13755 Fiji Way

Venues & Event Spaces · Machado

13755 Fiji Way

Venues & Event Spaces · Machado

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13755 Fiji Way, Marina Del Rey, CA 90292

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13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null
13755 Fiji Way by null

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Cruises with fine dining, dancing, and spectacular sunset views  

Featured in The Infatuation
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13755 Fiji Way, Marina Del Rey, CA 90292 Get directions

cityexperiences.com

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13755 Fiji Way, Marina Del Rey, CA 90292 Get directions

+1 310 301 6000
cityexperiences.com

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Sep 10, 2025

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10 Exciting Things To Do & Eat In LA This 4th Of July Weekend - Los Angeles - The Infatuation

"If you’re on the Westside this weekend, the best place to see the fireworks is in Marina Del Rey. There are plenty of free vantage points like the Fisherman’s Village, but if you don’t feel like craning your neck around a man with two children stacked on his shoulders, check out any of the marina restaurants who all are offering drink and food specials, and most importantly, a table to sit at." - Brant Cox

https://www.theinfatuation.com/los-angeles/guides/exciting-things-to-do-eat-in-la-between-july-1st-4th
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Harriet B.

Yelp
What a wonderful Marina del Rey "Valentine's Day Premier Dinner Cruise" celebration that my 76 year old boyfriend and I (71 years old) shared on Valentine's Day, 2025, for 3 hours--with over 100 loving couples (I'm sure we were by far the oldest), champagne, a delicious 3 course meal, roses, music, a ride around the marina, great scenery (we had a window view!), free access to relax in the lounge or roam around the 3 level ship, and more!!  City Experiences/City Cruises, the ship's chef, and the entire staff I dealt with were excellent at accommodating my "special needs" relating to mobility (I use a walking stick) and food (I have problems swallowing food as a result of the long-term side effects of radiation I had many years ago). I also am a vegetarian. Kudos also especially go out to our personal server, Jasmine, who went well beyond the call of duty, making sure everything was fine - everything was phenomenal! I even got to meet the kind captain of the ship who made an exception, allowing us to pre-board before the 6:30 pm scheduled time to get out of the freezing cold & keep warm. Prior to embarking, we had fun walking in the few opened shops along Fisherman's Village. Prior to booking the event, within a few hours, I always received helpful and thorough written responses from "City Experiences" to my many inquiries! I highly recommend City Experiences if you'd like to plan a local or faraway cruise (for the day or longer) no matter how old you are and especially if you have special needs and are usually hesitant to embark on any excursion.   https://www.cityexperiences.com/
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Mahira R.

Yelp
I went on a Sunday brunch cruise with City Cruises a couple of years ago, and it was such a great experience -- smooth vibes, classy music, delicious brunch and pastry selections, and amazing drinks. I had the best time and told everyone about it. So naturally, for my birthday last year, I booked a holiday dinner cruise, expecting the same charm. The boat was beautifully decorated for Christmas and I was ready to celebrate. But to my surprise, about 90% of the boat was taken over by a single corporate group. It was basically their office party -- and the band, DJ, and entertainment catered exclusively to them. As a result, my partner and I felt like background characters at someone else's celebration. Don't get me wrong -- they were clearly having a good time. But it felt invasive. The energy was chaotic, the music was too loud to enjoy dinner, and the whole vibe was miles away from the relaxed brunch I remembered. I left with a bad headache and honestly, disappointment. Our server was lovely, though -- super attentive and kind despite the madness around us. Suggestion for City Cruises: If you're going to book such a large corporate group that takes over the entertainment and ambiance, just make it a private event. Don't leave a few random tables for non-group guests -- it makes the group feel like they have to "share" their party, and it makes the rest of us feel like we don't belong. Nobody wins in that setup. Still holding on to my brunch memories, but if I book again, I'll be making a lot of calls in advance.
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AnSa F.

Yelp
Vegan options!!!! My sister bought me for my birthday. They gave you champagne on your way in. . Super friendly waitress Katie P. The night is just starting so far everything looks perfect . They have beef and chicken also
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Constance O.

Yelp
Ambience, beautiful wooded creek hillside dining A+, Service, so positive and attentive, A+, the food? Wow! Loved the braised short ribs, brussel sprouts, potato leek soup and the herbed bread! Absolutely delicious. So great, we went back the next day for the breakfast. Another show stopper -- bacon was the best I have ever had. Loved it. (And visit their unique bookstore!)
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Jessica M.

