124 on Queen Hotel and Spa

This place is truly a hidden gem. From the incredible staff, who are so welcoming and accommodating, to the lovely appointed rooms, and the service!!! Have a drink at the bar or outside garden and you'll never want to leave. Special shout out to Cindy who made this weekend getaway a perfect memory. She quickly and thoughtfully accommodated a room change to make our stay even more special. We are extremely impressed with her level of attention and service. Can't wait to return.

We have stayed at 124 on Queen several times and have enjoyed the facilities, service and location. However, this stay was a tad disappointing. The room was quite dark with limited light from one main small window. In addition. The toilet was not functioning properly and the shower drain was clogged, resulting in pooling. We had the unfortunate experience of listening to a rather violent argument between a couple staying in the next room which resulted in slamming doors and foul language being exchanged. When we asked to be moved to another room, the hotel was filled booked. We were however told to call immediately if it happened again and they would deal with the disturbance immediately. Everything else was wonderful - the room was clean, cool and well stocked with whatever we needed. In addition, the front desk staff was very accommodating in their attempts to rectify the situation. Excellent staff. To conclude, despite the bumps in the accommodation road, we really enjoyed our anniversary weekend and would stay at 124 on Queen again!

Quickly has become our go-to for relaxed evenings with friends. Tucked away just steps away from the Main Street in Olde Towne the vibe is almost tropical with a chic covered patio with glass walls which are left open weather permitting. Service is excellent (thank you Zara!) and the good offerings always delicious. From salmon, to pasta specials and the burger…short rib and beef?? Outstanding

Having been staying here for the past few years and it is an outstanding hotel with an amazing location. Rooms were comfortable and very clean. Rebekah was an outstanding server for dinner after theatre and went above and beyond to offer suggestions and was extremely helpful as well as everyone servicing us at the check in and out. We had an enjoyable stay.

This hotel is stunning. As someone without kids, I really appreciate this place. The service was so personal and friendly. Check out was so convenient via text. The rooms have every detail and need down to a tee. The view of the gardens was absolutely beautiful, colour changing fireplace was so cool! It was very clean and smells so good. Finding the parking garage was a bit of a challenge. There are tons of shops on the street to look at and it's a short distance from the water and wineries. Restaurant and spa on site for convenience and relaxation. As amazing as this place was it was about $500 per night for a standard 2 queen bed room and I stayed on a Thursday. I found this to be way overpriced. I was here on business but would not return for a personal trip as the price was too high.

What a lovely hotel! We came for a one-night midweek getaway and stayed in a Signature Premium King room—it was recently renovated, very spacious, and comfortable. We had drinks at the bar, which were excellent, and the staff was super friendly. The front desk staff also helped us get dinner reservations, which was much appreciated. There's a Starbucks right next to the hotel, so we grabbed our morning coffee there too. Overall location is great - close to grocery store and at the beginning of the main strip- perfect for strolling! Parking was a bit tricky to find at first, but once you're in, it's spacious and easy to navigate. I also booked a spa treatment that was advertised through the hotel via text—very convenient and easy to enjoy. I enjoyed very much attention to details- like access keys or water bottles. Nice touch! If I had one suggestion, it would be for the spa front desk—ladies were lovely but little disorganized and the desk itself was messy and dusty. For a spa, I’d expect a cleaner and more organized setup. Overall, I highly recommend the hotel and would love to return—hopefully next time the spa front desk is freshly dusted!

This is a well-thought out boutique hotel. I stay in a lot of bnbs and boutique hotels and the quality of things are rapidly declining. But NOT here, you can feel the quality and pride in this establishment. From the memorable scent that hits you at the door, to the luxurious bedding to the thoughtful complementary products left in the room, this place has thought of all the comforts. It was pricy in the high season and there are a few things we would like to see in our future visits. I found the elevator entry to our rooms far too congested with it opening into the bar. I felt like I was interrupting when I stepped out of the elevator every time. I think staff, especially, need to be more aware of guests passing through this area and prioritize guests moving through the hallway. It’s was challenging with our luggage and shopping bags. We ate at the restaurant, we both thought it was delicious. I ran into the owner (or one of them) and he was so pleasant. Stopped and introduced himself, he offered me much of his time to discuss our trip and how we enjoyed our stay. I was flattered for that time and honest care in my stay. This is a treat for us to stay in a special place like this. I look forward to future trips. All the seasons in Niagara are stunning this place is so local and really convenient!

Everything about the room was very lovely, it had a nice homey vibe. We did find a stain on the comforter but not until the morning. I would give them 4.5 stars of i could. I just felt it was a little too pricey for what it was.

