Mr. R.
Yelp
We had searched reviews and discussed the best restaurants with locals. We considered cancelling our reservation here as the view that most of the locals shared with us was that the restaurant was not the same place it was a few years ago. We have been to this restaurant before a few years prior and enjoyed it greatly. Alas, we kept our reservation, but had a very disappointing experience here recently - the hospitality was shocking to us. I believe this to be my only non 5 or 4 star review from our trip to Argentina. My score distribution of ~125 reviews includes only seven "1 star" reviews.
We knew from reviews and past experience that often taxi drivers have a hard time finding the bodega that the restaurant is attached to. We had an 8:30 reservation (which is the first available reservation) on a Friday night. Given we knew we would perhaps get lost enroute, we left a little early, and wound up arriving at 8:10 - there were no signs of life at the restaurant, and could not verify we were in the right place - the cab driver had asked a couple people, but from the parking lot of the winery, with the iron gate closed, you can't tell if you are in the right place. It is in a particularly dark neighborhood and we didn't feel it was a particularly safe place to be. Locked outside THE (or certainly one of the) most expensive restaurant in Mendoza (or Argentina for that matter), dressed to the 9's with a USD100 bottle of wine slung in my arm screamed tourist to all the bad guys that cared to hear. There were three people in our party, a 71 year old woman with a bad hip, me, and an Asian woman. We were quite obviously tourists (I think I saw one other Asian in Mendoza after 4 days).
We asked a passerby to verify this was the restaurant entrance - she said it was, but they don't open until 8:30. I asked if there was another entrance on the other side of the restaurant, and she said there was but we should "not walk, but take the taxi" implying safety. We have the taxi driver call the restaurant to see if we can get in, and they tell him they don't open until 8:30. I ask the taxi driver if this is a safe neighborhood, and he responded "not at night" in our situation.
With nowhere for my 71 year old mother with sciatica problems to sit, and not feeling super comfortable in the situation in general, I pay the taxi driver to wait so my mother can sit, and we have an exit plan if needed. At around 8:20 or so, the lights turn on inside of the gates, and security personnel can be heard behind the large iron gates. We ask the guards if we can get inside the gates, have a place to sit, etc. They keep saying they don't open until 8;30, parroting what the restaurant itself said when we called them. It seems RIDICULOUS to us that they can't let us through the 20' gate into the courtyard - they wouldn't have to even let us in the restaurant to do this. There were extremely strong chemical smells coming from the bodega as they were painting or doing something with the floors - it was overwhelming so we stood further away which put us close to the road. At about 8:27 people driving by start calling out the windows at us, and making hand gestures. It's obvious to me that this is not a super safe situation but we decide to just wait inside the taxi, near asphyxiating from all the chemical odors in the parking lot. At 8:30 I went up and spoke to the guards again, and said "it's 8:30." They say they have to call the restaurant and check if they can let us into the courtyard. At this point the presumed "Jefe" knows from our phone call prior that we have been waiting almost 20 minutes in the parking lot. Security calls and says the restaurant is not ready yet - it will be another 5 minutes. The cab driver and I explain it is not safe for us out there. As a matter of security they need to let us in. They say they will let us in in 5 minutes. I reiterate - this time quite loudly - THIS IS NOT SAFE. THIS IS A BAD SITUATION. I AM NOT SAFE YOU NEED TO LET ME IN _NOW_. I have 5 years of Spanish. Believe me there was no confusion about what I was saying. They say they need to check. I said - "look - it is now 8:33 - you let us in this instant, for our safety, or we are leaving in our taxi for our safety. RIGHT NOW." They didn't. So we left.
There are well understood crimes that have happened in Mendoza outside of high end tourist locations, which is why the Park Hyatt and others now have security personnel posted on the streets. We are well traveled people - I have been to 40+ countries across Latin America, Europe, Africa, the Middle East and Asia. I have stayed in both the Dama Juana HOSTEL and the Park Hyatt in Mendoza. We aren't uncomfortable in many circumstances we encounter. We have NEVER in all our travels felt as unsafe as we did there, and we have never felt that a restaurant was as rude to us (with them both inside and outside knowing they were doing so).