inclusive package. While a couple of the dishes we’ve had were good, most at this point have been mediocre at best. I’ve had better Baja tacos back home in Toronto. Frankly, the food so far is at par with a Riu all inclusive buffet…in my humble opinion.

Stayed at Zoetry for the week & had an amazing experience at the Arroyo restaurant on the resort for dinner. We caught a striped marlin earlier in the day and brought filets back to the hotel and asked if it could be cooked for dinner. The chef curated a 3 course menu (see photos below) with the fresh marlin and each course was better than the next. Not only was the food amazing but we had dinner in the private wine cellar which added a special ambiance. We had the pleasure of being waited on by Alexis. He did a wonderful job at explaining each dish as it was brought out. He was very attentive and thoughtful throughout the entire meal and truly made the experience something our family will remember forever. I highly recommend asking for Alexis next time you are at the Zoetry. Hats off to the chef for curating a one of a kind off menu meal and to the entire staff for making our night.

We stayed here under the all-inclusive plan. Great food, beautiful property, great service, and whale watching just looking off the beach. The food is very healthy with reasonable portions, great flavors, plenty of vegetables, etc. The property is so spacious compared to the number of rooms that you never feel like it's crowded, there is always space on lounge chairs and at restaurants, and that contributes to the relaxation. Probably the biggest negative is the confusion around costs. Because the property is also a timeshare, you're constantly having to give a room number, check what's included, etc. The best thing about an all-inclusive is that you can relax and not worry about costs and paying and tips and room number and.... There are also a lot of little maintenance issues that you don't expect at a high-end place like this. It's also becoming a little more corporate-conforming with Hyatt buying Zoetry. But all of those are small compared to the positives. Highly recommend.

Nice and chill resort. Staff (in particular Reyna) have been wonderful. Would’ve loved warmer temperatures but that’s not the resort’s fault. Waitstaff have been fantastic about food allergies and don’t blink when I say I’m allergic to fish. Hope to come again. It was also awesome to see whales splashing around from the pool deck!

I cannot say enough good things about this resort. It is BEAUTIFUL, TRANQUIL, the food is WONDERFUL, the massage/spa were legit AMAZING and the people and service were the best I’ve come across. This is definitely not a ‘turn up’ kind of spot but if you want to rest and recharge THIS IS THE PLACE! I had an amazing solo birthday trip and will definitely be back!

I have never had a hotel turn down a group reservation before. We had 9 rooms and had contacted the hotel in late October about our reservation. We were turned down due to the 10 room requirement for group rooms. (Group rooms should come with a discount to venues, room upgrades, and comped rooms). We decided to book directly through the hotel and other third party websites. I figured that they would make a note on the reservation or reach out to us, but that was not the case. I had called and emailed serval times only to not get a response. I was more disappointed when we arrived at the hotel to have only one front desk agent checking in our group. The front desk agent did not go over the room package or anything that was included with the room. For example, our room had a $200 room coupon, but no one explained to us that they were physical coupons and not something that was discounted during time of purchase. We were informed at check out that we had to have spoken to a separate person at arrival. The agent also mentioned that there was nothing he could do and we would need to contact the resort later. For a "luxury" resort, the hotel lacks attentiveness. I informed the front desk on our first day, that the name on our room was incorrect and we continued to see it on our TV. I had called and emailed the hotel again a week leading up to our stay to ensure that our group would be able to get a table for dinner only to not get a response. I was able to call when we landed in Mexico, but the concierge mentioned that they will not take our reservation. It was more upsetting when we got to the hotel to talk to concierge again, that the only way our group was going to get a table together was to purchase multiple bottles of wine. Mixed drinks at the bars are all watered down. The bartenders also only pour well unless you ask for it. We also did not appreciate the several attempts to be upsold with bottles that should have been included when our reservation says "Top Shelf" bottles included. Very misleading. My biggest concern with food at this hotel is that all the food lacks a depth of flavor which is disappointing. We had to ask for salt on multiple occasions, and it was interesting to learn that there was not enough salt shakers since the waiters would come back to ask for the for other tables.

