_kategee11
Google
Overall we enjoyed our stay at this hotel. It is an ideal location for getting into Sliema and Valletta. Close to lots of shops, bars and eateries. ||We had room 118, which was a basic room and was fine but we did have some slight issues. |It was quite a small room, which was to be expected, but we did have plenty of storage with a big double wardrobe. |We had a balcony with chairs but couldn’t really use it as it was completely built up with other buildings/apartments all around it. It was very ugly. |As our room was on the first floor, which had an open balcony down into reception and the bar, there was a lot of noise constantly. The hotel room door could do with some kind of sound proofing to combat this. |On the first night we noticed that when the shower was in use, the drain was clearly blocked and so water was flooding out of the bathroom and into the main bedroom. This has clearly been happening for some time as there was water damage to the bathroom door. We did report this twice on the app and had someone from maintenance come to have a look, but they just told us they had unblocked the drain. It never resolved, we just had to use the shower on half-pressure so the drains could cope. ||In the room, the bed was very comfortable, coffee and tea was available and replenished daily and upon request if needed. There was a small fridge and AC. The cleaners also did a great job. The whole hotel was very clean and well looked after. ||One thing we weren’t sure about before we went was that we could rent beach/swimming towels - so that is useful to know. ||We heard the beach club a couple of times during our stay, which was on a server-come first-served basis, but we never saw it get too full that there were no beds spare. It wasn’t quite as luxurious as the photos but was still nice. A little annoying that you aren’t allowed to eat or drink food from outside of the hotel there though. Not even water. ||We tried the rooftop pool once - it took us 3 days to be able to secure a booking. The sun beds were really uncomfortable so we didn’t stay long. We tried one of the gazebos one afternoon and they were much better and more private, but just away from the pool. ||The booking system could really do with being reviewed as it was difficult to book, and when we went up to the rooftop we realised people weren’t even using the sunbeds there. When we got there we were also told our booking had been cancelled - even though we hadn’t cancelled it. |We did like the system of having a door code on the app, it saved having to carry a key around and would be easier if a family was staying in one room but doing separate things. ||We used the spa twice, which was nice but basic. It was very busy both times. ||We used the lobby bar a couple of evenings and that was very nice. Very friendly staff. ||Overall a lovely stay and I would recommend to others. There were just a few little things that could’ve made it better for us.