Yelp
I went on the brunch cruise with bottomless mimosas! I wanted to give this experience 5 stars but the food was not at 5 star level in my opinion. Everything tasted well and was seasoned but some food items I liked more than others. The overall experience was wonderful! It was an elegant time and the staff was impressive beyond accommodating! The staff and ambiance get a 5 out of 5!!! **Hands down phenomenal** Pros Nothing tasted bad Wonderful staff Beautiful boat and scenery Never ending champagne Breakfast and Lunch (variety options) Cons Pricey and lots of extra fees added to booking Food was a hit and miss Money well spent! I recommend 10 out of 10!
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Roy R. P.

Yelp
Some friends invited me on a City Cruises Marina Del Rey Bottomless Mimosa Brunch Cruise. This doesn't mean "bottomless" like the sailor suit Donald Duck wears. This means as quickly as you drink your champagne or Mimosa someone is there to refill your glass. The champagne and orange juice are served separately, so you don't have to have a Mimosa. I just had champagne. We were aboard the Entertainer. There are two decks with food buffets, chairs and tables. There is a different selection of food on each deck. It's all explained in the menu so it's easy to find what you want. There were all sorts of baked goods and desserts on both decks where there were buffets. There was also an upper deck that was open. Since the entire cruise was within Marina Del Rey there was no feeling of motion at all. If you closed your eyes you would have no idea you were on a ship. You don't have to worry about getting rocked around in the wake of a large ship since there are no large ships in Marina Del Rey. These cruises would be a wonderful adventure for a professional eater. There are vast amounts of food. Everything I had was very good. However, since I am, at best, an amateur eater, I didn't eat very much since I never eat very much. (Private Thought: City Cruises my wish all passengers were like me.) Did drink a lot of champagne however as I am probably a professional at drinking champagne and I wasn't the one who was driving.
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Mo F.

Yelp
DineLA dinner cruise. Caesar salad (good dressing), roasted vegetable salad, pasta (bland/ not good), roasted Veggies/squash (good), roasted potatoes, miso salmon (good), jerk pork w/black beans and plantain (not jerky), beef. They greeted everyone with a nice mimosa and great service. They did forget our preordered hummus platter, but brought during dinner.
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Rob M.

Yelp
Wife, son, and I booked a sunset cruise on Thanksgiving. Very easy process from online booking to boarding. Special props to our waitress/server Macy, she was awesome! Sunset views were outstanding, especially from the upper deck. The DJ was playing some great post-meal music. The dinner buffet itself was filling, but could be improved. They actually ran out of ham and the mac and cheese was bland and cold. When the salmon was brought out, it very quickly ran out. I actually tried twice to get some, but had no luck. Overall, I'd say it was worth the cost, but the food has room for improvement. Our server (Macy) deserves top ratings!
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Shannon W.

Yelp
A fun way to celebrate. We did a brunch unlimited mimosa cruise. Echoing that, it attracts an outstanding svc and a friendly crowd of people. The food was what I expected from a nicer catering svc, which was good enough for what it is. I enjoyed the cleanliness of the boat; the bathroom is usually a good sign. I didn't go to the boat's top until half an hour before returning to port, and I mostly ignored the outside of the ship, but I still had fun and enjoyed a sunny day. Enjoyed the musician's anniversary/ birthday/ special occasion shout-outs
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Sue R.

Yelp
From the amazing staff, being greeted with a glass of champagne at check in, to a delicious brunch buffet , THIS is the best place to celebrate milestones and special occasion! Check out our adventures @TripoutwithSadieandRandThom
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Lance C.

Yelp
My wife and I enjoyed our champagne brunch. Great customer service. We toured the Marina del Rey ..for two incredible hours. We enjoyed bottom less mimosa. While sailing thru our beautiful Sunday. Almost wedding anniversary time for us. This was a nice gift from some of our great friends. The buffet was eye appealing and well worth the wait. All the breakfast goodies were delicious. Eggs and sausages , salmon, potatoes, waffles, steak. Dessert were good too.

Janet J.

Yelp
Celebrated my husband's 60th birthday last night on this amazing cruise. Our servers, Dre' and JD, were amazing! Not only did they take care of us the entire night, they made us feel like they were family. Called us by our first names. We had our two granddaughters onboard, and they were so charming with them. The 3-course meal was amazing!! DJ Kelly Kel had our whole family up and on the dance floor. It was one of the best nights spent with my family. Thank you, City Cruises!
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Michelle L.