Updating my review as this is our second stay in one year and we absolutely love Zoetry. The service is just way beyond anything I have ever experienced. A few thanks to the following people: Francisco, Sebastian and Alexis in El Arroyo restaurant were all amazing. Such fun, knowledgeable and very friendly guys. My g-friend and I would get in our PJs, throw on our robes, then head down to the lobby to just hang with our bottle of wine. We would often see this trio and they made us laugh like crazy. We also got to dive into the culture a bit more, asking them all kinds of questions. You guys all rock! Gerardo, Luis and Rigo serviced us poolside. I remember Luis and Rigo from our previous stay; Gerardo was a lovely addition. All three were on it, and never left us empty handed. Again, it was nice talking to them individually bc we like to learn about the culture and their lives. After a week's stay, they are like family. Alberto and Abraham, both our bellmen, were awesome. Abraham greeted us daily with his big smile. I mean that alone is worth its weight in gold. We put Alberto to use a little more bc he was on the afternoon/evening shift, so we saw him quite a bit when we left the property and came back. He gave us a recommendation to a restaurant that is now our GO-TO spot (El Toro Guerro). We also had plans to go into town for dinner at our 'new spot' and he suggested hitching a ride with the art walk van; so we saved $20 on uber. Thank you, Alberto and Abraham, for making our stay wonderful. Have to give a shout out to Nidia and Andrea in the spa. Nidia has some GOOD HANDS! You will want to request her for your massage. Andrea is the manager and she is very helpful making sure our spa credits are reflected in our stay. I love this resort and would recommend it to everyone. It's an easy and cheap Uber into the square at San Jose Del Cabo, and Cabo San Lucas. We have plans to return in October of 2024, and will try to move our stay from Casa Dorada to Zoetry. Cannot wait to go back!

What a beautiful place!!!! We rented a two bedroom top floor unit and it was amazing. It is connected to a 5 star resort so we were able to use the beautiful pools. It is located between San Jose and Cabo so it was a 20-30 minute drive either way and only 10 minutes to a great surf spot. Great location beautiful grounds. An amazing time. Look them up on hotels.com you won't be disappointed.

My partner and I just returned from a 3-day 2-night stay at Zoetry, and let me tell you that this place is beautiful. From the moment you walk in and look around, there is something so magical about Zoetry. The staff are so courteous, and attentive to your every need. Our beach front room was gorgeous, with a beautiful bathroom with double sinks, a separate shower, water closet, and a very nice tub. Our room came with a stocked fridge that included water, soft drinks, juices, and some alcohol, as well as separate wine fridge with couple of bottles, as this is an all inclusive resort. The one negative that I had, and this might just be a personal thing, is that the bed and pillows were just too soft. So much so that my sleep for both nights wasn't the best. We did not take advantage of many of the services only because of pricing. For example, a massage will run over $200+ US dollars, not including tip. Our first night we ordered room service for dinner. The shrimp cocktail was by far the best, with a nice spicy kick to it. The burger and fries were yummy too. The cobb and caesar salads were so so. El Arroyo, the restaurant by the main entrance is decent. The two mornings we had breakfast there the food was good. I would recommend the chilaquiles or the breakfast sandwich, as those were quite tasty and very filling. Stay away from the hot cakes, as they weren't all that great, pretty blah, and became hard as brick once they cooled, since we didn't eat them right away. I would highly recommend asking for some bread from the bread basket, which comes to you nice and warm, as I believe it is baked on site. We also had lunch one afternoon at the bar/restaurant by the pool, and that food was pretty good as well. I would recommend the "build you own ceviche," which comes with chips. The chicken fajita tacos were quite yummy too. All the wait staff were attentive, courteous, and so hard working. *Transportation notes: If you are flying in and are not renting a car, use UBER to get around town if you don't want to walk. Taking shuttle services and taxis will cost you a lot more than UBERing. UBER is not allowed to pick-up arriving guests from the Cabo airport but is allowed to drop off departing guests. So the day we landed we had to take a 'colectivo' (group van) from the airport to the resort, which costs $30 US dollars for two of us, with stops to other resorts to drop off other guests taking this van service as well. Taxis and shuttle services were asking us for $65-$80 US dollars for the two of us. We used UBER to get around town as the various shops/town centers were between a 20-25 minute drive from Zoetry. Also, Zoetry is a gated resort, which makes it very safe and private, so when requesting an UBER to leave the resort to sight see, shop, or dine out, you will be asked by the gentlemen at the main entrance to share the UBER driver's details and your room # so the UBER driver is allowed in to pick you up. The same will happen when you return in UBER, as a security measure and to verify you are a guest at the resort. This we did not mind at all, again, because it made us feel safe and reassured us that Zoetry makes their guests safety a priority.