What a wonderful hotel. This hotel is as close to perfection as there is. Desk staff went out of their way to make certain that we were comfortable and had a safe place to park our large SUV. The room was magnificently appointed, spotless clean and easily accessible to Queen St. There is even a Starbucks attached to the hotel. It doesn't get better than that! The location of the hotel is wonderful being situated on the main throughfare (Queen St) where shops, restaurants and theatres are within a few minutes walk. I cannot wait to return to Niagara on the Lake and stay at the 124 again.

This hotel and spa located in the center of the town was just so lovely. My mother and I were given the handicap room which was large. The spa was also large and the restaurant located inside was tasty with a great bar and cocktails. I have a little experience living with a handicap person as my sister was in a wheelchair for almost two years and I found the room to not be the most accessible for an actual disabled person. The buttons for the doors didn't work and the "automatic" doors were really heavy. The bed did not seem like an easy transfer from wheelchair to bed either as it was a little high. And the door to the actual room did not have a button on the outside so if a disabled person was alone, they would have great difficulty opening this door. It also did not close unless pulled shut. I found this out when I came back to my room after dinner and found the door slightly ajar. The spa was great. My mother and I did the hydrotherapy circuit and were there for about 2 hours. The snow room was different than anything I've ever tried and was a good alternative to a cold plunge. I was slightly disappointed when I arrived and sat at the restaurant and they didn't have several of the food items I wanted to order and the staff failed to inform me that I could only order brunch. However what I did end up getting was very tasty and I couldn't complain but about that. The grounds were very modern and tastefully designed to allow for a peaceful experience amongst the guests. My only regret was that I could not stay here longer!

The spa experience was poor and over priced for what it is. If you did not go to many spa , this may feel grand , but it really isn't . They should offer the hydrotherapy - like warm pool and just a shower . Steam room is not heated enough and the cold pool is not cold . Overall lackluster experience at its best . Front desk can use a bit of a friendly attitude but they looked over worked . Also the manicure for over $100 is certainly not worth it . I suggest you find another place .

Very nice establishment and friendly staff. I had a great time celebrating my anniversary with my hubby. The spa was nice, but not very big. Beds and rooms were comfy. Enjoyed my stay. Breakfast each morning was delicious.

We stayed two nights over a long weekend. Beautiful hotel and entirely renovated. We booked a deluxe king room and they upgraded us to one of their brand new suites. I think we might have been the first people to stay in there. Modern, comfy and everything you'd want in a suite. Fireplace, sitting area, two large tvs, etc. Nice staff and the perfect location. A bit pricey but that's to be expected for the May long weekend.

We did not stay at the hotel but only went there for the spa. It was my first spa experience. The spa experience wasn't as relaxing as I expected. We understand that it was a Saturday, so service was a little slow and we waited for a while for someone to greet and check us in. When we got in, I honestly thought it was very messy - robes and towels were scattered everywhere, not many places to even sit and have a snack....it'd be nice to have more hooks for guests to hang their towels/robes. Also, a lot of empty plates and beverage glasses were left on the tables, definitely feels like there weren't enough servers to service the spa. There were only two servers running around the whole place with maybe 20+ guests. Again, I understand that it was a busy Saturday. Even though the spa was understaffed, the staff was still friendly and nice. At the Spa, there were quite a few amenities for us to enjoy. There was a big hot tub, a steam room, a snow room, a sauna room, a pool and 2 sensory showers. Going to the Snow room straight from the Steam room was quite interesting.....but here's the biggest problem from our experience, THE HOT TUB. Without even putting our face in the water, our eyes were burning and we kept tearing while we were in the tub. We overheard other people complaining about it as well. By the time we were finished with the spa experience, I went into the change room and realized my bikini top was completely discolored and ruined. We complained to the lady at the front desk and she called for the manager of the spa to come out and handle our situation. She apologized and first she offered to compensate with their alleged expensive $400 bathing suits...not my type of bathing suits so I declined. She was then nice enough to offer to compensate for the cost of the bikini top. I appreciate that she followed up with us via email the following week and we finally got the money back after a week. She mentioned in the email that the issue with the water was that there were too many people in the hot tub that day and the pool couldn't regulate the ph levels....all of which doesn't really make sense to me so I'm not buying the explanation. If the pool couldn't regulate to proper ph levels, why did they overbook in the first place? Seems like there's a deeper issue that we don't know about. In my personal opinion, I'd like to think that if you have a spa business, there should be daily check ups of the chlorine levels of the pool before you let customers in. This unfortunately wasn't the case when we were there.

This was absolutely the most adorable hotel we've ever stayed at. Room was small but comfortable and very clean with double sinks in the bathroom. The lobby bar was where you could find us every night for a nightcap to talk to other visitors or the friendly bartenders. Don't skip the spa! That was the highlight of our trip! Bikes are also included in your stay. We will be back!

We stayed here for 2 nights. The room had a comfortable king bed and very large bathroom with double sinks and two skylights. We we very happy with our accommodations. Easy walking to the downtown shopping and restaurants. Nice robes and a in room safe.