Yelp
purchased tickets on groupon for a saturday brunch cruise for my fam to celebrate my birthday my dad wasnt feeling well, so lost out on his ticket.. check in was easy via the groupon app, had to show the QR code we boarded 30 mins prior to the cruise time of 11am the entire staff were very accommodating and service was great our boat was very spacious and clean everyone was offered cider or champagne upon entering we were shown to our table (window seats) on the second level the logistics of boarding, checking in, getting up to get food and exiting went very smooth the speakers on our level were not really working, it was hard to hear anything, very muffled there was live music, one man band, singing all the tunes, again if the speakers weren't muffled, it would have been perfect i was not feeling well due to a bit of feeling sea sick, even tho i took dramamine prior to boarding, so after i ate i immediately went to the top deck to enjoy the scenery and get fresh air i wish we went out further, it seemed like we just sat in the harbor for a bit before returning to port the buffet was wonderful, a good mix of everything drinks: juices, teas, coffee, water ..all included overall, i was pretty pleased with my experience. def want to book again so my pops can experience it parking: Fisherman's Village Marina, 13755 Fiji Way, pay at the electronic pay stations. this time around the pay stations did not take cards for some reason, had cash on hand 0-2 hours = $2 2-4 hours = $4 4 - all day = $8
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Nicole R.

Yelp
My husband and I did the sunset dinner cruise. We paid extra for a guaranteed window seat and romance package. Upon arrival we noticed every seat was a window seat so we felt a little scammed on that. We were expecting a calm romantic vibe, but instead were put in an area where there was a DJ and blaring music. My husband and I couldn't talk or hear each other the entire time. While the food and service was decent, we felt like we were at a dance club rather than a romantic cruise and other guests we spoke with felt the same. Nobody there wanted to dance since we signed up for a dinner at sunset, not a party bus. We also would've appreciated a boat with more deck space. The only space to enjoy the water was the very back of the boat where all the motor fumes are. The boat "Just Dreaming" only does a couple circles around the harbor and it seemed like it took forever with not much to see. Overall, it was not a great experience.
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Maria G.

Yelp
This experience was amazing. From the moment you step in the crew gives you the VIP treatment. I loved every single thing about this cruise. The staff were polite, presentable and attentive. Our server name was Suzi, she made sure our champagne glasses were never empty. We were also celebrating two birthdays and Suzi made sure that they had a great time. The food was delicious. We went on the brunch cruise which had a breakfast buffet and brunch buffet available. All the food tasted amazing. Of course the best part is the view you of the ocean while cruising on this yacht. One recommendation I will give is you pay that extra money for the window seat, it is so worth it.
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Lynda T.

Yelp
What a great experience! Took my friend for a Champagne Brunch Cruise, and we had a wonderful time! Our waiter kept the bubbly flowing all cruise long. The buffet was filled with tasty treats, and there was a guitarist playing awesome music. We saw many seabirds, seals and pelicans on our excursion around the Marina. It rained in the morning, but cleared up before our cruise, and it was a lovely cool day. This was an awesome experience that I will definitely do again! Highly recommend this great cruise!
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Cecilia L.

Yelp
What a magical experience! My girlfriends and I came to celebrate a fellow gal for her birthday! We were greeted with a group photo op and didn't have to wait very long to enter our awaited 2 hour excursion. Once aboard, we were greeted with champagne flukes and happy happy faces! Checking in was a breeze and were taken to our table upstairs with a view! It was lovely! Once seated we were greeted yet again by our waiter or server who was nonetheless amazing! So helpful and friendly it was the perfect morning! Unfortunately the clouds were full bloom that day because you know, Los Angeles! Nonetheless, ambiance was great, live musician great chill vibes and awesome brunch items! Fresh fruit, eggs, bacon sausage, lox spread with bagels and all! Not to mention the delicious potatoes, and waffles. There were two type of brunch set ups, one for the early risers and the 1st deck was for the late risers, lunch foods. We had such a great relaxed time! Would definitely do it again! Hopefully when the sunshine's and we can do more activities outside. The only downside I think was the stench of the marina lol other than that, recommend
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Giavanni G.

