Begy Uguz
Google
We had dinner at 10 William Street today and unfortunately, we left extremely disappointed.
We originally tried to book a table but the only available time was 8 PM, so we decided to try our luck as walk-ins. Thankfully, we managed to get seats at the bar. At first, everything seemed promising—the blonde staff member who served us was lovely and took the time to guide us through the menu, which we appreciated.
We ordered a few starters and mains. However, things quickly started going downhill. One of us needed to charge her phone—we had our own charger and just needed access to a power point. When we asked one of the staff members (not the blonde girl), she was dismissive and simply pointed toward the bar, saying, “Ask them,” instead of helping us directly. It felt unwelcoming.
The food also didn’t meet our expectations. We ordered the pretzel, which was decent on its own, but the bottarga on the side didn’t complement it at all—it just didn’t make sense together. Then came the beef tartare, which we usually love and have tried at many places across Sydney. This version had a strange texture and lacked flavor; it felt like eating plain minced beef. The prawn pasta was the only dish we enjoyed.
We also ordered potatoes, which never arrived. We followed up on them, but they still didn’t come, so we ended up canceling. When we asked to cancel, the same unhelpful staff member responded with, “Okay, sure,” without even an apology. It felt dismissive and unprofessional.
What shocked us the most was when that same staff member came over while we were sitting at the corner of the bar, picked up my friend’s gift bag that was right in front of us, and moved it without asking—just to make space for another person. We said nothing, only to realise they were making room for one of their own staff members to sit down!
We were honestly shocked by how poorly we were treated at 10 William Street. As passionate foodies who dine out weekly and love exploring new spots, this was by far the rudest and most disappointing experience we’ve had in Sydney. We were so excited to try this place because of all the rave reviews and Instagram recommendations, but we ended up leaving after just 40 minutes.
To anyone considering visiting: please think twice. The food was average (some even below average), and the service was surprisingly cold and careless. It simply wasn’t worth the hype.