Nick V.
Yelp
Know what to expect when dining at ZoZo's. When our party of six arrived, we were treated to an exceptional view overlooking Caneel Bay with sunsetting over St. Thomas in the distance. We were presented with a beer, wine and cocktails menu to start the night. Drinks were served in the Adirondack chairs on level one, and we were escorted to our table on level two. Our servers introduce themselves cordially, presented menus and an explanation of the way food would be presented. We were told that the table was ours for the night. Drink orders were taken and drinks were served. There was a significant pause before our servers returned for additional drink orders, and to take our food orders. More drinks were ordered, and then an extended pause in activity. Approximately one hour into additional drinks, the appetizers were presented. Requests for additional drinks were offered, but declined.. Then another extended wait of approximately one hour. By this time many in our group were growing tired, and very hungry. Our group through actions and words made our intentions clear that accelerating the delivery of our entrees was a top priority to continue continue a positive experience. The next thing we knew we were approached by the manager or owner who asked us to refrain from discussion regarding the expediency of our order. Approximately 45 minutes later, our main course arrived. I ordered pork done three ways , which was served lukewarm with many of the pieces of pork pink and juicy in the middle. A little bit rare for my taste. We had two orders of the bone in ribeye. One was ordered medium and the other and ordered medium well. Both came out rare and mooing. Unfortunately, many at the table were unable to finish their meals because the meat was not cooked per request. Food was left on the table for approximately one hour when our servers returned to clear the table. We waited for another 30 minutes before a prefix dessert tray was presented to each couple. While waiting for the dessert tray, we were pleasantly entertained by servers who were trapping cockroaches and throwing them over the railings. Equally entertaining was our server who accidentally dumped our doggy bag onto the floor. On this evening, we were not allowed to select which dessert we wanted, only what was presented and served to us. The bill arrived and it was $500 per couple. The $500 per couple cost included a 20% gratuity. If you look closely at the bill, there is a blank line where tip would normally go, and identified as additional gratuity. If not careful one might interpret this as gratuity and provide a compounded tip. I am anI am an ancestral virgin ancestral virgin Islander, and have eaten at ZoZo many times over the decades at all of the locations that they have operated from. This location is exceptional. The bones and structure of the resort are still there and we hope to see a resurrection. If you plan to eat at ZoZo's, manage your expectations, particularly with respect to timing of courses, and the entire time that you will spend at the location and the cost of the meal. When they say you will have the table for the entire evening, they will take the entire evening to serve you. As continentals we are custom to a pace of courses of meals and delivery times. That pace at ZoZo's is much slower. if you show up hungry, you will continue to be hungry and after a few drinks, perhaps a bit Hangry.