Yelp
Yesterday was very pleasant, a very memorable enjoyable stress free Thanksgiving. A special mention to Queena P. the event manager who accommodated my Uncle who was in a wheel chair and Kevin who assisted as well. It was a Thanksgiving Buffet, there was Turkey, Tri Tip Roast and Salmon. Salmon was tender well flavored, tri tip too. The mac n cheese had a white sauce that was light but good, I prefer a different style but it wasnt the worst. I really liked the salad and the green beans. The food overall was a 7.5/10 there were some highlights and some options that were forgettable but for a holiday meal it was great. The cheesecake dessert was some of the best cheesecake Ive had in a while.
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Aftin J.

Yelp
I forgot to take photos of the food however let me just say that this was a lovely Sunday brunch to spend with family. Glasses stayed full, staff were friendly and accommodating, and entertainment and views were great. Such a fun morning out.
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Nikki B.

Yelp
My mom booked the Champagne Brunch cruise for my sister's bachelorette party. Before boarding one of the crew members took commemorative photos of our group so she could remember this special occasion. As we boarded the Just Dreamin' we were handed a glass of champagne (or sparkling apple cider) to get the festivities started. The boat was nice, spacious, and was comprised of three levels. The top is the dining area, the middle is where the food is served. It also has a lounge area and bar. There is also another lovely lounge area and bathrooms located on the bottom level. I was worried about motion sickness but the boat travels at a slow speed, so it wasn't an issue. Once we were seated at our tables our fantastic server came by to introduce herself and gave us the run down. The food is served buffet style and each table goes down one at a time in order to avoid long lines. It was a nice assortment. Scrambled eggs, French toast, bacon, Danishes, croissants, roasted potatoes, pasta salad, fresh fruit, two different types of salads, smoked salmon, and a carving station. There was also a dessert table with cheesecake, petit fours, brownies, and lemon bars. The food was fresh, warm, and delicious. The dressing for the salads was on the side, so the lettuce didn't get soggy, which I appreciated. The roasted potatoes were so good. I loved the seasoning. The food was plentiful and many went down for seconds and thirds. During the 2-hour cruise we enjoyed live entertainment, took in the spectacular views, snapped photos on the deck, and enjoyed free flowing champagne. Our glasses were never empty. As we were leaving, one of the gals was on the dock with a platter of macaroons & petite fours, so I grabbed one to enjoy on the ride home. Everything was efficient and well organized. All the crew members were friendly & professional and the service was excellent. I would definitely recommend.
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Nicole W.

Yelp
We took this cruise for the mothers day brunch cruise. Kenzie was our server and she was phenomenal! Our glasses were always full! Dirty plates were always removed and all with a smile on her face! The rest of the crew was great too! Super friendly, food was delicious, bartender was amazing and the 2 hour cruise was beautiful. Highly recommend!
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Christina P.

Yelp
We took a cruise for a birthday brunch in June. While the concept was great, for the price there could have been less meat in the buffet and more variety of breakfast foods. I enjoyed the bottomless mimosas and the boat was well appointed. I would be interested in trying a dinner cruise for a different vibe.

lola f.

Yelp
Excellent! Went with my sorority for a retreat. Upon boarding, we were greeted with beautiful smiles a glass of champagne. Our party had a private room and a server assigned to our group. He was wonderfully accommodating and friendly. Once we sampled the cuisine, we made our way to the top deck to soak up the sun, fellowship, and take advantage of the Instagram-ready scenery for photos. In the midst of conversation, I realized that I'd left my champagne downstairs. No sooner than I had the thought, several servers flooded the deck with chilled bottles of champagne and glasses in hand. It was like a dream. We finished taking our pictures and returned to our table. Disembarking was a pleasure as well. The passengers were all met with applause and cheers. I felt like a celebrity. The experience was amazing from start to finish. I highly recommend.

Liz S.

Yelp
I have done the brunch cruise many times.. I will keep going.It's nice little get away, food is good , the waiters are all great and friendly...I love the mimosas ,glass never empty...I def recommend

Ria T.

Yelp
My partner and I got to experience the Entertainer for Fourth of July. Overall it was a great experience! We did the sunset/dinner cruise. Our server was great. Everyone was friendly. Restrooms were clean. Views were lovely.
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Avocatis I.

Yelp
Totally fantastic experience, really wonderful time on their cruise boat around the marina, with great dinner and dancing.
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Nikiah H.

