353 N Pass Ave #A

If you're a fan of Panda Express, you have to try their vegetarian orange chicken. It's a delightful twist on the classic dish, delivering that signature sweet and tangy flavor without any meat. However, keep in mind that this option is only available at select locations, so it's a great idea to order ahead using the app to ensure you get it. In addition to the delicious vegetarian orange chicken, their fried rice is a must-try. It's always perfectly cooked and complements the main dishes beautifully. The parking situation is also quite convenient, making it easy to stop by and grab your meal. Plus, the staff at Panda Express are always friendly and welcoming, which enhances the overall dining experience. There is both indoor and outdoor seating. Enjoy your meal!

I was eating lunch inside and this worker was sweeping and banging her broom and dustpan very aggressively where I was eating. I asked her nicely if she could not sweep while I was eating. Not only did she NOT stop or say I'm sorry but she gave me a nasty look and she continued to sweep in the area. Immediately after she took out the wet mop and continued to mop around where I was eating.

Ordered online half and half with beef broccoli and orange chicken with a very little portion. Check your food before leaving.

I've been coming to this particular panda express for about a year, and the service has always been excellent. David is an efficient and friendly server. He always remembers my preferences and is super quick without lacking quality. The food is always fresh, and the restaurant is very clean. Great work!

It's your standard Panda - and decently busy so there is fresh turnover on most of the dishes. There is a big of a lag with paying at the register but the food itself garners no complaints.

I came here yesterday and was in a rush to babysit. I was accommodated and my order was right, prepared right away. And my food was packaged and organized in an orderly fashion. The food I ordered was hot and appetizing. Positive Vibe. Customer Service at its best. I love this place...

We ordered thru DELIVERY $$ we've had good luck in the past....not tonight! We called over and spoke to the nicest girl who assured us we would get our condiments which normally they forget. Soy sauce, teriyaki, fortune cookies etc....she was fantastic. Unfortunately there was nothing good to put them on.....the string bean chicken breast was good if you like all green beans. The honey walnut shrimp was soggy and I found one walnut!? The orange chicken was burnt and a complete FAIL! The broccoli beef of course was mostly broccoli that was raw. the power greens were mostly cabbage. Like so many restaurants they saw DELIVERY$$ as an opportunity to save a trip to the trash.....

I have always had good experiences here except the last time was a bit rough. Just a lot of moving pieces and misunderstandings because I do ask for an oddly specific order. Long story over, Megan who seems like a manager remembered me when I walked in the door even though Melissa was serving me. Megan began telling the cook my order before I was finished telling Melissa. I'd even said it backwards to Melissa. It was late and the oils had been turned off to cook my meal and they still did it. I'm not feeling the best tonight and honestly this meant the world. They made it easy and definitely put me first. I won't go into detail about last time but me saying "rough" is being kind. Again I've always had exceptional service here the majority of the time and am very appreciative. Thank you Megan and Melissa and all. -Tofu only girl

Third times a charm? Not in this case. Sloppy service. Bad customer service from a supposed supervisor on one visit that ended with him smirking. Since when do online orders take precedence over people right in the location? Most of the food was just slopped (trough style) right into the container. I do give establishments the benefit of the doubt. We all have off days from time to time. Three times in a row and with different staff each time? Not acceptable. The quality of food and service have severely declined. Teriyaki chicken forced into a container with bare hands. Yeah, that makes me want to eat it even more now that it's been handled without utensils. Today wasn't the worst experience but it ranks up there along with the other two. It was busy today. I get it. The other two times it just wasn't and yet nothing went right on those visits either. The supervisor couldn't even do a refund for overcharge correctly. Not returning.

I made a mobile order with a family meal and few appetizers. I picked it up and drove home. When I was ready to eat with my family at the table I tasted the Chow Mein and it tasted burnt. I drove back 15 minutes and to let them know and get a fresh one and the manager just said that I should have checked my food before leaving. I paid $52 for food that were even able to eat. The rest of the food was already cold and any Panda Express Food when gets cold is inedible even if we warm it up in the microwave. Appalling customer service. The manager didn't even want to tell me her name and she wasn't wearing her badge.

I try to be nice and not an asshole. But this Panda Express gave me food poisoning like I ate in Egypt or India. I've been here before and that hasn't been an issue. I've done the math, this place is responsible for my butthole burning like I butt chugged gasoline and tossed in a few matches. Beware the panda.

I'm generally a fan of Panda I have ordered online from here using DoorDash and the orders are as expected I have ordered in person and it was mostly on par, although during the recent visit they ran out of one dish (which happens, it's normal), and it took longer than expected to finish my order even after the new food came out from the kitchen, as if they forgot about me for a bit. Not a huge deal but will keep an eye out if it happens often.

