Cyn
Google
Edit:
After posting the review, the Manager finally reached out and offered to refund me back the extra charge. Although, it shouldn't take this much effort to fix their mistake, I nonetheless appreciate that a resolution was reached in the end.
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Food:
We ordered all tapas. Unfortunately, the quality of the food was quite poor. The clams were not cleaned properly and each bite was full of sand and broken pieces of shell, it was very unpleasant to eat. The Bo la lot (which also happens to be the most expensive item in the brochettes/skewers section) resembled the driest meat balls with a powdery textile. The mussels was the only dish that tasted good. But since the seafood was not cleaned properly, we all had diarrhea when we got home. The cocktails were on the sweeter side, though that is a personal preference.
Service:
We came in as a family for dinner and they were able to accommodate our toddler and infant. Like the other reviews have mentioned, service is very slow even though there were 3 servers at this small establishment that night. The service was disorganized and it was really hard to get the attention of anyone. The food took almost 45min to come out, not ideal when you have a hungry toddler. They then charged us for an order of soft-shell crab that we never received. Mistakes happen, so that's no big deal. We called them an hour after we left to give them a chance to fix the mistake and they promise to have the manager to call us back. No one called. I was never able to get to the Manager after calling multiple times over a week. I am informed that the Manager is seldom there but he is aware of the situation and he doesn't have time to fix it.
Please note that charging someone without providing the good or service is considered fraud. I can not recommend a restaurant that believe this is ok. I really hate posting negative reviews so I waited a week before posting, giving them plenty of time to rectify the situation.