Yelp
Enjoy a nice brunch today celebrating my father's birthday/retirement/anniversary. The cruise was very enjoyable. We were fortunate enough to be serviced by Amanda. She was very attentive and accommodating. The food was very satisfying and the champagne was flowing. The live music was pleasant and the boat ride was smooth. I'd recommend this for a weekend brunch!
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Norbert K.

Yelp
City Cruises by Hornblower offers a variety of sightseeing and dining cruises around Marina del Rey.  Public cruises leave from Fisherman's Village off Fiji Way.  Charter cruises are also available for groups up to 500 people or so.  We've enjoyed many City Cruises over the years.  Crews are friendly, professional, and helpful.  City Cruises also operates the Marina del Rey WaterBus ... our favorite summertime water ride in the Marina.
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Naveen W.

Yelp
Amazing service, amazing staff.. Me and my friend celebrated my birthday brunch on the Endless Dreams cruise.. our server was Brian and he was very attentive of our needs and really made me feel special on my special day. He was so sweet; he got me a sailor hat and some dark chocolates for my birthday. Upon arrival we were served apple cider and the brunch had a great variety with a lot of vegetarian and vegan options. They had assorted fruits, assorted danishes, croissants, French toast, salads, Mac and cheese, fish, meats, fried chicken, scrambled eggs, and variety of mocktails, cocktails, and drinks options with variety of dessert options. Breathtaking views with lots of photography opportunities.. smooth sailing for 2 hours. I really enjoyed my day with my friends

Candace B.

Yelp
Awesome service with Amanda and Jose. The team was awesome even the entertainment. We celebrated our mom's 80th birthday and had an awesome time. Thank you Amanda and Jose for your awesome customer service. It was a pleasure. The whole team today 27th of April was great.
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Emily K.

Yelp
if you are looking for a business that does not care about reservations or customer service then please book! my boyfriends 21st birthday is coming up on March 15th and I wanted to do something special and came across this "business" on group-on in January and immediately booked and was so excited. i get a text early February that "due to unforeseen circumstances" they were cancelling the cruise. i gave customer service a call and asked for the reason and the man said that there was a private charter event that reserved the ship that night. i ended up rescheduling for March 22nd and got a voucher for a free round of drinks. fast forward to today, i get the same text message and give them another call and am given the same reasoning and when i conveyed my frustration, the customer service rep said that i had "bad luck" and couldn't give me any more reasoning than that. complete let down and now i have to scramble to try and make a reservation in time somewhere else.
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Gabriela B.

Yelp
Just did a Father's Day dinner cruise yesterday & let me tell you why I'm giving it 1 star. The service was not the best, they were friendly but we were the last couple to get both our starters and then my entree didn't even come out. Everyone around me had already eaten and I still hadn't received my food. Boat cruise ends at 8pm, it was 7:30pm heading back and no food. They eventually came over to me to let me know what I had ordered ran out. By that point my husband and daughter and everyone around me had finished their food. They offered to say they would whip up some pasta with the same sauce on the menu, I said no thanks they can just box it for me. I wish I would have taken a picture of how it looked, like pig slaw. It was like corn mixed with pasta mixed with sauce that they compiled and wasn't even on the menu. This was upsetting. Not only did we spend a lot of money on this event for Father's Day but I did not expect the service to be this way. They tried to compensate me with free drinks, but I'm sorry free drinks isn't equivalent to being hungry and enjoying dinner. Definitely not happy about this experience. Going to call for a refund of my portion because this is was not worth it. Happy my husband and daughter enjoyed their time looking at the water but definitely not a good experience with the service. Even the table next to us could agree as they didn't receive their food until almost 8pm. We boarded at 5pm mind you. If they're going to have they special events for holidays at least have enough food to feed all guests. Especially what they order. And make sure the waiters are ordering and putting in the orders in a timely manner so everyone can eat together since it is a set menu, in my opinion should be easier. Will call for refund today. Let me tell you we are not the people to complain as we understand things happen. But this was definitely not what we paid for. Hopefully others can have a different experience!
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AL K.

Yelp
The weekend brunch cruise out of Marina Del Rey was outstanding! The buffet was delicious with a great variety of tasty food, eggs and French toast or salmon, pasta salad ,roast beef and potatoes and great dessert! Our waiter Suzy was sweet and very personable! The entire staff was professional and very organized! Loved it
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Grace L.