How much of a significant national waste is it if Panda Express gives out 20 packets of sauce per person when 100 customers come, resulting in giving out 2000 packets of sauce every day?

This place used to have the freshest appetizers. Now I gotta feel like a jerk asking them to not mix clearly old beef with new. If I'm willing to wait, why do I want old food? Staff is friendly and place is clean. Feels like corporate policy of holding food because otherwise the staff seems so on top of things otherwise.

Should written the 5 star review long ago on Shay, an amazing Panda employee who has always been nothing but the most pleasant person but here I am writing a 1 star review because that's how bad the service was from Megan who appears to be a manager. Hoping this review helps the staff in case there have been any internal issues because, attitudes like the one we experienced today have a way of spreading. She had this smart aleck behavior when trying to explain that my order would have to be refunded because they didn't have eggplant. It was quite off putting but the worst part was that after, while my daughter was eating her food, this manager began speaking about me in front of the other employees to the point where I stood up and told her how inappropriate it was that she was doing what she was doing. Shay and the rest of the team at Panda, looking forward to your awesome service next time. Horrible to see this at a place that we have been coming to for years without one single problem.

Went there tonite and it was really bad. The rice was mush. All stuck together and overcooked. The orange chicken, black pepper beef both tasted the same. I guess the chow mein was decent. I've been here before and was good. Off night. Kinda gross. Ate less than half of it.

Very clean snd tasty , staff iz verg friendly, highly recommend , delicious food , location is good to

Be sure to check your order as it may well be wrong food or missing food. Snotty attitude from server. And they weren't even busy.

Not my favorite Panda Express, and decided to try this establishment when I was in the area. The impossible orange chicken did not taste good and everything was pretty bland. I think I'm going to stick with my local Panda Express.

first time at this panda. awful. the beyond orange chicken was sooo chewy and gross. it was definitely overcooked. I have had it at the panda at empire center and it was amazing. the chow mein here was also so incredibly oily and disgusting. could not eat it. I recommend the other panda express. this was unpleasant to say the least.

When was the last time you ever saw a chain restaurant, let alone a Panda express ever have 4+ stars on Yelp? Go ahead, I'll wait. The reason this place has the rating they do is their service. The women that run this place are bosses. They seriously have their stuff together, they're so friendly and they give nice huge portions so you really get your money's worth. Anytime they're running low, they quickly have the food replenished and they're just so awesome. I hope that corporate sees this and really highlights this particular location. Thank you ladies!

Feeling hungry at the hotel across the street, I walked to Panda Express as it has always been a reliable spot for a simple, quick dinner. Contrary to what everyone says, they do not add msg to their food, and they do not use suppliers who add msg. The food here is no exception. There is as much msg as there is in my own cooking at home. None added. However, as all Chinese cooks know, there is naturally occurring glutamate in many of the ingredients we use. Primarily soya sauce. As well as tomato sauce. I had my usual Beijing Beef and String Bean Chicken with chow mein. As they were both the last servings ( the server had just called out to the kitchen to make new batches) I had a bit of initial trepidation, but needn't have worried. The beef was still crispy and flavorful. The string beans obviously had been out for a while, but still crunchy. The kitchen does a good job. Great service from a young and enthusiastic crew with the Grand Opening sign still up, hopefully they continue. Even sitting outside, the shift manager came around to make sure that everything is going well and we are enjoying our meals.

The worst experience and location... it's almost midday but they have only 2 entrees... they say after 5 minutes we gonna have all entrees but 5 minutes going to be 20 - 25 minutes ... never going this location

At lunch time today and decided to try the new Panda Express and get copious amounts of MSG and sodium so I can retain water and my feet can swell up to twice their normal size. This Panda is located in the very small space that used to house a Togo's. Like the Togo's, seating is very limited and was not sufficient for the crowd when I was there, which was decidedly past the regular lunch time. Had anyone else wanted to eat in the restaurant they would have to sit on the floor. Luckily this location just opened so the floor is still clean. I pity anyone that tries to do that in 6 months. The (sarcastic) "highlight" of my visit was the cashier whom, like another Yelper pointed out, sets new levels of perky. You know that cheerleader in high school who got really coke'd up and jumped and screamed non-stop, trying to get you excited for your winless team that is down 4 touchdowns with 2 minutes left and no time-outs? Well, she is now the cashier of the Pass Ave Panda Express. She asked me if I was ready for the weekend (today is Wednesday) and then high-fived me. As the other Yelper mentioned she is trying really hard to solicit donations for charity and would yell "Whoop, Whoop!" constantly. Yeah, I'll take my meal to go. Side note, my high school football team was horrible. Look, it's Panda Express, what do you expect? The food is Panda Express food, no better no worse, but if you don't like Panda Express Orange Chicken you probably live a joyless life filled with celery and kale. Whoop whoop!