My stay at Casa Del Mar Cabo has been one of the best and most favorite stays at a hotel, and the best in Mexico! The staff is kind and always helpful; It's as if you're speaking with old friends and no request seems too outrages. The hotel itself is charming and full of Mexican character-- I felt like princess of the hacienda! You must try their buffet breakfast, with tasty coffee and some of my favorite fruits. It serves as good fuel for your day of activities in Cabo. I really enjoyed walking the property and it has easy access to the beach. I was a huge fan of the pool bar and the service! It reminded me of the service I get when I stay at the Hollywood Roosevelt or at the Four Seasons in Santa Barbara (of course, the options are slimmer here because it's a smaller hotel, yet the service is 100%). I recommend you stay here and I'm already making plans to come back with more friends!

HORRIFIC. We have traveled extensively worldwide for many years. We purchased a "Unique Timeshare Plan" from Casa Del Mar Las Residencias in San jose Mexico. The facility certainly has a beautiful location but we have experienced the most HORRIBLE situations during our numerous stays at this Resort. It would take a book to tell you of all the difficult instances but this last situation has brought my conscience to a point that I feel we really need to let others know before their VACATIONS are destroyed. The following information we have been told from employees here is that Zoetry (Recently bought out by Hyatt) is now managing the property and controls the reservations regarding what Room you are assigned. We have paid substantial dollars for this property as well as Maintenance Fees and have not been able to enjoy the property due to COVID-Construction etc... We reserved two weeks during the Christmas Holiday over a year ago. Ivan (now FIRED) had committed and promised we would get the Room we had originally purchased 6 years ago during this stay. He personally showed us on the computer that we were reserving that Suite. We also called GBS to confirm they had the confirmation and Room Number. Upon arrival we were greeted by "Patricia" who immediately informed us we were not in the system for our room and would be staying in another "Lower end unit" She told us there was no room assigned and wanted to see the paperwork. Patricia has worked here before and whether she was fired or what , has been hired back. Our experience with Patricia has been very poor. She has lied to us over and over regarding the "Bait and Switch" Accommodations once you arrive on the property. Again she gave us no choice to take the room she was assigning or leave. After paying first class flights for our Vacation we reluctantly were put in the newly assigned room on the ground floor. Shortly after settling into the ground floor room we discovered the patio doors would not lock. We called the front desk and they said they would send someone over. Three hours later, when no one arrived, I texted Patricia. Finally a maintenance person arrived but after working 1.5 hours said he couldn't fix it. The unit is on the ground floor and the Doors do not lock! I asked the maintenance guy for a broomstick to place in the track as well as the ironing board. What a Night! I have attached a photo. We are elderly and not usually here during the day but on Friday coming home from an outing received a call from Patricia stating they were moving us into another room. When we arrived at the property Patricia was busy telling lies to another newcomer and we were greeted by Arno (?) and another gal that said we did not need to know her name but she and Aldo were in charge. Very very poor Customer Skills. We said we did not want to move since we had gotten the door fixed-stocked our kitchen and most importantly my husband has to take medication. The elevator did not work and in order to get to the other room he would be climbing the flights of stairs which would not be advisable. Aldo was absolutely the most disrespectful person we have dealt with here. He said "you are moving and we are moving you out NOW" We walked back to our room at which time my husband was having some pain and they had "locked" us out. I panicked and got hold of a housekeeper and said we needed to get his medication. She let us in and he was resting Suddenly we had pounding on the door and I stated that my husband was resting and had just experienced some chest pain after the recent altercation with the Staff. Aldo said "get him up he can walk up the stairs " and with the 3-4 security guys they were moving us out! I said it was very dangerous and not wise to ask a heart patient to exert him to such a physical request at this time. They immediately started picking things up one by one -placing them on a cart and hauling them upstairs! We were absolutely appalled at their conduct and ignorance of my husbands health. This was a NIGHTMARE. I was scared to death about my husband ! What kind of people do they have in charge? This was an emergency situation and they could care less. Aldo also again threatened to put us out in the hall! No Elevator. I asked for an wheelchair but then realized there was not any way to get it up the flights of stairs. Elevator did not work! ADA????? After 3 hours of chaos and turmoil I found again that the patio doors did not lock and the screen had been kicked out of the new room. Also the lock on the main door was only half there. Real Secure???? Something has to be done with this place. The lies, Bait & Switch and incompetence of Staff make it very risky and dangerous. It's gotten to a point of Disaster. D&F