Yelp
We had a lovely wedding night last November 2021. Jane, Nina, and Alexis were so wonderful! They were very lenient to our request, especially our last minute changes. As the bride, it was easy to tell them what I wanted, how I wanted, and where I wanted everything to be. I even designed our floorplan! Not to mention, their parnter vendor for the cake is exquisite... the cake was amazing. We got a 3 tier, 3 flavor cake for our 75 guests. It was amazing. Jane, our event manager, was the sweetest. She made our planning experience as smooth as it can be. Nita, who was our wedding planner met with us a few times to make sure everything we want is in place. She was very transparent with our options. Alexis, our day of coordinator was friendly and attentive to our needs during the event. Overall, from all the events I planned and attended, my wedding was the best because of City Cruises in Marina del Rey and its lovely and wonderful staff. Highly recommend to all busy couples out there. You will not regret it!

Elio P.

Yelp
I took my wife on a brunch cruise during their Dine L.A. experience, and it was absolutely worth the price. Such a beautiful atmosphere and our server, Darrell, made sure our champagne glasses were never empty. The live entertainment was fun, all the staff was so friendly, fun and hospitable. The food was your basic brunch buffet food, that is there to soak up the ever flowing sparkling wine. We did order a few items off the menu and they were tasty. All-in-all this is a fun experience that you can enjoy as a nice romantic brunch with your significant other, or bring a long your friends and enjoy the nice cruise around the Marina.
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K. T.

Yelp
I recently attended a Bachelorette party for my beautiful friend and I couldn't have asked for a better experience! The cruise consisted of drinks, brunch, beautiful weather, some more drinks and most importantly, a Grade A staff!! Wow! What a class act! Albert was our server! And he did NOT disappoint!! His customer service was five stars!! We all enjoyed his professionalism AND fun personality! He made sure we were all taken care of! When you embark on one of these cruises please come hungry! Even hangry. Chef's Mina's food will put a smile on your face AND have you going back for more! Delicious! If you're considering a cruise. Do it! Do it! Do it! No really! You won't regret it!

Stephanie R.

Yelp
Such a great experience! I bought tickets for my mom's 55th birthday for a Saturday brunch and the vibes were great! From the food, the music, the dessert, and view of the ocean...we truly enjoyed our time here. Our server, Darell, brought so much enthusiasm and fun to our table. We truly enjoyed his attentiveness and service. Definitely recommend!
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Roland G.

Yelp
The Hornblower Moonlight Peer Pressure L.A. New Year's Eve Party Cruise of 2023 aboard the Entertainer Yacht Marina Del Rey was the worst New Year's Eve party I have ever had in my life! Hornblower Cruises, VIP-NIGHTLIFE, and City Experiences (HVC) promised me a 3-hour cruise. HVC gave me no cruise at all. The Entertainer Yacht never left the dock. HVC promised me a 4hr Ultra-Premium Open Bar. HVC gave me two drinks. HVC promised me a 4-Course sit down dinner. HVC gave me some limited snacks. HVC promised me two giant indoor areas to mingle plus sky deck with spectacular skyline views. HVC gave me an oversold ship with hardly any room to walk and no skyline views at all. HVC promised me one amazing New Year's Eve Countdown with champagne. HVC gave me no New Year's Eve Countdown at all and no champagne. FTC fraud division Report number 155206824
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Roland S.

Yelp
Excellent cruise around the marina. I wished it had gone out a bit more. But great food and even better music and customer service!

Sherri P.

Yelp
So disappointed- my husband and I have done these cruises at least 5 times always have a great time dancing- not one couple danced tonight on this cruise the DJ did not play anything we asked her to play- won't go back not for 400$- we have always had so much fun it was horrible couldn't wait to get off the boat, I want a refund
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Aprille C.

Yelp
I was gifted the tickets. When I got the email reservation I found the tickets cost $100 each! We took a Saturday night dinner cruise. The good; we received a glass of champagne that was tasty upon checking in on the boat, the food was mostly good. It was fun to be on a boat. We had set tables, ours was by a window. Coffee, Soda , water & tea was included. All the staff was friendly. The not so good; the meal was a set menu of bread, Cesar salad, salmon, beef ribs, mashed potatoes, vegetables(carrots & zucchini) and an apple tart. I'm not a big salmon fan but I ate it. But I wouldn't have chosen it. The dj started with ok oldies then switched to Mexican. We never left the harbor. I was really hoping to get out in the ocean. All the seats up top were wet. There was a smoker who broke the rules. We couldn't really see anything at night. I should have booked a brunch cruise- better views. I don't think it was worth $100 pp.
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Tury L.