Spa is really good. I like this cozy town and I am happy to find one more place which is awesome. I had facial. Me and my skin thanks for tender and warm service. Everything was pleasant: Interior, atmosphere and service.

This hotel is top notch! From the time you check in to the time you leave you can expect white glove treatment. Reception walks you up your room to show you the amenities, the caretaker Mark saying hello and sharing many local spots to go, and housekeeping who wished us a safe trip home. The rooms are very clean, the beds are comfy, the bathrooms are roomy and provide nice products. Our building has a rooftop which would be lovely in the summer. There is a wine bar just steps away, a restaurant too (read my review on that place). I wish I had time to check out the spa as that looked awesome! This location is in the heart of Niagara on the lake you just can't beat it! If I ever get back there this is the place I would stay!

We've stayed at nearly all of the Vintage Inns, and have been somewhat dissatisfied of late with the lack of attention to details. We decided to try Q124 this time around. The room is exquisite. Nicely done, crisp details, and L'Occitane products. I also love that they stock the fridge with water everyday. Keurig and coffee in the room. Also, I appreciate the robes and large towels. The bathroom has a lovely and spacious walk-in shower. Bathroom also contains a powerful hairdryer and makeup mirror- which I love. The room also has a writing desk, two chairs, and a great view. We stayed in 407, which also has a super awesome rooftop patio (with lots of seating!) that you can go up to at anytime (I read out here one morning). And I must add that the bed and pillows are ridiculously comfy - I was well rested both nights we stayed!! - love that!! The place is also convenient. Besides the award winning Treadwell restaurant, they also have a super cute wine bar, which we ate and drank at. The lovely lady working knew quite a bit about the wine in the region. I got a wine flight, my hubby two glasses of wine, and we ordered a delicious charcuterie board. Starbucks is downstairs for a light breakfast bite and all the other NOTL attractions are well within walking distance. We will be back!!

This is a very cute, very clean, very updated hotel. We were pleasantly surprised by the size of the bathroom, lots of room to move about and it was much larger than most small hotels. My husband kept saying that it felt more like a suite than a standard hotel room. Everything was amazing, we would definitely stay here again!

Taking a chance on a new venue (typically we book with the exceptional 100 Fountain Spa at the Pillar & Post Hotel) my mother & I booked treatments at the Q Spa at 124 on Queen. We will NOT be booking again. My mother had the Deluxe Eminence Organics Facial. On the positive side, she thoroughly enjoyed her treatment, the products, and her esthetician. She even purchased some of the recommended products on the way out. Unfortunately, this is where the positives end. I booked a 60 minute RMT massage, and was sorely disappointed. I have been so fortunate as to have enjoyed many massages in both spa and clinic settings, and I have to say my experience yesterday was by far the worst treatment I've ever had. My therapist was rough, inexperienced, and seemingly ignorant to my level of discomfort. I was berated for being too tense, encouraged to let my head and limbs 'be heavy' only to have them dropped back onto the table. I experienced a variety of 'oddities' in the positions I was put into, and the type of "massaging" that was done. The massage table was rocked back and forth, a pillow was jammed between my knees with no notice, and a hot towel was ripped from behind my neck with a motion not unlike the one you'd use when starting a lawnmower. If I was told this was my therapist's first time giving a massage, it wouldn't come as a surprise. Once my treatment was over, I returned to the change rooms to shower. In the shower I found a used bar of soap, and two half-empty bottles of shampoo. Upon exiting the shower, I realized there were no towels in the room whatsoever. I used a small washcloth found in the toilet area to step out onto. It turned grey with dirt and grime from the change room floor. I resorted to using an extra robe to dry off. The change room set up was beyond dysfunctional. In order to have a modicum of privacy in the all-glass shower, I had to lock the door to the change room (a door that opens immediately into a hallway). Since many lockers are housed in each change room, locking the door meant I had to bar other guests from accessing their items. Further, the door's proximity to the hallway meant guests had to change in the toilet areas. Hardly luxurious, and very much an inconvenience to other guests. Upon checking out, we waited for ages to get our receipts. My credit card had to be charged twice, as the clerk forgot to add the gratuity (which, based on my treatment, I probably shouldn't have even given). Other guests checking out of the hotel at the same time were advised they couldn't have receipts printed at all. I can understand having technical challenges, but I had the same experience back in May when I purchased the gift card for my mother's facial. Both days (months apart) we were all advised that the clerks were 'getting used to a new system'. It is not often that I'm inclined to write a a review about my experience with a business. However, I felt our incredibly disappointing experience yesterday warranted review. I do hope they'll re-evaulate their offerings, the level of professionalism amongst staff, and the amenities in the spa. Niagara-on-the-Lake is certainly not lacking in top-notch spa facilities. We took a chance in booking here, and I can definitively say we will not risk a lacklustre experience again in the future.