Ron W.
Google
I’ve been a regular customer of Thai 26 for a while, but on November 1, 2025, I decided to visit their location at The Battery for the first time in a while. When I arrived, I noticed they now have a self-service kiosk for ordering. Two employees were standing behind the counter but didn’t greet or acknowledge me.
I proceeded to place a to-go order through the kiosk (Panang Roti Curry, Pad Thai, and House Fried Shrimp- see photo) and found a seat in the food hall. PoWhen I received a text notification that my order was ready, I went to pick it up.
Upon checking my bag, I noticed that the container of Panang Curry was barely filled—maybe a quarter full at most (see photo). I went back to the counter to show the employees, but they were gaslighting me saying they didn’t seem to understand what I was saying. I explained that I’ve ordered this dish many times, both dine-in and to-go, and it’s never been served with so little curry.
Instead of acknowledging the issue, they insisted that “that’s how it comes.” To show how little curry there actually was, I poured the contents into two small sauce containers—one filled up, and the other barely covered the bottom (see photo). A cook came out from the back and offered to bring more curry, which he did, but it was still only about half a container.
Overall, I was very disappointed with the experience. Thai 26 used to be one of my favorite restaurants, but the service and quality this time were not what I’ve come to expect. VERY DISAPPOINTED