21c Museum Hotel Durham

21C Museum Hotel was chosen as one of the hotels for our daughter's wedding guests. Emily was wonderful to work with for our block of rooms. All of the staff were friendly. There was an unexpected issue with the elevator on Friday when our guests were checking in but the staff handled it as best as they could so that was appreciated. They were very sweet and accommodating especially to the brides to be. We found a nice spot within the museum for the brides' first look. The valet staff was especially friendly. I also want to thank Amy for helping us during our departure!

Had an overall great experience for our first time at 21C. We were surprisingly upgraded to a Luxury Suite. Very spacious and the amenities were very. Loved the Art Gallery. Dining at the Counting House was spot on. Great value for the amount of food and drink. Even had leftovers. Would definitely stay again and highly recommend.

This hotel is well-located and affordable. The museum is beautiful and the rooms are very nice. They gave us a free upgrade and special gift for a special occasion, which we appreciated. The staff is friendly. Be careful booking the spa. We booked several weeks in advance (maybe 2 months?) but received no confirmation until 8 days before, long after I’d called to confirm and to ask for a confirmation email. The email instructs you to pay in advance by uploading a picture of your credit card to a secure form. I preferred not to, so went in person to pay, only to learn my reservation was given away due to non payment. Room service took 45 minutes and was missing part of an item.

was REALLY excited to stay here but the hotel is mid at best (room wise). seems like they threw so much $ into the free amenities that the rooms could be equivalent to a best western lay out. also, they lost the hospitality plot. the first front desk agent that i came into contact with, short round african american guy with absolutely nothing behind those eyes (didnt catch his name) was preoccupied on his phone. i asked if there was a room with a tub he said yes, then gives me a dbl queen handicapped room(???) ok… changed rooms 3 times. maybe he should revisit the hotels floor & room plan my mom passed, i didnt need the extra night and was more than willing to leave way before checkout time so the room could still be sold. i spoke with cody (front desk rep.) who said he would reach out to his supervisor and contact me later….never heard from anyone. and i didnt have the time to follow up (but why should i have) anyway, my advice — stay elsewhere, visit for the free stuff and the restaurant (maybe)

This is my new favorite place to stay in downtown Durham. It's in a great location for me when I visit our Durham office. I really like the vibe and all of the artwork in lobby. My room was very spacious and well appointed. That staff were quite friendly and helpful. I didn't dine at the restaurant, but I did sit at the bar one evening and enjoyed that a great deal.

This is not a traditional chain hotel, so just know that going in. However, that's not a bad thing! The art gallery is really cool and the old bank vault in the basement is super interesting. The staff were really wonderful and the location unbeatable. Only things that weren't ideal: room didn't have blackout curtains, so it was a rough adjustment from several time zones behind, and the A/C didn't seem to be able to keep up with the humidity.

When we valet parked we had the nicest gentleman help us and he was very friendly so we were excited…..then went to the 2nd Floor to check in and were told at 4:15 that our room wasn’t ready. We asked when did he think it would be ready, he replied I don’t know. That was it I don’t know. Well ask someone who does know was my thought. He took our phone number and said we would call us. 2 other couples were told the same thing. As we sat in the lobby we noticed that they were called up after about 20 minutes to get their room. Went back up him and asked if our room was ready and he still looked dumbfounded. We dealt with the lady beside him and she checked us right in? It was all very puzzling and seems the front desk staff needed further training. And yes some of the light switches didn’t work, elevators were confusing. We love old buildings and they have done a great job ascetically, but definitely seemed run down as far as upkeep was concerned. I love boutique hotels, just not this one.

The museum was great, the rooms are a good size, but it would have been nice to have a microwave. A rooftop patio would have been nice, since there is no outdoor space. Oh yeah, the little sculpture is made of real chocolate :-)