This location finally opened (June 2019)after replacing the former Quiznos. competitive hours 10-10p daily And open much longer than the other restaurants in the shopping center (except for Crawford's bar and lounge that has a real limited menu there) Indoor seating has about 4 to 5 booths and separately 5 or 6 individual tables that seat 2 a piece. no outdoor seating but realistically its hard to say how busy this place can get at any one time. Place is brand new so it's immaculate so it's clearly going to pass the white glove test from the soda dispensary area to the bathroom! As it's in a shopping center parking is plentiful and the key making kiosk business is finally gone. Which is good because it was taking up space from all the traffic going back-and-forth and it was never busy at any given moment.

I go out of my way to go to this location. It's clean and the food is fresh. Also if they don't have something you desire, they often can make it for you. The customer service is great. The workers try to accommodate and don't take themselves too seriously. I love the chow mein and the garlic veggies, also the tofu and eggplant.

I'm not much of a fast food person but I am very impressed by their updated interior and fresh off the wok food. If you want hot and inexpensive food- this is your spot. My toddler loves their noodles and I like that they have the calories per serving so I can calculate how much of each I can eat as a utility meal.

I can't believe I haven't reviewed this place! We used to come here ALL the time, but we stopped for a while because they weren't carrying to Eggplant Tofu for a while. I used their mobile order yesterday, and I was THRILLED to see the Eggplant Tofu back! The staff is always SO kind here. That being said, our order was messed up yesterday. They got the sides mixed up between the two bowls that I ordered. It wasn't the end of the world because I just had my kids share. It ended up being a good mistake because my son got to try something new. My food was quite greasy though. I could taste the oil. It was fine...I was able to eat it. Maybe a bad night for the cook?

Foods ok at this location but my last experience here wasn't. Finished my order with eggrolls and rangoon and walked over to the register to pay, I noticed from the corner of my eye the employee dropped the paper bag containing these items on the floor. The employee picked up the paper bag from the floor and went to put it in the plastic bag with the rest of my order, until I stopped the girl and told her I saw what happened and to get me another portion. The response cracked me "they didn't fall out of the bag though" this was to imply that I should go ahead and eat em anyway haha unreal. I ain't mentioning names on here, you know who you are and if you're still working there sign up for some extra food safety training. They gave me a new portion after explaining what happened to the shift manager. Pretty sure after I left they opened the bag that fell on the floor and put the items back into the display

Walked in and wasn't greeted. Employee then took a phone call and would not help us. We walked out. Terrible Just Terrible

We are so glad we've discovered this restaurant! My husband and I have been to many Pandas in California and elsewhere but this one exceeded our expectations. We live closeby and it is a very convenient location before or after shopping at Vons. The restaurant was very pleasant to be inside - very clean and comfortable interior, spotless tables and countertops, the AC was just right and so was the music level, quiet on the background. Tables are indoors and outdoors, good convenient layout along the windows. And the food tasted excellent! Very fresh, juicy lean beef, chicken and the shrimp, just like fresh-tasting broccoli and green cabbage over plain white rice for a two-side combo meal (around $10) were prepared just right! Nothing overcooked, oversalted or excessively steeped in a sauce. Mango/Passion Fruit slightly sweetened cold tea ($2) was a nice addition to our dinner. Very friendly and welcoming personnel, particularly Jerrylyn who was offering samples and serving us at the counter, and Tatsuo who was training new employees to ensure the restaurant's being run to corporate standards. He told us the restaurant just opened this May. We wish them best of luck and many appreciative customers!

Visiting from northern California. Amazing customer service, food was great! Cooked just right! Busy as always, long time Panda fans! Robert the Manager was great, helping out everywhere he could, even helping out the Cooks! Bravo!

Updating my review a little bit. Have ordered another 2x in the last few months. For my delivery order, delivery was fine but they forgot one item on my order, but it's ok, they give you a ton of food, so we didn't go hungry. The second time for pickup, I should have checked it better, they gave me all noodles instead of half noodles/half greens. Sometimes the teriyaki chicken can be quite rubbery, for the most part everything ok considering fast food. Servers are very nice. I would say a good bang for your buck.

Shift Manager Robert made my experience at the restaurant uncomfortable and awkward. I was greeted and acknowledged by the employee taking orders; she was busy prepping other take out orders and apologized for the wait. I was not upset, I was okay with waiting. It's dinner time and I expected the wait. He saw me waiting and he yelled out to her to hurry up and take my order. She takes my order and as I'm paying for my food, he starts to reprimand her for not assisting me faster - This was not necessary, especially in front of a customer. If Mr. Robert treats his employees like this in front of customers, how does he treat them when no one is watching? Mr. Robert is a poor reflection of your establishment.

