Bill A.
Yelp
We have had the Mayhem a few times, truly delicious pizza. Decided to change it up, and pick up a Coachella. Completely different story. The cheese would not stay on the crust (?), plus the pizza was incredibly salty.
I sent a PM to their FB page about it, but never heard back, other than the auto response thanking me for contacting me.
Ordered a Mayhem a few weeks later, and as I was about to pay, I mentioned the previous bad pizza to the guy. He admitted that they had pepperoni from a different company that was way too salty, they have switched back, and also that the cheese may have been old. He said next time, I should contact them, so they could make it right. I said, I did that, I showed him the PM I sent to their FB page, he read all of it. He said, "Oh, that's the owner, we have nothing to do with that. You should have called the store". I explained that they were already closed by then. Their auto response says nothing about calling the store directly.
The best he would do to compensate was 10% off our NEXT order, not even the pizza I was currently picking up. I should have walked out, and left them the pizza we were there to pick up.
This is what I call "stepping over dollars to pick up dimes". Yeah, you got our money that night, but you're not getting it again.