D O.
Yelp
ZERO! OMG! My recommendation for #Octane in Rockford : ABSOLUTELY DO NOT GO! By FAR, the WORST dining experience we've had. Food was okay but I'll admit I'd have liked it a lot more if the service wasn't DEPLORABLE! After an hour and fifteen minute wait, 3 apologies from the waitress, and our meals being served (1 dish at a time, several minutes apart, with an employee just walking up to every person (3 tables of 6 or more, 2 different groups of people) asking if they ordered that dish, not even knowing what the dish was some of the time), I walked out to the bar, pounded on the counter and said, " Excuse me. We ordered a #MillerHighLife over an hour ago and I want it now!" At which time I was handed the beer... we had already eaten our meals, one person at a time. The specialty (high price) drinks were delivered about 45 minutes after ordering, but they were "too busy" to serve the non-alcoholic and domestic? Whomever claims to have been Manager tonight should be reprimanded, terminated or quit. I am embarrassed and ashamed for the owners of #octane that you even opened your doors tonight - a Buddy Guy concert and big Ice Hogs game downtown and this is what you are providing? Stop making Rockford look so rotten, if you can't provide an even remotely close to acceptable dining experience, close your doors! Worst part, when I went out to demand the beer, the restaurant was nearly empty, bar was full but only a few dinner tables left. ABSOLUTELY PATHETIC! We, all 12 of us, will NEVER dine here again. This wasn't just a poor training situation, it is clearly TERRIBLE MANAGEMENT. Add to this, FOUR of us work in downtown Rockford every day. I wouldn't feel so strongly about this if I hadn't heard this exact story from a friend only two weeks ago.