zoe n.
Yelp
TERRIBLE CUSTOMER SERVICE.
I have a few things to say about this place. I recently went here not too long ago, when it first opened actually back in November. I went here with some family, and adored it! The ambience was beautiful, music at a low volume, fantastic servers, good food.
However, after a second trip, I am NOT pleased with the service here. A friend and I were strolling along capitol hill, and she was in desperate need of a place, and so I suggested Xom. Arriving there, we enter in and I see a person come, and I forward closer and we ask for a table of two. This person, whom I believe to be a woman, was EXTREMELY hostile and rude. They, in a very aggressive tone told us to wait and back up to the door??? To which we complied, they then angrily asked if we had reservations.
During this time being, I did not know if this was a reservation only place--it wasn't. I replied, "I didn't know you guys only took reservations only, I'm sorry." Keep in mind, I in no way intended to be rude or needy when asking for a table of two, there's not a host stand or anything when walking into the restaurant from either entrance. Working as a host in the past, I just assumed the next best option would be to ask any employee. I felt as though this aggressive hostile response was so unnecessary, and my friend was too also taken aback by it frankly.
They then did a huff and puff while flipping through their reservation book after my previous response, which at that point we should've just walked out at this point. This is in no way how you should be acting towards customers, also, please keep in mind, there was not a SINGLE person in this restaurant either. It was dead. I understand the stress of a busy day and dealing with annoying customers, but... there was nobody AT all, and only a single chef working in FOH. Afterwards, they sat us down at a 6 top, (???) when it was just the two of us? I mean, not a big issue, but generally, I think it's to be assumed that a party of two would prefer a smaller more intimate setting? There were plenty of two-three small seated tables next to us... again, not a big issue, but when I left to use the restroom, my friend asked if we could be moved to the table next by or to a smaller one if possible. The person responded no, there would be people coming in soon... As if we aren't customers?
Fast forward, about 40 mins in (we were sitting and chatting for a while) not a single customer had come in still. Those said small tables are not filled. Very upset and annoyed by that. This was last Saturday afternoon on a very busy day in Seattle, so I get if there were reservations, but absolutely no one came. Throughout eating, (meal was decently good, priced averagely for Seattle), service was mediocre after the first interaction, they became less hostile.
All in all, I will NOT be returning back here. Left such a bitter taste in my mouth, me and my friend genuinely were so uncomfortable after the first encounter with this person. They appeared to be in their late twenties to early thirties, with short hair. I am not sure if this person was having a bad day, but it isn't an acceptable excuse to treat customers like that when you have 0 prior to them. Really unhappy about this experience which is disappointing considering I had simply fantastic servers last time.