Barry B.
Yelp
Let me open with this fundamental truth. I have never owned/managed a for profit business. That being said I am a fan of capitalism, and tourism, and I understand the rational desire to earn a profit.
I was in town for business (on perdiem), my hotel was across the street, I was tired and refused to drive. That is the parameters under which I imagine a place like this stays in business. I suspect (and did quick research) that the 5 star reviews are "locals" [if real] and maybe fellow business strip owners. I don't believe that anything else explains the range fo reviews that this place gets.
I want to be fair, the food tasted fine, not the best, but I have had worse. My primary concern is the quality for price value proposition, and the abysmal service I experienced. The service, on this occasion, for me (maybe all the 5 reviews had a different reality) is absolutely terrible. The young lady taking the order said it would be 35 minutes for smoked wings (7 pc) and a salad (mixed greens, cherry tomato, cucumber).
Her thought process relayed to me is that each order is made as it is given (makes sense) but think about it for a moment smoked wings cannot be made to order, so I shrugged, walked back to my hotel (3 min.) waited about 10 minutes and then walked back over (20 min? total) and there the food sat.
Additonal irksome point... in all of my 60 years I've only had a few people ever spell my name B- e -r -r -y, they were non english speakers. What english as a native language speaker thinks that a grown man's name is a fruit?
I don't begrudge a little price hike for summer tourists/conventioners. I do however expect a bit of effort, a bit of quality put into the product and customer service.