Prema R.
Yelp
If I could give this place zero stars I absolutely would. The customer service is absolutely horrendous here. I came here to celebrate my friends and I birthday, and we very excited to try it as we heard great things, however it was by far the worst customer experience I have ever received in a restaurant. The wait staff were incredibly rude and kept rushing us throughout the meal even though we were well informed of the 2 hour limit. They would not let my friend order the preset 3 course menu, the waiter kept saying we would not have enough time to do so because they needed the table in 2 hours instead of trying to accommodate us, or even allow us an option to order and take home what we wanted. We got interrupted twice for no reason throughout the meal by the booking manager, just to remind us that we had a 2 hour limit without making any amends, just rudely interrupting us as we were trying to enjoy our dinner. No other table was being harassed the way we were with waiters and managers did with us, just rushing us and taking away what was supposed to be enjoyable experience. In addition, the menu was limited and they did not even have what we wanted, and the online selection was very different to what was actually being offered. On top of all this I tried to speak to the manager (working downstairs on Saturday October 2, Hispanic male), and instead of being understanding and trying to apologize he was incredibly rude. He just kept demanding that we pay immediately and that he needed the table and that we had to leave, and threatened to get security. Which was absolutely uncalled for and highly rude and offensive. I asked to speak with him about the matter, and he said we had to leave the table first- again just demanding payment, and that he would meet us at the bar, in which we waited for him and he never showed up to meet us, he saw us and walked away. We went upstairs to try to speak with another manager, Anthony. He was no better, he basically belittled what happened and actually said that the customer is not always right, and did not apologize and said, that there was no point being here all night complaining and insisting that I get on with my night and that nothing could be done at this time to rectify this in I quote. I asked about who else I can get in contact with regarding this matter, and he was very dismissive. This is by far the worst customer service I have ever experienced and I would not recommend this place in the least. From the waitstaff all the way up to management they do not care or value their customers and I would not recommend giving this place any business. There are so many other great restaurants in London that actually care about their customers and offer excellent customer service, that is better off going to then this place!