Yelp
My office company had a Christmas brunch on a City Harbor Cruise. It was amazing, I enjoyed every bit of it. Too bad it was only 2 hours long. All the food was so delicious and the service was top notch. The drinks were excellent. I ate so much food that I couldn't get enough. I must say the best part was the upper deck which had such a beautiful view. I recommend booking a Harbor Cruise for any celebration you have. It was definitely an experience I will always remember.
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Isobel L.

Yelp
Booze Cruise ftw! I was a guest at a Hornblower Cocktail Cruise graduation celebration a few weeks ago hosted by my friend to honor her husband, the newly minted owner of a doctoral degree. Time to party! And party we did. I cannot speak to the cost as I was a guest but I was given multiple drink coupons which were far more than enough to carry me through the two hour cruise around the Marina. And we had a lot of fun: -beautiful sunset views -a pretty awesome DJ -plentiful appetizers, both downstairs on the main deck, and served by waiters upstairs -cocktails, beer and wine -a safe and uneventful cruise I would highly recommend the cocktail cruise for your next celebration. No cooking, no cleaning, and no shopping. Amen! Hornblower validates parking for 2 hours for each guest (which means you'll most likely have to pay a little bit as you exit.)

Robert P.

Yelp
Being a retired Police Detective, I try and research things as much as possible. On first glance, this yacht cruise seemed OK, and I recognized the Hornblower name, so my wife and I booked a New Year's Eve Cruise (we splurged and bought the VIP tickets, totaling $883). The cruise details were a "4 hour cruise", with dinner, from 9pm-1am around the Marina Del Rey, enjoying the fireworks at midnight. The cruise set off a little late...at 9:30, not a huge deal. We cruised out into the Bay for a little over an hour and then suddenly, the boat did a U-turn and went speeding, at a high rate of speed, back to the dock. During the trip back....many boat employees were running around frantically, being very animated and yelling on their walkie talkies. By the way, it was wall to wall people...ZERO masks being worn, and obviously overbooked. I'm not the mask mafia or anything, but safety protocols were clearly not at all being followed. We "docked" back in the port at 11:05pm. Once at the dock, you could tell that there was an "issue" going on. We were on the first deck, so it had to be on one of the other ones. We had window seats and had a clear view of the dock and gangplank area. The boat got tied off and again, event employees were running up and down the deck obviously in distress. The gangplank was lowered and event staff began quickly ushering people off of the ship. Remember, this was just after 11pm....so we'd "cruised" for a little over 1.5 hours. Sensing there was a major issue going on, most people, including us, began to leave the boat. As we were walking up to the dock, we could hear police sirens coming our direction. Once into the parking lot, L.A. County Sheriff's Dept came screaming up with lights and sirens blaring. Two police units pulled up, two officers got out and began to run down the plank to the Hornblower boat (see pictures) Whatever was going on....people were running through the parking lot, others were filming the whole incident (see woman filming to the right in one of the photos) Anyway, we caught an Uber and spent New Years Eve 2022 in his car (see Uber screenshot and time), going back to our hotel. Not the way I wanted to spend the evening....especially paying almost $1000 to Hornblower. OK..I get it, things happen. My take is that they let TOO many people on the boat, some got super drunk and they did not have enough security to handle it. That being said...Hornblower has a responsibility to provide what they STATE IN THEIR ADVERTISEMENT....a 4 hour cruise, during New Years. I contacted their "resolution" department, hoping to get a partial refund...I did not expect a full refund. I got a very loud NO!....see their response: ****We are sorry to hear that our event was not as you expected. We have investigated your case and have decided that your inquiry for a refund has been denied per our purchase policy. In order to maintain the best possible pricing and availability for our guests, we must enforce strict rules regarding refunds. These are laid out on the purchase agreement that was presented to you at the point of sale, as is stated in our purchase policy on our events page. We apologize for any inconvenience this has caused you and we greatly appreciate your feedback. https://vipnightlife.com/purchase-policy/ So we spent $882 and cruised around for 1.5 hours. NOT the way to do business! Be careful with these guys...not impressed with their business philosophy, BUYER BEWARE
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Steve S.