Man I can't really say I like Panda Express too much. Food wasn't really that great and deff wasn't flavored much. I probably won't be back unless I get some free meal coupon and even then..... lol Service wise they were a little rude and kinda made me feel like I was bothering them

There are TWO Panda Express in the universal studios Hollywood premises and unfortunately all they had was leftovers. My partner was set on panda. I looked up this location and saw this was about 3 miles away. THE ENTIRE STAFF was very friendly. The portions were great and the food was fresh. We hit a little hiccup while ordering (the person before us had a big order and was indecisive) and the staff could not be more apologetic for the delay. There is about 4 tables out each seating 2 and are spaced out. As of yesterday, no Indoor seating.

This one pretty good! Very fresh food. Fast serve! This place and one by Burbank airport very good - every other Panda location really suck.

Good location. We order from here via the app once a month. They always get everything right. Fresh and hot. I the new Steak and Shrimp. I love that the food can be healthy and low calorie to fit in my diet. Something for the whole family.

I usually don't do reviews but this was my first time getting Panda from this location. I was super excited but as soon as I opened my container, I saw a hair in my food. When I called the store, the manager didn't seem to care or be concerned with the issue.

Horrible Costumer service From beginning of my order and then as soon as they saw I took my phone out they changed everything but not my opinion

This is the nicest Panda Express location I've been to in a while. The staff is friendly and the restaurant is CLEAN. If I'm ever craving PE, I will go out of my way to visit this location.

Disgusting!! Had an incident in June 2021.Went through Drive-thru and at the window my order was literally shoved into my hands. I asked if cutlery and condiments were in the bag. Was told "yeah, yeah" Parked right away to eat since we had a flight to catch in the airport next door. Open my bag, cutlery, missing. Had to walk into the restaurant to get it. Finally ready to eat and my son starts gagging and eventually threw up. Long strands of hair in his food. I go to drive-thru tell the cashier about the issue and want a refund at this point. Response was: "Ughh, I guess if you want to" with sass. Got to the window and the cashier trying to pretend it wasnt her. The mgr tells me to park in the front of the restaurant. Comes out, I explain and basically tells me, he wanted to see the hair, the proof. Are you kidding me? I said I want a refund, tells me it takes 7 days for it . Called Panda Customer service and never heard back from ANYONE. Shame on this Corporation and avoid Burbank Airport location at all cost. Awful

"WOO! Woo!, hows your Saturday going!?!?" Greeted as I walked into this Panda Express after a long day's work, by Trinity! (An angel disguised as a Panda Express employee. An angel on a mission to uplift the spirits of the Burbank community, one pair of woos at a time). A chowmein here, an orange chicken there and a few more woo-woos and I was on my way. Shoulders no longer shrugged, head no longer down, but a skip and a hop and a pep in my step! Never enjoyed panda so much, thank you Trinity and may God continue to bless you!

I finally visited the new location and boy was I surprised! The customer service was phenomenal! I've never encountered employees that truly care about their job and the service they provide to every single person that walks in the door! The very short time I was there, I heard (from 3 different employees) "Hi, welcome to Panda Express!", "Hi how are you?" "Sorry for the wait, what can I get you this evening?", "Anything else I can get you today", "Enjoy the rest of your evening" and then when I was walking away, I heard the cashier tell the next person "Hi, Happy Tuesday!" I was stunned to hear such enthusiasm and graciousness. Each of them had a smile on there face. They could have been tired and stressed and I would have never known. It made the visit absolutely pleasant and I hope that every time I go there, the workers are all the same. If not, I'll make sure to stop by only on Tuesday evenings lol Also, the food was delicious as usual. The establishment was super clean too. No sticky counters!

Trinity was so personable and nice that I want to give this place a five star rating! Her hospitality beams. She was complimentary, helpful, offered samples and even gave a free drink as I waited for my order. Kindness changes everything

15 days later and I came here again and it's not that I was craving Panda Express or anything like that or that I was very hungry; but once again it made my stomach sing. Perfect amount and the flavor alone was top notch. Nice customer service and good personalities. I can tell they were smiling underneath their mask.

This was the best Panda Express I've ever been too. The food was fresh and it tasted amazing. The workers were very nice and friendly. The place was very clean. I recommend you going to this Panda Express.

This Panda Express is SO clean and the food is super fresh. All the employees are so nice and go the extra mile to make sure you are happy with your food. Best Panda Express I've ever been to by far.

I have had a very positive experience with customer service during my recent visit. I have arrived 15 minutes before the store was about to close, hoping to still be able to find the meal of my choice. The manager was on site, and told me that they have unfortunately run out of this meal, but if I could wait for 5 mins - he'll make some more. I wasn't expecting such a warm welcome considering the fact that I was probably holding poor employees at work, but they still went out of their way to serve me, and I am very touched by this kind gesture.