I researched all possible options before booking Casa Del Mar for our November weekend trip to Los Cabos. Hotel point redemption choices proved to be a poor value; Airbnbs didn't catch my eye; and hotel out-of-pocket rates were high. I almost cancelled our Southwest flights to SJD until I found Casa Del Mar. The online photos and reviews looked great and it was more than $50/night cheaper than other comparable options. I was sold. Boy am I happy with our selection! We rented a car at the airport and took the relatively short drive to the hotel. There's plentiful free parking right in front of reception. Walking into the hotel feels like walking into a Spanish hacienda. The building is gorgeous. Our room was on the first (second floor), with an incredible ocean view. On one evening, we enjoyed a romantic bath for two in the huge tub. We've slept in at least 15 different hotel beds through our travels this year alone and I have no doubt that the bed at Casa Del Mar was the most comfortable of them all. We slept so well both nights and the great blackout shades allowed us to sleep in. The breakfast was also top notch. On the weekends, they serve brunch in the courtyard and on other days, you order food in the restaurant. Everything was delicious. Another wonderful feature of the resort was how quiet it is. This is not where spring breakers go. This is where adults (and a few children) go to relax in peace. The pools were serene and never crowded. The beach is only steps away. Although it's not a swimming beach, it's still a beautiful place to take a walk during sunset. I was blown away by our experience. The comfortable relaxing weekend was everything we had hoped for, and more!

Note: this property was recently refurbished and was reopened a few weeks before our arrival. The hotel name is now "Zoetry's". I would assume that many of the "operational" issues would be resolved pretty quickly. The hotel probably needed two more weeks of prep time to open in an effective manner. Hotel property: Hotel is in a nice location but it really isn't a boutique hotel per se. The hotel is actually part of a large condominium complex - two or three of the 10 or so condo towers are actually the hotel . The condo owners can use the hotel facilities and you are fighting with them basically for pool chairs, dining, bar space etc. Of course, Zoetry is all-inclusive - non Zoetry users have to pay for dining and the menus have pricing on each of them. It also appears that the regular condo owners received preferential treatment - I'm assuming since they tipped for their meals while Zoetry users aren't required to tip (or don't tip as much for services). Basically you felt like a 2nd class citizen. I've probably stayed 40 to 50 times at AMR resorts and this is the first time I felt that way. Because of the all the issues I did leave the property 4 days early and relocated to another hotel. Operational issues Bar - The bar was not complete yet. Televisions were not plugged and there was no cable yet in the bar. Basically the bar felt like a cemetery - a boombox may have solved the problem (joking!) Food - half the food was great and half was horrible. Our steaks came out raw and so did our burgers on two different occasions. It appeared the cooks were not adequately trained yet. Charging: Was constantly pestered about our room number: as noted above, non-hotel guests could use the facilities and paid for meals, drinks etc. We were constantly harassed about our room number and if we were staying at the hotel. At lunch we were asked by three to four people and then the manager came over to ask again our name and room number. Restaurant service - slow would be and understatement. We waited 60 minutes one night without even getting a piece of old dry bread. We finally left - went back and ordered room service. The mushy basically raw burgers showed up. Staffing - Bottomline, lots of staff but they were actually falling over each other. As an example - walked into the coffee bar and ordered an expresso. There was five staff members and it took about 7-10 minutes to get my drink. Only two customers were in the coffee bar - it felt like there were three managers and two workers and they had to hand everything off. Management - Not strong like we've seen at other AMR resorts. Everyone was running around and no one was managing anything. Facilities - This is an old property and they are still refurbing various areas. There were holes or large dents in various walls or equipment. This is common is older properties. You may expect this at one of their Sunscape, Dreams, or Now properties - not at a Zoetry's. Bottomline - not what I expected in a so called boutique hotel and with the Zoetry brand. I would assume this Zoetry going forward may be less pricey than other hotels in the Cabo area.

