Kristina K.
Yelp
Please ignore all of those positive reviews and READ THIS FIRST:
" The communication was terrible. I was originally told our reservations were at 8:15 pm, then 6:30pm (central time), then 7:30 pm. So I called them multiple times and they never answered (voice mailbox was full), so I emailed them. Never heard back. So we just played it safe and showed up at 6:30, only to be turned away because our reservations were, indeed, at 8:15. So they don't answer their phone OR their emails.
" The food was so-so (and -so). And by this I mean some was "so good" and some was "so bad," and the portions were "so small." The theme of the season was Street Food and it tasted just like it sounded: food you'd buy on the street. Hardly worth the $235/person we were paying for the 14-course meal. By the time we were finished, I'd say we consumed the amount of a medium-sized regular meal. And, on a side note, they brought TWO people's food on ONE plate, so we had to SHARE from one plate. For $235/person, I think they could wash the extra plate. Also, the dessert course was horrendous. All 5-6 desserts were terrible. As a dessert lover, I didn't even think that was possible.
" This is big: we assumed since this was a "pairing" meal, we would be experiencing wine paired with foods. And that's kind of true. What they do NOT tell you ahead of time is that the cost of the wine isn't included in the $235/plate! The top tier of 3 tiers was almost $400 PER PERSON and that was for a TASTING for each course. In all, I bet we consumed a total o 6-8 oz of wine.
" The biggest surprise: tipping is included!! However, they ALSO don't tell you this ahead of time so the average person would have to tip HUNDREDS of dollars on top of the cost of the meal and the wine. Only to find out later that it was included. It IS buried in their website, but is vague and sounds like it pertains only to season ticket holders.
" So we were expecting that our meal that was $235/person x 4 people would cost $940 (plus unnecessary tip) actually cost approximately $3,500!!! Unbelievable.
" So we were all terribly unhappy (as I'm sure were many people there) and I wrote a review, much longer and more negative and detailed than this one. But to be fair, I emailed a copy of it to Sam Hart, chef and owner, just to see if he'd like to weigh in. He never ONCE apologized for the situation, and he also never DENIED any of the above. He did say, I'm sure in an effort to not let this review be published, that he would give us a $500 credit to their sister restaurant, Biblio. So I replied to that, saying I doubt we'd be going back, etc. Well, something I said must have made him mad because he then told me he was TAKING BACK the $500 credit!! Un.believable.
" So my husband and I both decided the two words that describe this experience best are: disappointing (to say the very least) because of the poor quality of the food, and deceptive, due to the lack of information on wine/wine cost and on tipping.
" By the way, this event occurred almost a month ago, on April 15, 2023, but it's taken me this long to write a calm, shorter, straightforward, factual review.