Ben R.
Yelp
THE HOTEL THAT NEVER WORKS -- AVOID AT ALL COSTS!
I have family in the area, so I have stayed at the Line several times. It's close and convenient, but every single time we stay there, without fail, something is wrong -- the internet is down, a leak in the room, heater is stuck on boiling, AC doesn't work, TV doesn't work. Literally. Every. Single. Time.
This last trip was the final straw. I booked in advance and paid for a room in full. After an extremely long day of travel, and with family to see soon, we arrived at the Line to check-in. The room was already paid for, but then needed ANOTHER credit card to swipe to put a hold on for the mini-bar, which we had no intention of using. But, alas, their credit card machine was "down." They literally could not check us in.
You'd think that wouldn't be a problem, right? Could they use the card they already had on file? No, don't be silly. Could they manually enter my card number? They lack that technology. Could they write the card number down and enter it later when the machine was working? Nope. Could they just let us into our room now and I'd come back to swipe a card when the machine was working? Out of the question. Could they give us a complimentary drink at the bar while we waited? Dream on. Could they even offer an apology? No.
Instead, we waited outside for TWO HOURS for the machine to work... so we could swipe a second credit card... for a mini-bar we never opened.
We got into the room. Of course, the TV didn't work, and they refused to help. They have a Pelaton in the exercise room, but management told us the hotel didn't renew their subscription, making the equipment useless.
And when I went to check out, the woman at the front desk took a TEN MINUTE phone call in the middle of our conversation. Afraid of missing my train, I just left without having my questions answered.
A week later, I saw an extra $63 "amenities" fee on my credit card, in addition to the booking and other fees I already paid. I called and explained the situation, that no one told me about this fee, that we were wildly inconvenienced, and that we didn't use any amenities because we were told we couldn't. Did they waive or discount the fee? What do you think? (No)
This is The-Hotel-That-Never-Works, with the most incompetent and rude staff of any hotel I've ever stayed in. It's not worth your time, your money, or your never-ending frustration. Please, go stay literally anywhere else.