Marvin G.
Yelp
Thirteen Coins plus 4 %
We had an enjoyable dinner sitting at the counter, skilled chefs in full view as they worked. The thick retro furniture helps keep the noise level down and gives the place a pleasantly clandestine ambiance. Our server was attentive and genuinely friendly. Calamari steaks were good. None of the food was truly outstanding, especially for the price, though the whole experience made it worthwhile.
With one significant exception. Upon presentation of the bill, I was surprised to see a 4% service charge added. This was not, as it clearly stated, a mandatory gratuity that would be shared with staff. I had seen no indication on the menu that each dish was actually offered at a price 4% higher than printed. Nor have I found any indication that this practice is illegal in Washington State, though it contradicts notions of basic contract principles, where an actual meeting of the minds is necessary to make a deal. That is, imagine putting $50 of gas into your car, only to have a burly attendant sidle up and announce you owe him another two bucks before you can leave.
Of course, there was no "burly attendant," but that character existed in other forms. There was the desire not to make a scene. There was the wish not to focus on something negative and ruin an otherwise pleasant evening. There was the desire not to want to appear cheap to a date. There was the vague suggestion I had somehow unwittingly agreed to the 4% upcharge and thus would be in the wrong by refusing to pay it. No doubt, some people don't notice the additional charge, and some may mistakenly think it is a built-in (albeit absurdly low) tip, if they don't read all the verbiage on the receipt.
As much as I appreciate that running a successful restaurant is not easy, this practice feels like a "gotcha"! moment. Why not slip on an extra 10%, or 60% on the bill? Is it because at 4%, most people quietly acquiesce, if they notice at all? I don't care how the restaurant spins it, I don't do business this way.