Yelp
Pre pandemic we did the weekend brunch cruise and we were blown away! The food was great and we drank countless mimosas! My girlfriend and I took my mother and aunt when they visited and they loved it as well! 2 hours of breakfast buffet, desserts, and mimosas! The boat cruises around the marina for 2 hours while you enjoy your trip. The service was amazing and they kept your glass filled, just how I like it! I can't remember the exact cost but I remember I kept saying how much it was worth it. Was a great value. I would 100% go on another once we get through this pandemic! That's a review! For more reviews and food photos, follow me on IG @the_dietitiandude
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Claudia B.

Yelp
My nephew recently got married on the "Just Dreamin" boat from Hornblower Cruises. This was a first for most people in attendance... to be part of a wedding ceremony floating on water... and it was WAY COOL !! Granted, it was a bit cramped, but not overly so. There were about 75 in attendance, and this particular boat holds, I believe, 148 if memory serves correctly. For those who are fearful of getting seasick, calm your fears. The boat travels at a very slow speed, and it only travels on the water within the breakwater, so there aren't really any waves to speak of. I never "felt" like we were on the water, and nor did the boat sway or do anything even remotely like that. There were 3 levels to this boat. The very top level was used to conduct the ceremony with rows of chairs. It was also used for dining purposes where tables and chairs were then assembled after the ceremony. Last, dancing was eventually held on that same top floor. The second level was held for the cocktail/appetizer hour, and it was also where the food was served buffet style, and the cake was also cut there. On the bottom and 3rd level were the bathrooms and probably where the kitchen was, I'm guessing. I have no idea how or where they cooked the food, nor where it got heated up, again I'm assuming on the bottom level of the boat. There was a lot of walking up and down the stairs to the various levels, and trust me, if you have health issues in any way involving stairs, it will be a problem. The stairs are VERY steep, and because the various levels to the boat serve as dual and triple functions, one MUST USE THE STAIRS. They make you leave the 3rd floor ceremony level, so they can set the tables and chairs, but then, they make you leave the cocktail hour 2nd level, so you can eat your food with a table and chair. Then they make you go back down after eating, so they can break down the tables and chairs to make room for the dance floor. Then you go back upstairs for eating the wedding cake and/or dancing. At that point, some people never made it back upstairs and just stayed on the 2nd floor. We went wherever they told us to go, but not everyone could. My 93 year old mother-in-law was, as my daughter said, a "rockstar," and with assistance, she went up and down those stairs each time. G-d bless her and her determination... but it was not easy for her. My sister-in-law, just a few weeks post-hip replacement surgery, she was able to do it, too. The point is, just beware, this boat is not without its obstacles. As for the food, it was fine. I don't know what kind of meal plans are offered, but I'm guessing it can be a lot more, or even a lot less, depending on one's budget. The bar was an open bar, which was very nice. They offered 2-3 appetizers, but I didn't have any. As for the dinner, it was prime rib, chicken, green beans, a potato of some sort (don't recall now), salad and a roll, and it was buffet style. It was average for the event, certainly edible, but nothing amazing, either. I just didn't like having to juggle getting my food on the 2nd level, walking up the steep stairs in a long dress that kept getting caught under my shoes, thus, causing me to trip a time or two.... so it was a bit harrowing at moments. It was fine in the end, but with a juggle. I would certainly do this again if asked. It really was fun, and it was a novel way to celebrate a wedding if water be your thing !!

Lori G.

Yelp
Had an excellent brunch on the boat today. The staff was great! The mimosas were always filled up before we asked! The food was delicious and there was a variety of breakfast/lunch items. The weather showed cloudy but the sun came out which made the upper deck a nice place to hang out after eating. The waiters were coming up there and filling up our glass. I highly recommend this cruise for fun weekend plans!!!
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Phoenix Z.

Yelp
Went to the Newport Dinner Cruise and had the best time! The waitress was amazing, bartender heavy handed and the chef was out of this world! This is experience is a once in a lifetime thing! We got to walk upstairs before dinner was served and saw all the houses by the water. The food was served during sunset which was absolutely breathtaking. It was so delicious and we ended the night with a nice slice of cheesecake. The evening was perfect.
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Gerald H.

Yelp
Celebrated our 20th Anniversary on The Hornblower Marina Del Rey. A Great Experience on the Cruise. Dinner was Excellent. Dancing Was Spot On With The Dj.. Spectacular Sunset. Great Service with our server Daisy. Highly Recommended!!!