Devon S.
Yelp
My father ordered an arrangement from out of the country for me for Valentine's Day to be delivered on 2/13 through this florist. I never received a call until 2/16 that the shop was trying to deliver the flowers. Apparently they did not have an apartment number or my cell, which my dad clearly gave. Seeing as I work 8-7, I returned the call immediately after work and left another message with what seems like an answering service for someone to return my call. I now know every call to 106 flowers goes through an answering service instead of directly to the shop, which always requires a call back from them. This went on throughout the week as I continued to call and leave messages with no return calls. I'm returning from a work trip today (2/28) to learn from my 4 roommates (who all knew to answer the door) that the flowers still never came. I called again, only to get a call back from the rudest woman. I work in sales, and know that the customer ALWAYS comes first. There are a million other florists in the city, customer service is what makes you stand out, so I would imagine you should treat your customers well in order to be sucessful. I'm only hoping the woman actually credits my father, who was simply trying to do something nice. Also adding, my dad owns a funeral home in the region, and will be sure to use another florist going forward.