The staff is not educated to customer performance that is promised on the website. I was supposed to have a junior suite, all inclusive for $5,400/week+. I had a regular hotel room! Totally not worth the price. They advertise fresh fruit daily, I haven't seen it yet. They advertise room cleaning 3x/day. I had to complain to get mine done once a day. The staff labels you as a complainer. The mini bar was not stocked daily unless I asked. If you want to just spend a lot of money on a miserable vacation, this is your place. They advertise alcohol available 24 hours a day. Not true, after the bar closes at 11:00 pm, you have to order drinks from room service, which doesn't bring any drinks. Total waste of money. I had to file a complaint with Hyatt corporate office.

We had a wonderful stay here in Feb 2021. The rooms are comfortable, views are amazing, very courteous staff and we got to see so many whales from the resort itself. The best part about the resort is really the staff, they have a genuine interest in making you feel welcomed and cared for...Francisco, Zac, Arroyo, Tania, Anna and Sergio deserve a special mention. Very friendly service by everybody, they made us feel special and we thoroughly enjoyed our time at the resort. The only thing I wished was different is the resort's restaurant menu, they have a limited menu that doesn't change. If you're staying here for more than a few days you can get bored easily of eating the same things. I'd love to go back to this place anytime!

We have stayed here twice before and it was superb. However this time, it is under renovation and they didn't manage to call and tell us. Chileno bay will actually call you and tell you if they go under renovation. Aside, from this, we decided to stay since we were traveling with a child. The bar was closed among other amenities. They were short staffed and waited forever to get our food. What topped it off was that they gave priority to the people that were receiving this presentation to buy time share at the property. HORRIBLE! I will not be coming back!

Nice place but if your going for a timeshare tour DO NOT DEAL WITH Francisco Javier. He has the worst customer service one can have. As a MEXiCAN I would never recommend this Mexican Owened resort for the worst experience one can encounter on our vacation. Absolutely no one has to experience this on their vacation.

Stayed in a condo and enjoyed the sometimes eerily quiet. The grounds are beautiful...really well manicured by the constant gardening staff. Pool by the condo isn't heated but the one up at the main hotel is. No gift shop. Didn't try the restaurant but I cannot day enough amazing things about the spa. I had an aromatherapy massage one day and a facial the next. Both were incredibly relaxing but the massage was the best I've ever had. I'll be talking about it for a long long time!!

I went to Casa del Mar for a wedding. I stayed in the hotel side but they also have condos. I stayed 3 nights. Service from the staff was 5 stars. They were very friendly and attentive.The main reason I gave it 4 was because of the lack of privacy in the bathrooms. Yes they had a big bathtub but the bathroom and shower had small frosted doors. I might be great for couples but not for family. It was very quiet around the resort and pools were relaxing. The view was amazing and I would sit in the balcony or the bed too enjoy. The breakfast had fresh waters,fruit, Mexican breads, made to order omelettes, chilaquiles, beans, coffee, pancakes, and other items. The wedding was at the resort and it was very beautiful also. We did ask for transportation from the front lobby to the airport and cabos and they were able to arrange that. The ocean was just steps away for my morning walk. They provided water and towels 2 times a day. I would recommend this resort.