Jennifer L.
Yelp
This was sent to management 4 days ago and they have chosen not to respond.
I am taking this opportunity to convey to you the absolutely horrible experience my husband and I had at 13 last night (Thursday October 26th). I had considered posting a public review online but I think that a private email might be more beneficial to your restaurant.
We arrived at 13 at approximately 5:45 PM. It was fairly empty. We sat at the bar. I ordered a Pinot Grigio and my husband ordered a beer. The "manager" (older, white hair man) told me he had "just given all of his white wine to Bamboola's so if I wanted a glass of white wine I had to go across the street". I'm not sure why a "manager" would give ALL of their available white wine to another bar, across the street, which doesn't make much sense in itself, but then to tell a customer to leave and go across the street if they wanted wine is even more perplexing. I opted for water.
We ordered our dinner at about 6 PM. I ordered an eggplant po-boy. My husband ordered chicken wings well done. My food arrived at 6:30. It had a side of blue cheese and hot wing sauce on the side, which typically comes with wings. This raised a red flag. I asked the waitress the status of my husband's dinner. She snapped: you ordered them (wings) extra crispy so it takes longer! I didn't want to eat in front of my husband, but I also didn't want to eat a cold eggplant po-boy, so I ate. At 6:40 (40 minutes after placing the order) I called the waitress over and asked her to back out the wings from our tab because we had tickets to a 7:00 PM show and we weren't going to have time to stay. She turned around, went to the kitchen and suddenly, the wings appeared! They were barely cooked. The chicken skin was still white and they were not even tossed in wing sauce. Obviously, the order was lost, misplaced, and/or forgotten. There was no follow up by the bartender (she was too busy talking to a couple of people at the opposite end of the bar) despite asking about the order a couple of times.
The time is now 6:45 PM and we asked the bartender to take the undercooked wings back and remove the charge from our tab. She got an attitude and said she didn't know how to do that. Out comes the "manager" and he too said it's a new system and he isn't sure how to credit the credit card. This task seems like a routine transaction so there is obviously a total lack of training or the "manager" just didn't want to deal with it. My husband watched the "manager" fumble for a few minutes and then out of frustration said: the wings were $13 the beer I ordered (after we had paid the tab) was $5.00-$6.00 so just give me $7.00. The "manager" replied I have to figure out how to open the register. Again, a routine transaction that the "manager" couldn't perform. Finally, he got the register open and handed my husband a $10.00 bill.
No apologies for the terrible service or entire experience.
We had been to 13 a couple of times before and had good service and food. Then we noticed it closed. When we were eating at the Junction a few weeks ago, the bartender told us it was being re-opened by the same owners as the Junction and Molly's. We decided to try the newly opened 13 since we like both the Junction and Molly's. If this is true, (same owners of Junction and Molly's) I am surprised. What a disappointment. We will not be going back.
Note: this restaurant is not affiliated with Molly's or The Junction. But is affiliated with Bamboula's.